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THE FACE Style Hotel

4.0 star property
Hotel with free parking, near Petronas Twin Towers

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Photo gallery for THE FACE Style Hotel

Outdoor pool
Reception
1 bedroom, premium bedding, down duvets, in-room safe
Living area
1 bedroom, premium bedding, down duvets, in-room safe

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast available
  • Parking available
  • 24/7 front desk
  • Housekeeping
  • Parking included

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Grand Premier King

1 bedroom, premium bedding, down duvets, in-room safe

Grand Premier King

Highlights

Soundproofed
Air conditioning
Kitchenette
Dining table
Smart TV
Pillow menu
Premium bedding
Separate bedroom
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Deluxe

1 bedroom, premium bedding, down duvets, in-room safe

Executive Deluxe

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Kitchenette
Dining table
Smart TV
Pillow menu
Premium bedding
Separate bedroom
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier King

1 bedroom, premium bedding, down duvets, in-room safe

Premier King

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Premium bedding
Separate bedroom
Down duvet
Blackout curtains
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Deluxe City View

1 bedroom, premium bedding, down duvets, in-room safe

Executive Deluxe City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Kitchenette
Dining table
Smart TV
Pillow menu
Premium bedding
Separate bedroom
  • 52 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Three Bedroom Deluxe

1 bedroom, premium bedding, down duvets, in-room safe

Three Bedroom Deluxe

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Dining table
Smart TV
Washing machine
  • 151 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Deluxe King

1 bedroom, premium bedding, down duvets, in-room safe

Deluxe King

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Premium bedding
Separate bedroom
Down duvet
Blackout curtains
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Superior

1 bedroom, premium bedding, down duvets, in-room safe

Two Bedroom Superior

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Dining table
Smart TV
Washing machine
Pillow menu
  • 107 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Junior Premier King

1 bedroom, premium bedding, down duvets, in-room safe

Junior Premier King

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Premium bedding
Separate bedroom
Down duvet
Blackout curtains
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Superior

Living area

One Bedroom Superior

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Dining table
Smart TV
Washing machine
  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King

1 bedroom, premium bedding, down duvets, in-room safe

Superior King

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Premium bedding
Separate bedroom
Down duvet
Blackout curtains
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Deluxe

1 bedroom, premium bedding, down duvets, in-room safe

Two Bedroom Deluxe

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Dining table
Smart TV
Washing machine
Pillow menu
  • 111 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Twin

1 bedroom, premium bedding, down duvets, in-room safe

Deluxe Twin

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Premium bedding
Separate bedroom
Down duvet
Blackout curtains
  • 52 sq m
  • Sleeps 2
  • 2 Single Beds

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About the area

Map
1020 Jalan Sultan Ismail, Kuala Lumpur, 50250

What's nearby

  • Petronas Twin Towers - 10 min walk - 0.9 km
  • Suria KLCC Shopping Centre - 12 min walk - 1.0 km
  • KLCC Park - 14 min walk - 1.2 km
  • Pavilion Kuala Lumpur - 2 min drive - 1.9 km
  • Berjaya Times Square - 3 min drive - 2.3 km

Getting around

  • Bukit Nanas Station - 4 min walk
  • Kuala Lumpur Sultan Ismail Station - 17 min walk
  • Subang (SZB-Sultan Abdul Aziz Shah) - 30 min drive

Restaurants

  • ‪Warong Che Senah - ‬6 min walk
  • ‪Wariseni - ‬4 min walk
  • ‪Cafe: In House - ‬2 min walk
  • ‪R Club Lounge - ‬3 min walk
  • ‪Roti Canai Pak Hassan - ‬5 min walk

About this property

THE FACE Style Hotel

Upscale hotel near Petronas Twin Towers
Located close to Suria KLCC Shopping Centre and KLCC Park, THE FACE Style Hotel provides dry cleaning/laundry services, a gym and a restaurant. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool
  • Free self-parking, plus valet parking (surcharge)
  • Buffet breakfast (surcharge), smoke-free property and a front desk safe
  • Multilingual staff, a lift and luggage storage
Room features
All 385 rooms feature comforts, such as premium bedding and pillow menus, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning.
Other amenities include:
  • Down duvets and rollaway/extra beds (surcharge)
  • Bidets, free toiletries and hairdryers
  • 55-inch Smart TVs with satellite channels
  • Wardrobes/cupboards, electric kettles and daily housekeeping

Languages

English, Indonesian, Malay

Similar properties

Interior

THE FACE Suites Hotel

  • Pool
  • Kitchen
  • Washer
  • Dryer
8.8 out of 10, Excellent, 1,681 reviews
The price is S$113
includes taxes & fees
22 Jul - 23 Jul
THE FACE Suites Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps

Parking and transport

  • Free secured, covered self parking on site
  • Secured, uncovered valet parking on site (MYR 50 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MYR 55 for adults and MYR 30 for children
  • A restaurant

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 110.0 per night.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MYR 55 for adults and from MYR 30 for children
  • Valet parking fee: MYR 50 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged
  • Rollaway bed fee: MYR 110.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Property Registration Number 1351705-U

We should mention

Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Face Style
THE FACE Style
THE FACE Style Hotel Hotel
THE FACE Style Hotel Kuala Lumpur
THE FACE Style Hotel Hotel Kuala Lumpur

Frequently asked questions

Does THE FACE Style Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM to 10:00 PM.

Is THE FACE Style Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at THE FACE Style Hotel?

Self-parking is free at this property.

What time is check-in at THE FACE Style Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at THE FACE Style Hotel?

Checkout is at noon. Late check-out is available for a fee.

Where is THE FACE Style Hotel located?

Located in Golden Triangle, this hotel is within 1 mi (2 km) of Petronas Twin Towers, Suria KLCC Shopping Centre and KLCC Park. Pavilion Kuala Lumpur and Berjaya Times Square are also within 2 mi (3 km). Bukit Nanas Station is only a 4-minute walk and Dang Wangi Station is 6 minutes.

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THE FACE Style Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 43 out of 82 reviews
Rating 8 - Good. 22 out of 82 reviews
Rating 6 - Okay. 10 out of 82 reviews
Rating 4 - Poor. 3 out of 82 reviews
Rating 2 - Terrible. 4 out of 82 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nicholas

Liked: Cleanliness, amenities, property conditions & facilities
Large two bedroom two bath room. Staff was friendly and helpful. Our room, on the A side didn’t have a great view, but up on the top floor you can see the KL skyline. Room came with a combo washer/dryer which was beneficial to have.
Stayed 4 nights in Jun 2025

10/10 Excellent

Yulia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great decor and excellent restaurant
Stayed 2 nights in Nov 2024

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toller Pool am Dach :)
Stayed 3 nights in Nov 2024

4/10 Poor

Seyed Ehsan

Disliked: Cleanliness, staff & service
Paid for a 2-bedder (with two bathroom), though the hot water in the master room was not working and was not fixed.
Stayed 3 nights in Mar 2025

10/10 Excellent

Bevis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is nice and helpful Swimming pool is gorgeous
Stayed 5 nights in Jun 2024

10/10 Excellent

Webster

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 3 nights in Nov 2024

8/10 Good

JINZHONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and walkable to nearby attractions in KLCC. Room is so comfortable at size and especially rooftop pool for great view. I like this hotel at all.
Stayed 3 nights in Sep 2024

10/10 Excellent

Chin Jau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Handy location.

Enjoyed our 9 nights stay.
Stayed 9 nights in May 2023

10/10 Excellent

Wagih G.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing pool

The room was spacious and well organized. The concierge was very helpful. The breakfast was very good also and above all the pool was amazing with a splendid view during the day and at night
Stayed 3 nights in Jul 2024

10/10 Excellent

rikko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, extraordinary view, fantastic swimming pool.
Stayed 1 night in Nov 2023

2/10 Terrible

Yaimar

Disliked: Cleanliness, staff & service, amenities
CHECK THIS …The staff wasn’t attentive, I lose my skirt at the pool and they literally did nothing to help me , I asked for recommendations for spa as long as the property doesn’t have any and they told me SORRY WE DONT KNOW, at the front desk they were very rude every time I needed to go asking for something even at the last minute of my stay, even when I called before leaving the room to the concierge to take my bags they took soo long to do it that even my taxi arrived i checked out with deposit in cash to be refunded and I still needed to wait 2 time for my bags, besides that since I arrived there they never cleaned the room even when the sign was to do it ! They cAme one time asking if I wanted something… I mean … overall such a bad experience, the pool is amazing and also the views, very comfortable room but besides that … i would never stay there again, not even if they pay me 🙂
Stayed 3 nights in Mar 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place, All are new and clean. Best swimming pool with views
Stayed 2 nights in Mar 2023

10/10 Excellent

Kostyantyn

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Dec 2023

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we were stranger and did not know what to expect... but the hotel accommodation and concierge staff made us feel safe and at home. imagine travelling for a vacation for 12 of your family...on a DIY arrangement. stressfull right! but with the staff of The Face Style Suites made it stress free...they were able to address my question and the service is beyond what we imagine. VIP at a low cost price.
Stayed 2 nights in Sep 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
am pleasantly surprise on the size of the room and how everything is thoughtfully place for the occupier. very convenient location to every where
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Need to walk for food

A bit hard to find food on foot nearby but its an overall good hotel to stay. Clean
Stayed 2 nights in Mar 2023

8/10 Good

TAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort stay but food is problem

This hotel is clean and comfort, but the problem is no convenient store around, and no nearby food
Stayed 2 nights in Jul 2023

10/10 Excellent

JaeWon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good !!
Stayed 3 nights in Aug 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at the face july 2024. The appartment was very good and clean. Beds were made every day. Location is very convenient for main atrractions in KL. Always a taxi just outside the hotel. THE POOL - is superb. Really infinity with the most insane view. Really dont think you get it better KL. In daytime not too many people, in the evening quite crowded for phototaking. But its understandable cause its so beautifull. Breakfast good. Station where they make eggs the way you want. All in all - very recommendable especially for location and an insane beautifull rooftop pool.
Stayed 3 nights in Jul 2024

6/10 Okay

Deepak

Liked: Cleanliness, staff & service
Stayed in a suite for 3 nights. The rooms looked great and were very clean. There was a nice pool and deck on the top floors with a good view of the Petronas towers. While the whole vibe of the place was upmarket, the suite lacked some basic amenities. No "do not disturb" signs (the other rooms on the floor had an electronic display for it, but not the one I was in with my family). A washer-dryer but nowhere to hang the clothes. Big closets but not the most convenient for hanging up our clothes. A lack of hangers for towels and clothes in the bathrooms. A single remote controller for all 3 ACs in the suite. While I'm all for economizing on the amount of plastic used in remote controllers, it's a little annoying to go from room to room to change the temperature setting. And the "influencers" on the top floors gumming up the works. I suppose there is no getting away from them anywhere...
Stayed 3 nights in Dec 2024

6/10 Okay

Dana

Liked: Cleanliness, property conditions & facilities, room comfort

Annoying

This hotel was 6th hotel in our Asia tour in February 2025. We chose it like most people because of good ratings and the pool deck. But it was overall disapointment. It could be so good hotel, only if..... Be aware that this property is at least 3 hotels / condominiums together. There is a big construction works in the next lot and some works done to access road along and we accidentaly ended in FACE, not Face Style reception. We were very rudedly sent next door. There were queue everywhere - reception, elevator... Pros: the room + bathroom was the biggest we had, nicely decorated, clean. Cons: the service. Queues for everything. 1 receptionist worked, 2 other were just looking. The pool was overcrowded and there were no towels. The deck was super wet and slippery (I understand, there were tons of people), but no one was there to at least wipe it off once in the while. No place to put your stuff. God forbids if you put your stuff on the plant pots because the floor is wet. Bathroom towels - we got only 2 for shower, no small ones for hands / face and my one had a stain on it.
Stayed 1 night in Feb 2025

6/10 Okay

WIlhelm S

Liked: Cleanliness, amenities
Perhaps need another year to properly functioning the setting... management matter
Stayed 2 nights in Oct 2023

8/10 Good

Valchandra

Liked: Cleanliness, property conditions & facilities
Enjoyed the spacious room and roof top pool accommodations. The room did have a few items missing upon inspection. There was a tea kettle for use but no tea cups or mugs. There were large bath towels in the bathroom but no face or hand towels for use. Overall, the staff was friendly during check in but we did notice a reluctance to provide information regarding food options as the restaurants on site did not open until 6PM at the earliest.
Stayed 1 night in Mar 2024

2/10 Terrible

Lok Yin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad experience in the hotel

The website's information did not have real pictures, and upon checking in, there was a significant discrepancy. The place was unclean, and there were not enough amenities provided. Despite booking a three-bedroom room, only one air conditioning remote control was provided, along with a limited supply of tissue paper. I had requested a crib multiple times through Hotel.com, but upon arrival, the staff nonchalantly mentioned that they would arrange it. They also promised to prepare birthday decorations, but there was no follow-through, and everything seemed disorganized. The usage of the elevator was also chaotic, making it difficult to move smoothly. Overall, it was the worst experience I have had in terms of accommodation.
Stayed 4 nights in Oct 2023

4/10 Poor

Hashim

Liked: Cleanliness, amenities, property conditions & facilities
Our stay was good with stunning view of KLCC and other buidings especially at night with the lighting. However the staff mainly illa, front desk staff and Rusli, F&B Manager were rude. Ilia was dismissive and unhelpful. Despite my efforts to remain polite, her condescending tone and lack of assistance made me feel unwelcome. This kind of interaction is not what I expected from a hotel of your caliber. She was charging for bringing in my 6 year old child to breakfast. She was telling me that the hotel considers that my 6 year old child is an adult. What am I supposed to do? Leave her in the room alone. She was very disrespectful. I also had an encounter with Mr. Rusli, the Food & Beverage Manager. When I asked him a simple question about the chargers of the hotel, he was incapable of answering it to me. His dismissive attitude made me feel uncomfortable and undervalued as a guest. Calling me “Oi come here”. He treated me as if I was his dog. How was he promoted to a manager without any basic character. did not meet my expectations of respectful and courteous service. As a result, my overall experience at the hotel was negatively affected, and I am hesitant to stay at Face Style Kuala Lumpur again in the future. Pls try to enhance training for all staff members on customer service and respectful communication.
Stayed 2 nights in May 2024