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Overview of The RuMa Hotel and Residences

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Featured image
Outdoor pool
Outdoor pool
Free minibar, in-room safe, desk, blackout curtains
Free minibar, in-room safe, desk, blackout curtains
VIP Access

The RuMa Hotel and Residences

5 out of 5

4.8/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationKLCC Park5 min walk
    Popular LocationPavilion Kuala Lumpur8 min walk
    Popular LocationPetronas Twin Towers11 min walk
    AirportKuala Lumpur (KUL-Kuala Lumpur Intl.)45 min drive

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About this area

Kuala Lumpur

Located in Kuala Lumpur's Kuala Lumpur City Centre neighbourhood, The RuMa Hotel and Residences is in the city centre and near a metro station. Petronas Twin Towers and Kuala Lumpur Tower are notable landmarks, and travellers looking to shop may want to visit Pavilion Kuala Lumpur and Petaling Street. Looking to enjoy an event or a match while in town? See what's going on at Bukit Jalil National Stadium.
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Map
Popular Location

What's nearby

  • Kuala Lumpur Convention Centre - 4 min walk
  • KLCC Park - 5 min walk
  • Pavilion Kuala Lumpur - 8 min walk
  • Suria KLCC Shopping Centre - 8 min walk
  • Petronas Twin Towers - 11 min walk

Getting around

  • Kuala Lumpur Masjid Jamek Station - 4 min drive
  • Raja Chulan Station - 9 min walk
  • Kuala Lumpur International Airport (KUL) - 45 min drive

Restaurants

  • Where to eat
  • ATAS – Restaurant offering international cuisine. Serves breakfast, lunch and dinner daily.

About this property

The RuMa Hotel and Residences

Luxury Kuala Lumpur hotel in Kuala Lumpur City Centre, walk to Kuala Lumpur Convention Centre
Along with a restaurant, this smoke-free hotel has an outdoor pool and 2 bars/lounges. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Other amenities include a 24-hour health club, a poolside bar and coffee/tea in a common area. All 253 rooms boast deep soaking bathtubs, and offer free WiFi and free minibar items. Room service and rainfall showerheads are standard, as are Smart TVs with digital channels.
The RuMa Hotel and Residences offers 253 forms of air-conditioned accommodation with free minibar items and a safe. 42-inch Smart televisions come with digital channels. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour health club.
Guests can pamper themselves by indulging in the on-site spa services.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–10:00 AM: MYR 120 for adults and MYR 98 for children
  • 1 restaurant
  • 2 bars/lounges and 1 poolside bar
  • Free daily reception
  • Room service available
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Outdoor pool
  • Spa services

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Lift
  • Free newspapers in reception
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • Malay

Business services

  • Conference space (1884 square feet)
  • Meeting rooms 6

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Designer toiletries
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels

Entertainment

  • 42-inch smart TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free minibar

More

  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in from 12:30 AM - 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 8:00 PM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival
In order to enjoy your 24-hour check-in and check-out benefit, please provide us with your estimated time of arrival (ETA) and estimated time of departure (ETD) along with your flight details (if applicable) prior to your arrival at the hotel.

Renovations and closures

This property is closed from 10 February 2021 to 18 February 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 July 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: MYR 120 for adults and MYR 98 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

RuMa Hotel Kuala Lumpur
RuMa Hotel
RuMa Kuala Lumpur
The Ruma And Residences
The RuMa Hotel and Residences Hotel
The RuMa Hotel and Residences Kuala Lumpur
The RuMa Hotel and Residences Hotel Kuala Lumpur

Frequently asked questions

4.8
Exceptional
Rating 5 - Excellent. 156 out of 178 reviews
5 - Excellent 88%
Rating 4 - Good. 15 out of 178 reviews
4 - Good 8%
Rating 3 - Okay. 5 out of 178 reviews
3 - Okay 3%
Rating 2 - Poor. 1 out of 178 reviews
2 - Poor 1%
Rating 1 - Terrible. 1 out of 178 reviews
1 - Terrible 1%

4.9/5

Cleanliness

4.8/5

Staff & service

4.9/5

Amenities

4.9/5

Property conditions & facilities
Write a review

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has been a pleasant staycation
Stayed 1 night in Apr 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs were very friendly and the amenities were top notch. Not to forget the breakfast. Breakfast at RuMa is the bomb❤️
Stayed 2 nights in Mar 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far i don't have any complaints to this hotel. The staff are very professional and extremely good 👍👍👍
Stayed 1 night in Mar 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021