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Overview of Mandarin Oriental Kuala Lumpur

Photo gallery

Guest reviews

4.7 / 5Exceptional
1,784 reviews
Guests rated this property 4.7/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air conditioning

Map

What's nearby

Popular LocationKuala Lumpur Convention Centre4 min walk
Popular LocationSuria KLCC Shopping Centre5 min walk
Popular LocationPetronas Twin Towers6 min walk
AirportKuala Lumpur (KUL-Kuala Lumpur Intl.)55 min drive

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  • Deluxe City View Room King

    4.8/5 guest room rating

    Room amenities

    • 40 sq m
    • Sleeps 2
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  • Deluxe City View Room Twin

    4.4/5 guest room rating

    Room amenities

    • 40 sq m
    • Sleeps 2
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  • Club Deluxe, Room, 1 King Bed, City View

    4.8/5 guest room rating

    Room amenities

    • 40 sq m
    • Sleeps 2
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  • Deluxe Park View Room King

    4.6/5 guest room rating

    Room amenities

    • 40 sq m
    • Sleeps 2
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  • Club Park View Room King

    Room amenities

    • 40 sq m
    • Sleeps 2
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  • Club Room, 1 King Bed, View (Twin Towers View)

    5/5 guest room rating

    Room amenities

    • 40 sq m
    • Sleeps 2
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  • Twin Towers View Room King

    4.5/5 guest room rating

    Room amenities

    • 40 sq m
    • Sleeps 2
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  • Suite, 1 King Bed (Park)

    Room amenities

    • 82 sq m
    • Sleeps 2
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  • Club Suite, 1 King Bed

    Room amenities

    • 165 sq m
    • Sleeps 2
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  • Room, 2 Single Beds (Twin Towers View)

    4.6/5 guest room rating

    Room amenities

    • 40 sq m
    • Sleeps 2
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  • Mandarin, Room, 1 King Bed

    Room amenities

    • 82 sq m
    • Sleeps 2
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  • Deluxe Park View Room Twin

    4.4/5 guest room rating

    Room amenities

    • 40 sq m
    • Sleeps 2
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  • Executive Room, Park View

    4.4/5 guest room rating

    Room amenities

    • 48 sq m
    • Sleeps 2
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  • Club Room, 2 Single Beds, View (Twin Towers View)

    5/5 guest room rating

    Room amenities

    • 40 sq m
    • Sleeps 2
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  • Executive Room, 1 King Bed, Park View (Club Executive King)

    Room amenities

    • 48 sq m
    • Sleeps 2
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  • Executive Apartment, 2 Bedrooms

    Room amenities

    • 130 sq m
    • Sleeps 4
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  • Executive Apartment, 2 Bedrooms (Premium)

    Room amenities

    • 130 sq m
    • Sleeps 4
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  • Executive Apartment, 3 Bedrooms

    Room amenities

    • 152 sq m
    • Sleeps 6
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  • Club Deluxe, Room, 2 Single Beds, City View

    Room amenities

    • 40 sq m
    • Sleeps 2
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  • Presidential Suite, Multiple Beds

    Room amenities

    • 320 sq m
    • Sleeps 4
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About this area

Kuala Lumpur

Located in Kuala Lumpur's Kuala Lumpur City Centre neighbourhood, Mandarin Oriental Kuala Lumpur is in the city centre and near a metro station. Petronas Twin Towers and Kuala Lumpur Tower are notable landmarks, and travellers looking to shop may want to visit Pavilion Kuala Lumpur and Petaling Street. Travelling with kids? Don't miss Aquaria KLCC.

Visit our Kuala Lumpur travel guide
Map
Popular Location

What's nearby

  • Kuala Lumpur Convention Centre - 4 min walk
  • Suria KLCC Shopping Centre - 5 min walk
  • Aquaria KLCC - 6 min walk
  • Petronas Twin Towers - 6 min walk
  • KLCC Park - 8 min walk

Getting around

  • Kuala Lumpur Masjid Jamek Station - 5 min drive
  • KLCC Station - 9 min walk
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.) - 55 min drive

About this property

Mandarin Oriental Kuala Lumpur

Family-friendly Kuala Lumpur hotel in Kuala Lumpur City Centre, walk to Petronas Twin Towers
Along with 5 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 3 bars/lounges, a fitness centre and a poolside bar. All 632 rooms boast deep soaking bathtubs, and offer free WiFi and iPod docking stations. Separate sitting areas and 24-hour room service are standard, as are flat-screen TVs with cable channels.
Mandarin Oriental Kuala Lumpur offers 632 forms of air-conditioned accommodation with iPod docking stations and DVD players. This accommodation offers separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Coffee/tea makers and minibars are provided. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and bidets.
This Kuala Lumpur hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Valet parking: MYR 36 per day
Electric car charging station
Limited parking spaces
Return airport shuttle (surcharge)
Limo/town car service

Food and drink

Buffet breakfast available for a fee daily 6 AM–10:30 AM: MYR 110 for adults and MYR 55 for children
5 restaurants and 1 coffee shop/cafe
3 bars/lounges and 1 poolside bar
24-hour room service
Coffee/tea in a common area

Things to do

2 outdoor tennis courts
Aerobics classes
Children's pool
Fitness centre
Full-service spa
Outdoor pool
Pilates classes
Sauna
Hot tub
Steam room
Tennis
Yoga classes

Family friendly

Babysitting/childcare (surcharge)
Children's pool
Dry-cleaning service
DVD player
In-room childcare (surcharge)
Laundry facilities
Mini-fridge
Outdoor pool
Rollaway/extra beds (surcharge)
Supervised childcare/activities (surcharge)

Conveniences

Ballroom
Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

Chinese
English
Filipino
French
German
Indonesian
Italian
Japanese
Malay
Spanish

Business services

Business centre
Meeting rooms
Conference space

Outdoors

BBQ grill(s)
Garden
Terrace

Spa

6 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - prenatal
Massage/treatment rooms
Reflexology

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Designated smoking areas

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Down comforter
Hypo-allergenic bedding
Pillow menu
Premium bedding
Rollaway/extra beds (surcharge)

Bathroom

Bathrobes
Bidet
Deep-soaking bathtub
Free toiletries
Hairdryer
Rainfall showerhead
Separate bathtub and shower
Shampoo
Soap
Toilet paper
Toothbrush and toothpaste

Entertainment

TV channels
DVD player
Flat-screen TV
iPod dock
Premium channels

Food and drink

Coffee/tea maker
Free bottled water
Mini fridge
Minibar

More

Connecting rooms available
Desk
Free newspapers
Iron/ironing board
Phone
Safe
Separate sitting area
Slippers
Turndown service

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in

Check-out

Check-out before noon

Special check-in instructions

Please note that any special requests must be confirmed by contacting the hotel in advance.

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 99.0 per night.

Payment types at the property

Diners Club
JCB International
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MYR 110 for adults and MYR 55 for children (approximately)
  • Valet parking fee: MYR 36 per day
  • Rollaway bed fee: MYR 99.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
FOR CLUB ROOM BOOKINGS ONLY: Smart casual attire is a requirement for Club Lounge guests. Cargo, board, denim, sports, shorts (4-inch above knee length), tattered shorts, tank tops, and slippers are not permitted. The Club Lounge is reserved for guests 12 years and older.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Guest reviews

4.7
Exceptional
5 - Excellent
1,331
4 - Good
343
3 - Okay
70
2 - Mediocre
20
1 - Poor
20
4.7
Cleanliness
4.7
Service and Staff
4.6
Amenities
4.6
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very conveniently located next to KLCC. Stayed in a room with gorgeous unobstructed view of KLCC. Tip-top service. Tasteful decor. Good breakfast. Nothing to fault.

Stayed 1 night in Dec 2019

4/5 Good

    This traveller didn’t leave comments with their review
    Stayed 1 night in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    We loved every minute of our stay at tbe Mandarin Oriental. The staff are all very friendly and helpful. Everyone goes out of their way to make sure that everything is perfect. One of the best hotels anywhere!

    Stayed 3 nights in Mar 2020

    2/5

    • Liked: Cleanliness, amenities, property conditions & facilities
    • Disliked: Staff & service

    Very clean however faint smells of smoke on our 'non smoking' floor. Pool area, gym and health suite are stunning. Also a great location that is slap bang next door to KLCC towers/shopping mall/park. Food/breakfast is great too. However, we had a laser thermometer poked in our faces as soon as we stepped through the door and were instructed to use hand sanitiser. I understand the current virus issues but it is not the nicest of welcomes to a five star hotel and did not happen in the other two hotels we stayed at during our trip (Intercontinental, KL and E&O, Georgetown). The Club Lounge is definitely not worth the extra money and the staff require better training; we were consistently disappointed with the level of service. Recommend staying on the Club Floor (Level 26) at The Intercont which is just down the road for two thirds of the price, for a much bigger room. The Intercont caters for business travellers, hence the level of service is excellent and a completely different league from the Mandarin which is pretentious and overrated. We shall not be returning.

    Stayed 3 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    I loved the fact that I was invited to use the spa while waiting for my room to be ready upon check-in and even after I checked out since my flight was late at night.

    Stayed 4 nights in Feb 2020