Looking at the brand, I expect it to be better. The interior of the room looks dated with some mold on the ceiling. Bathroom not super clean. Had a great experience in JB's DoubleTree.

Service was the best! Helpdesk staff were very polite and sharp at attending our requests. The night of our stay, our next door neighbour was being loud-- loud chatter and music. We couldn't sleep and the hotel staff was kind enough to move us to a different room, in fact upgraded us to a better ...

Nice and comfortable, room is spacious, very nice buffet breakfast with view of the Twin Towers!

pleasent stay

Stayed in Room 704, no water heater for bath room. Terrible parking space.

After being screwed over by a fake booking via another online service we found Alila. Everything about our stay was 11/10. Staff, food, comfort and a shower that was worth every penny.

The hotel is really more than 5 stars . Staff is very professional. Location is excellent near by many restaurants and cafes and shopping. Thanks to management to selected the kindness staff. Well done

Loved this place.. great location and friendly helpful staff...hotel was very quiet we felt we were the only ones there. Tourism has been impacted by Covid 19. Pool was nice and huge gym. Breakfast was nice but our last day it was moved to the horizon club as I guess it’s saves money? Nicest Shangri-La ...

Hotel is easily accessible to monorail station and walking distance to Pavilion and other shopping malls. Room is large and comfortable.

Very comfortable stay with good spread of breakfast.

The area is convenient with lots of food and coffee around; Should provide extra blanket if the sofa bed is available for extra guest to stay

Great view...nice rooftop pool/deck/nightclub! Right in the middle of everything. Would defiantly stay again.