We arrived at 11.30am and were told that there is a charge of RM100 if we wanted our room earlier than 2pm. Despite explaining that my elderly mother had been up since 3am. For a mere 2.5 hours before the stipulated 2pm check in time. Anyway, we had lunch at the restaurant and the apartment was ready for us at 1pm. So, no issue.
Our stay was good, except that one of the lifts was out of order for the entire stay of 5 nights. It was Chinese New Year holidays, and there were no workers to repair the lift. As such, we had to share one lift with the maintenance staff moving beds, dirty laundry etc. That was most inconvenient.
Other than that, the staff was very helpful and always smiling. It was a happy stay.