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Overview of Berjaya Times Square Hotel, Kuala Lumpur

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Deluxe Room, 2 Bedrooms

No guest room rating
  • 99 sq m
  • Sleeps 4
  • 2 King Beds OR 1 King Bed and 2 Large Single Beds

Club Premier Room

4/5 guest room rating
  • 57 sq m
  • Sleeps 3
  • 1 King Bed

Premier Room

4/5 guest room rating
  • 57 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Large Single Beds

Superior Room

4/5 guest room rating
  • 57 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Large Single Beds

Club Premier Suite

4.2/5 guest room rating
  • 99 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Family Room

  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

Room - Work From Hotel Between 9:00AM and 5:00PM

  • 57 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Large Single Beds

Studio

3.7/5 guest room rating
  • 51 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Large Single Beds

Suite, 2 Bedrooms

3.8/5 guest room rating
  • 99 sq m
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds

Overall score and ratings

3.7

Good

Rating 5 - Excellent. 257 out of 998 reviews
5 - Excellent 26%
Rating 4 - Good. 376 out of 998 reviews
4 - Good 38%
Rating 3 - Okay. 199 out of 998 reviews
3 - Okay 20%
Rating 2 - Poor. 104 out of 998 reviews
2 - Poor 10%
Rating 1 - Terrible. 62 out of 998 reviews
1 - Terrible 6%

3.6/5

Cleanliness

3.8/5

Staff & service

3.7/5

Amenities

3.5/5

Property conditions & facilities

3/5 Okay

Travelled with group
Disliked: Cleanliness
great location and attached to Times Square Mall
Stayed 1 night in Apr 2021

3/5 Okay

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Pro- The room was very spacious, clean and with a beautiful swimming pool view. The mattress was hard and very comfortable. The evening refreshment was beyond expectation as all I thought was just a drinks but there was fried rice, samosa, curry puff, 4 different types of cakes, 3 types of fruits and drinks. Cons- No proper explanation was given on the club premier benefits. There were no drinks in the mini bar as stated and also no shower gel but manage to get it after informing them. The water was slightly yellowish with a rusty smell.
Stayed 1 night in Apr 2021

3/5 Okay

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The room was clean and spacious. The only things im so disappointed is the check in and check out process so slow. I have to queue for 1 hour and also long wait for the lift.
Stayed 1 night in Dec 2020

2/5 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite a disappointing experience....
Firstly, upon checking in to the hotel, the process with the front desk took so much longer than most of the hotels that I have been to. Thereafter, I discovered that the TV channels available were so limited that I only could watch the BBC channel during my entire 3 days stay as the other available channels were local channels (i.e. TV1, TV2 and TV3....) . The housekeeping is also quite disappointing as they do not replenish or provide new bathroom amenities daily such as body shower gel or toothpaste..... Owh yeah, the hotel front desk shall also charge a deposit of RM100 per night of stay to your credit card and shall only return the amount to you within 7 or 14 working days time......
Stayed 3 nights in Dec 2020

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel parking not free
Parking not free.. We have to pay the parking if we stay at this hotel. Should give free for customer parking.
Stayed 1 night in Nov 2020

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