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Overview of JW Marriott Kuala Lumpur

Photo gallery

Featured image
Outdoor pool
Outdoor pool
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

JW Marriott Kuala Lumpur

5 out of 5

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided

Explore the area

    Popular LocationPavilion Kuala Lumpur2 min walk
    Popular LocationKLCC Park15 min walk
    Popular LocationPetronas Twin Towers18 min walk
    AirportKuala Lumpur (KUL-Kuala Lumpur Intl.)51 min drive

Choose dates to view prices

Junior Suite, 1 Bedroom, Non Smoking

3.8/5 guest room rating
  • 71 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Studio Suite, 1 King Bed, Non Smoking

4.4/5 guest room rating
  • 65 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Superior Room, 2 Single Beds, Non Smoking

5/5 guest room rating
  • 36 sq m
  • Sleeps 3
  • 2 Single Beds

Superior Room, 1 King Bed, Non Smoking

5/5 guest room rating
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

Executive Room, 1 King Bed, Non Smoking

4.7/5 guest room rating
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Studio, 1 King Bed, Non Smoking, Poolside

5/5 guest room rating
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

Executive Room, 1 Double Bed, Non Smoking (Club Executive)

4.1/5 guest room rating
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

Executive Room, 2 Single Beds, Non Smoking

No guest room rating
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

About this area

Kuala Lumpur

Located in Kuala Lumpur City Centre neighbourhood, JW Marriott Kuala Lumpur is connected to a shopping centre. The area's natural beauty can be seen at KLCC Park and Batu Caves, while Berjaya Times Square and Perdana Botanical Gardens are popular area attractions. National Zoo and KidZania are not to be missed. Guests appreciate the hotel's central location.
Popular Location

What's nearby

  • Pavilion Kuala Lumpur - 2 min walk
  • Jalan Alor - 9 min walk
  • Low Yat Plaza - 9 min walk
  • KLCC Park - 15 min walk
  • Petronas Twin Towers - 18 min walk

Getting around

  • Kuala Lumpur Masjid Jamek Station - 3 min drive
  • Bukit Bintang Station - 5 min walk
  • Kuala Lumpur International Airport (KUL) - 50 min drive

About this property

JW Marriott Kuala Lumpur

Luxury hotel connected to a shopping centre in Kuala Lumpur City Centre, walk to Pavilion Kuala Lumpur
Along with 4 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site. All 578 soundproofed rooms feature free WiFi and 24-hour room service. For a bit of entertainment, LCD TVs come with satellite channels, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
JW Marriott Kuala Lumpur offers 578 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. LCD televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Kuala Lumpur hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.
Starhill Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and manicures and pedicures. The spa is equipped with a sauna, a spa tub and a steam room.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (MYR 10 per day)
  • Valet parking on site (MYR 30 per day)
  • Wheelchair-accessible parking and van parking available
  • Limo/town car service

Food and drink

  • Breakfast available for a fee: MYR 65-65 per person
  • 4 restaurants and 2 coffee shops
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping
  • Hot tub
  • Steam room

Family friendly

  • Children's pool
  • Dry cleaning service
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Japanese
  • Malay
  • Russian

Business services

  • Business centre
  • Meeting rooms

Spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • In-room accessibility
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Renovated entire property – September 2017
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathroom (partially open)
  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 July 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between MYR 65 and MYR 65 per person (approximately)
  • Self-parking fee: MYR 10 per day
  • Valet parking fee: MYR 30 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

JW Kuala Lumpur
JW Marriott Hotel Kuala Lumpur
JW Marriott Kuala Lumpur
Kuala Lumpur JW Marriott Hotel
Kuala Lumpur Marriott Hotel
Marriott Hotel Kuala Lumpur
Kuala Lumpur Marriott
Marriott Kuala Lumpur
JW Marriott Kuala Lumpur Hotel
JW Marriott Kuala Lumpur Hotel
JW Marriott Kuala Lumpur Kuala Lumpur
JW Marriott Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

Can I cancel my reservation for free at JW Marriott Kuala Lumpur and receive a full refund?
Yes, JW Marriott Kuala Lumpur offers free cancellation on select room rates, because flexibility matters! Please refer to JW Marriott Kuala Lumpur cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at JW Marriott Kuala Lumpur?
As of 21 Apr,2021, prices found for a 1-night stay for 2 adults at JW Marriott Kuala Lumpur on 22 Apr,2021 start from SG$113, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does JW Marriott Kuala Lumpur have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is JW Marriott Kuala Lumpur pet-friendly?
No, only service animals are welcome at the property.
How much is parking at JW Marriott Kuala Lumpur?
Self-parking is available for MYR 10 per day. Valet parking is available for MYR 30 per day.
What time is check-in at JW Marriott Kuala Lumpur?
Check-in is from 3 PM - midnight.
What time is check-out at JW Marriott Kuala Lumpur?
Checkout is at noon.
Where is JW Marriott Kuala Lumpur located?
Located in Kuala Lumpur City Centre, this luxury hotel is steps away from Fahrenheit 88 Shopping Mall and Pavilion Kuala Lumpur. Lot 10 Shopping Centre and Bukit Bintang Plaza are also within 10 minutes. Bukit Bintang Station is 5 minutes by foot and Raja Chulan Station is 9 minutes.

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 561 out of 958 reviews
5 - Excellent 59%
Rating 4 - Good. 264 out of 958 reviews
4 - Good 28%
Rating 3 - Okay. 88 out of 958 reviews
3 - Okay 9%
Rating 2 - Poor. 26 out of 958 reviews
2 - Poor 3%
Rating 1 - Terrible. 19 out of 958 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.3/5

Property conditions & facilities

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice location and easy access to shopping facilities
Stayed 1 night in Mar 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to perfect
I have a very great day in JW Marriott Hotel, helpful staff assisted me in my proposal plan, location exactly opposite of Pavillion mall, everything is wonderful However, the next day when we going to have our breakfast, the choices is of food is not much, and food always out of stock, we spend half hour queueing and end up only can get Nasi lemak and eggs, the breakfast costs us RM60/pax, very not worth, all of us 7 ppl, with rm420 we could go in mall to get some really nice food, and mayb still cheaper than that
Stayed 1 night in Dec 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

1/5 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020

3/5 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
my worst dining experience in a 5 stars hotel
Check in was slow, took him 15 mins to get my room key card done. Room was clean and specious. No complaint on the room. The dining experience is horrendous. After checked in to our room, we went down to the bar to redeem our free cocktail. We spent a good 10 mins standing at the entrance of the bar, waiting to be seated, and there were tons of staffs walking passed us and they noticed us and no one came to attend to us. So we walked away to Pavillion to had some food. The next morning breakfast is the low light of our stay. We arrived at the entrance of the breakfast hall, and again waited a good 15 minutes before we were seated near the kitchen entrance. We sat down and order immediately. I ordered a plate of nasi lemak and my wife ordered an American breakfast. They serve the coffee and fruits fairly promptly. And then it all went wrong after that. My wife American breakfast came 30 mins later. Nothing fancy, a sausage, hash brown, bacon stripes, grilled tomato and sunny Side up. And my nasi lemak came 10 mins later!!!!! And it was mediocre with a tiny piece of chicken rendang and the usual suspects. Waited 40 mins for a plate of nasi lemak where all the ingredients had been precooked and all the chef had to do was to put everything on the plate and serve. I can do it in less than 5 mins. Super disappointed with these experiences! I know the room rate had been heavily discounted but that doesn't mean you can discount on your level of hospitality and services.
Stayed 1 night in Dec 2020

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