2 outdoor pools, sun loungers
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Reviews of Club Regina Cancun

3.5 out of 5
Club Regina Cancun
Blvd. Kukulkan Km 20.5, Hotels Area, Cancun, QROO

Reviews

7.8

Good

Rating 10 - Excellent. 148 out of 362 reviews" "
Rating 8 - Good. 105 out of 362 reviews" "
Rating 6 - Okay. 55 out of 362 reviews" "
Rating 4 - Poor. 32 out of 362 reviews" "
Rating 2 - Terrible. 22 out of 362 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Helene

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Unsanitary water in room
Stayed 5 nights in Apr 2024
Response from The Travel Raintree Team on 29 Apr,2024
Dear Helene,Thank you for your candid feedback. We are sorry for any inconvenience you had during your stay as this is not indicative of the five-star level of service we provide. Your review has been passed on to Management and we are investigating.Regards

10/10 Excellent

Solange

Liked: Cleanliness, property conditions & facilities
Beautiful
Stayed 4 nights in Apr 2024
Response from The Travel Raintree Team on 29 Apr,2024
Dear Solange,Thank you for giving us a perfect rating. We are so glad to read that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Regards

2/10 Terrible

Esilda Maribel

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No me gusto que llegue al hotel y ni si quiera te ofrecen una botella de agua en la habitación llegue tarde al hotel tenía que tomar una medicina y me dijieron que tenían una tienda pero estaba cerrada
Response from Equipo Travel Raintree on 15 Apr,2024
Estimada Esilda Maribel,Gracias por tomarse el tiempo para calificar su estadía en Club Regina Cancun. Su opinión es importante para nosotros. Saludos

10/10 Excellent

Shobha

Liked: Cleanliness, amenities, property conditions & facilities
Overall we had a good experience and the vibes were good in the hotel!
Stayed 6 nights in Mar 2024
Response from The Travel Raintree Team on 4 Apr,2024
Thank you for giving us a perfect rating. We are so glad to read that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Warm Regards,

8/10 Good

Leslie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disappointing on Expedia’s part that the room I booked showed all ocean view rooms of the club suite but the room I got was Lagoon view. Disappointing because many of the rooms say “lagoon view” so I did not book a lagoon view room. I booked a room with all of its photos showing a view of the ocean but that’s not what I got. And when I checked in, they said it’s not their fault, it’s expedias.
Stayed 3 nights in Mar 2024
Response from The Travel Raintree Team on 1 Apr,2024
Thank you for your candid feedback. We are sorry for any inconvenience you had during your stay as this is not indicative of the five-star level of service we provide. Your review has been passed on to Management and we are investigating.Warm regards,

10/10 Excellent

Nury

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property is extremely good the room has a lot space is like apartment
Stayed 7 nights in Mar 2024
Response from The Travel Raintree Team on 31 Mar,2024
Dear Nury,Thank you for giving us a perfect rating. We are so glad to read that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Regards

8/10 Good

JESUS CASEY V

Stayed 5 nights in Mar 2024
Response from The Travel Raintree Team on 18 Apr,2024
Dear Jesus Caey V.Thank you for taking the time to review your stay at Club Regina Cancun. Your feedback is important to us. Regards

10/10 Excellent

Marlene, Stockton

Everything was perfectly right. Even though a lot of them cannot speak English, they are trying their best to explain what’s are you trying to say/or do
Stayed 2 nights in Mar 2024
Response from The Travel Raintree Team on 26 Mar,2024
Thank you for giving us a perfect rating. We are so glad to read that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Warm regards,

6/10 Okay

Vincent S

Liked: Cleanliness
No a/c till I was moved. Westin next door is 4.5
Stayed 10 nights in Mar 2024
Response from The Travel Raintree Team on 19 Mar,2024
Thank you so much for taking the time to rate us. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you soon.Warm regards,

10/10 Excellent

Lidiia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at this hotel for 5 night. I highly recommend it. It is located in the beginning of the hotel zone, very close to the airport. If you don’t like big waves you can walk 10 minutes to the very beginning of the strip - there is a nice beach with no waves, it’s protected by rocks. Also, the beach in front of the hotel is really nice. The room was very clean, and people who work here were nice. The hotel is a bit old, but it’s clean, safe, with a nice beach, and in a great location. The breakfast was good for that price (it was bit included when I was booking the room). There are many families with kids in this hotel, so it’s better for families. Also, it is not a very big hotel - if you like a cozy vibe. We really enjoyed staying here.
Stayed 5 nights in Mar 2024
Response from The Travel Raintree Team on 19 Mar,2024
Thank you for giving us a perfect rating. We are so glad to read that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Warm regards,

6/10 Okay

Tia

Stayed 3 nights in Mar 2024
Response from The Travel Raintree Team on 17 Mar,2024
Dear Tia,Thank you for taking the time to review your stay at Club Regina Cancun. Your feedback is important to us. Regards

10/10 Excellent

Shantell

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Travel Raintree Team on 17 Mar,2024
Dear Shantell,Thank you for giving us a perfect rating. We are so glad to read that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Regards

10/10 Excellent

Christina

Liked: Cleanliness, amenities, property conditions & facilities
Great view!!
Stayed 3 nights in Mar 2024
Response from The Travel Raintree Team on 12 Mar,2024
Dear Christina,Thank you for giving us a perfect rating. We are so glad to read that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Regards

8/10 Good

Tom and Mary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay ! Activities kept our family busy. Lots of good employees.
Stayed 6 nights in Mar 2024
Response from The Travel Raintree Team on 10 Mar,2024
Dear Tom and Mary,Thank you for taking the time to review your stay at Club Regina Cancun. Your feedback is important to us. Come back and visit us again soon! Regards

10/10 Excellent

Jesus

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from The Travel Raintree Team on 29 Feb,2024
Dear Jesus,Thank you for giving us a perfect rating. We are so glad to read that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Regards

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love the beach. Club Regina has one of the nicest. The building may not be the most modern but it is clean, quiet and just what I wanted. The dinning room was lacking in the menu but the food was good. Every one was very friendly and helpful. Would definitely recommend.
Stayed 8 nights in Feb 2024
Response from The Travel Raintree Team on 27 Feb,2024
Dear Stephan,Thank you for taking the time to review your stay at Club Regina Cancun. Your feedback is important to us. Regards

2/10 Terrible

SUSANA

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Neighbor turned tv on every night 2am super loud not able to sleep hubbie got mad and was yelling will member stay here again ever n very expensive
Stayed 4 nights in Feb 2024
Response from The Travel Raintree Team on 19 Feb,2024
Dear Susana,Thank you for taking the time to review your stay at Club Regina Cancun. Your feedback is important to us.Regards

8/10 Good

Ana T Ortiz de

Liked: Cleanliness, property conditions & facilities
There was confusion about the suite I reserve and the options I got was to look at what they call the garden wich was a sad terrace that you couldn’t open and a view of the lagoon wich was more a view of the rd, no other options even contacting Expedia, they need to be more honest about the suite you are getting.ones there the people are very friendly.one thing is that by the time you get to the pool and beach all the chairs have being taking by towels and no people there so is hard to find a place to lay down
Stayed 15 nights in Feb 2024
Response from The Travel Raintree Team on 18 Feb,2024
Dear Ana Ortiz,Thank you for taking the time to review your stay at Club Regina Cancun. Your feedback is important to us.Regards

10/10 Excellent

angelo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property was truly clean and safe. The staff members were all so nice and kind. I would stay again
Stayed 7 nights in Feb 2024
Response from The Travel Raintree Team on 18 Feb,2024
Dear Angelo,Thank you so much for taking the time to rate us. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you soon.Regards

10/10 Excellent

Cristyna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I really love the peoperty! Nice, clean, The buffet breakfast was delicious, My room didn’t have a nice view (maybe cause I mention I was from Mty) its like they ask you where you visit us from? And then they decide what room you’re going to get, But overall it’s a great hotel!
Stayed 2 nights in Feb 2024
Response from The Travel Raintree Team on 11 Feb,2024
Dear Cristyna,Thank you for taking the time to review your stay at Club Regina Cancun. Your feedback is important to us.Regards

8/10 Good

Rogelio

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I only gave it 4 out of 5 stars because we were the only family there .its more of a seniors vacation spot .
Stayed 8 nights in Jan 2024
Response from The Travel Raintree Team on 5 Feb,2024
Thank you so much for taking the time to rate us. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you soon.Warm Regards,

6/10 Okay

Kevin Joseph

Stayed 14 nights in Jan 2024
Response from The Travel Raintree Team on 20 Mar,2024
Dear Kevin Joseph,Thank you for taking the time to review your stay at Club Regina Cancun Your feedback is important to us.Regards

4/10 Poor

Jeremy

Travelled with family
Disliked: Amenities, property conditions & facilities
The property was below our standard and the pictures were quite misleading. We purchased a room that had an ocean view and instead were put in a dungeon-like, dark room in the basement with no view. When we confronted the front desk staff with what we actually paid for versus what we got we were told they were booked. Expedia noted that a $14 local tax would be collected at the property. This turned out to be approximately $85. The staff struggled to explain the nature and amount of the charge. I would not stay here again.
Stayed 3 nights in Jan 2024
Response from The Travel Raintree Team on 22 Jan,2024
Dear Jeremy,Thank you for taking the time to review your stay at Club Regina Cancun. Your feedback is important to us. Regards

10/10 Excellent

Sean, Golden

Liked: Cleanliness, amenities, property conditions & facilities
It was an amazing stay
Stayed 3 nights in Dec 2023
Response from The Travel Raintree Team on 28 Jan,2024
Dear Sean,Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Regards

4/10 Poor

Verified traveller

Beach access is great and airport distance. Service is not good, I had to enter the kitchen to get the attention of the waiters to be seated. Same thing to get my check and pay. The building could do a renovation. I stayed on a ground floor room and had the view of the entrance gate. Not so secluded. My room got a sewage smell.
Stayed 2 nights in Jan 2024
Response from The Travel Raintree Team on 14 Jan,2024
Dear guest,Thank you for taking the time to review your stay at Club Regina Cancun. Your feedback is important to us.Regards

10/10 Excellent

Taylor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from The Travel Raintree Team on 11 Jan,2024
Dear Taylor,Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Regards

8/10 Good

Nathan

Stayed 4 nights in Jan 2024
Response from The Travel Raintree Team on 9 Jan,2024
Dear Nathan,Thank you for taking the time to review your stay at Club Regina Cancun. Your feedback is important to us.Regards

10/10 Excellent

clariel

Liked: Amenities
Stayed 4 nights in Dec 2023
Response from The Travel Raintree Team on 7 Jan,2024
Dear Clariel,Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Regards

10/10 Excellent

José, Rogers

Stayed 2 nights in Dec 2023
Response from The Travel Raintree Team on 2 Jan,2024
Dear Jose,Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Regards

4/10 Poor

Randy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from The Travel Raintree Team on 1 Feb,2024
Dear Randy,Thank you for taking the time to review your stay at Club Regina Cancun. Your feedback is important to us.Regards

6/10 Okay

Nita

Travelled with family
Disliked: Amenities
Property is old and can use some updates. Sofa bed is not comfortable. Should be replaced by a regular bed. Housekeeping service is not satisfactory. Maintenance crew responds promptly and is helpful. Stove was not working and dishwasher had issues when we checked in. Kitchen amenities are poor.
Stayed 3 nights in Dec 2023
Response from The Travel Raintree Team on 28 Dec,2023
Dear Nita,Thank you for taking the time to review your stay at Club Regina Cancun. Your feedback is important to us.Regards

8/10 Good

Sergio

Travelled with family
Liked: Cleanliness, room comfort
Muy buena opción
Es un excelente lugar para conocer todos los lugares que existen en Quintana Roo, cómoda y muy buenos servicios, solo el servicio de bufet es muy corto, todos los días era el mismo, no había cambios en el menú.
Stayed 8 nights in Dec 2023
Response from The Travel Raintree Team on 27 Dec,2023
Dear Sergio,Thank you for taking the time to review your stay at Club Regina Cancun. Your feedback is important to us. Come back and visit us again soon! Regards

6/10 Okay

adnan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 3 nights in Dec 2023
Response from The Travel Raintree Team on 17 Dec,2023
Dear Adnan,Thank you for taking the time to review your stay at Club Regina Cancun. Your feedback is important to us.Regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Equipo Travel Raintree on 14 Dec,2023
Gracias por darnos una calificación perfecta. ¡Nos alegra saber que disfrutó de su estadía con nosotros! Esperamos que su próxima estancia esté a la vuelta de la esquina para darle la bienvenida pronto.Saludos,

10/10 Excellent

Jonathan

Liked: Cleanliness, room comfort
Our suite was wonderful
Large suite with kitchen and jacuzzi. A/C worked well. Quiet and comfortable. At the end of the bus line, so very convenient to get to anywhere. Nice walks along the beach despite the wind.
Stayed 4 nights in Nov 2023
Response from The Travel Raintree Team on 6 Dec,2023
Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Warm Regards,

8/10 Good

Marina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Esta bien el hotel, los precios son buenos, han seguido con las remodelaciones y va a quedar muy bien, son ambles. Esta es la segunda vez que me quedo ahi.
Stayed 5 nights in Nov 2023
Response from Equipo Travel Raintree on 29 Nov,2023
Gracias por tomarse el tiempo para comentar sobre su estadía en Club Regina Cancun. Su opinión es importante para nosotros, esperamos su regreso.Saludos,

8/10 Good

Mriam

Stayed 7 nights in Nov 2023
Response from Equipo Travel Raintree on 21 Nov,2023
Muchas gracias por tomarse el tiempo para calificarnos. Estamos seguros de que todo el personal del hotel disfrutó atendiendo sus necesidades tanto como usted disfrutó de su estadía. Esperamos verlos pronto.Saludos,

8/10 Good

ALENS

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Even though this property has been around for over 35 years, the rooms hold up well and the service is excellent. Christian, Erik, Jaime, and Jesus helped make our stay enjoyable with addressing certain issues. Pool area and rooms are being updated, so come with an open mind and understanding that positive changes are coming and this resort is trying to provide exellent service to its guests.
Stayed 7 nights in Nov 2023
Response from The Travel Raintree Team on 19 Nov,2023
Dear Alens,Thank you for taking the time to review your stay at Club Regina Cancun. Your feedback is important to us. Come back and visit us again soon! Regards

6/10 Okay

Ronald Wayne

Stayed 7 nights in Nov 2023
Response from The Travel Raintree Team on 7 Dec,2023
Dear Ronald Wayne,Thank you for taking the time to review your stay at Club Regina Cancun. Your feedback is important to us. Come back and visit us again soon! Regards

10/10 Excellent

Edwin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It's very nice and it's in a very good location, wait for us to come back soon
Stayed 5 nights in Aug 2023
Response from The Travel Raintree Team on 14 Nov,2023
Dear Edwin,Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Regards

4/10 Poor

Erik P Van

Disliked: Cleanliness, amenities, property conditions & facilities
I showed up and there was no one around for hours. Rain was inside the hotel and there was no electricity for nearly 48 hours. This hotel is in poor condition, badly managed and needs a generator. I would t recommend this to my worst enemy
Stayed 8 nights in Nov 2023
Response from The Travel Raintree Team on 12 Nov,2023
Dear Erik P Van,Thank you for taking the time and leaving your comment about your stay with us in Club Regina Cancún. We are sorry to read that you were not satisfied with the competence of our front desk staff. Your opinion is important to us and will be passed on to the administration.Regards

8/10 Good

Naushad

Liked: Cleanliness, amenities, property conditions & facilities
I like the property very much, everything was as expected. Staffs were very friendly. Only think I didn't like, they didn't provide the ocean view room which I was committed by Expedia when I book the trip. They told ocean view rooms are only for members but not for guests.
Stayed 3 nights in Oct 2023
Response from The Travel Raintree Team on 25 Oct,2023
Thank you for taking the time to comment on your stay at Club Regina Cancun. Your feedback is important to us, we look forward to your return. Your opinion has been passed on to Management.Warm Regards,

4/10 Poor

Tarah

Stayed 5 nights in Oct 2023
Response from The Travel Raintree Team on 13 Nov,2023
Dear Tarah,Thank you for taking the time to review your stay at Club Regina Cancun. Your feedback is important to us. Regards

10/10 Excellent

Erika

Liked: Cleanliness, amenities, property conditions & facilities
Female receptionist was amazing so was Cristian they both met our needs.
Stayed 2 nights in Oct 2023
Response from The Travel Raintree Team on 24 Oct,2023
Dear Erika,Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Warm Regards

10/10 Excellent

Octavio

Stayed 2 nights in Oct 2023
Response from Equipo Travel Raintree on 15 Oct,2023
Estimado Octavio,Muchas gracias por tomarse el tiempo para calificarnos. Estamos seguros de que todo el personal del hotel disfrutó atendiendo sus necesidades tanto como usted disfrutó de su estadía. Esperamos verlos pronto.Saludos Cordiales

8/10 Good

Maria Esther

Stayed 4 nights in Sep 2023
Response from Equipo Travel Raintree on 2 Oct,2023
Estimada Maria Esther,Gracias por tomarse el tiempo para calificar su estadía en Club Regina Cancun. Su opinión es importante para nosotros. ¡Vuelve pronto a visitarnos!

6/10 Okay

LaTashia

Travelled with family
Liked: Property conditions & facilities
Club Regina was a nice place to stay.
Stayed 3 nights in Sep 2023
Response from Equipo Travel Raintree on 27 Oct,2023
Estimada La Tasha,Gracias por tomarse el tiempo para calificar su estadía en Club Regina Cancun. Su opinión es importante para nosotros.Saludos

10/10 Excellent

Michelle

Liked: Cleanliness, room comfort
Older but very clean and well kept hotel
We really enjoy returning to Club Regina.The buffet breakfast is amazing.
Stayed 3 nights in Sep 2023
Response from The Travel Raintree Team on 17 Sept,2023
Dear Michelle,Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Warm Regards

10/10 Excellent

LE Thuy

Liked: Amenities
Beautiful trip
Stayed 4 nights in Sep 2023
Response from The Travel Raintree Team on 27 Oct,2023
Dear Le Thuy,Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Regards

10/10 Excellent

Eduardo

Stayed 5 nights in Sep 2023
Response from Equipo Travel Raintree on 29 Sept,2023
Gracias por darnos una calificación perfecta. ¡Nos alegra saber que disfrutó de su estadía con nosotros! Esperamos que su próxima estancia esté a la vuelta de la esquina para darle la bienvenida pronto.Saludos,