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Hard Rock Hotel Cancun - All Inclusive

4.5 star property
Luxury property on the beach, with outdoor pool

Choose dates to view prices

Photo gallery for Hard Rock Hotel Cancun - All Inclusive

View from room
6 bars/lounges, 2 swim-up bars
1 bedroom, premium bedding, down duvets, free minibar
Outdoor pool, pool umbrellas, pool loungers
Yoga
VIP Access

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pet-friendly
  • Spa
  • Room service
The current price is S$586
includes taxes & fees
30 Jun - 1 Jul

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Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Family Lagoon View (Two Bedroom)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Family Lagoon View (Two Bedroom)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Separate bedroom
Down duvet
Premium bedding
  • 80 sq m
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Double Room, Lagoon View

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Double Room, Lagoon View

8.0 out of 10
Very good
(17 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Separate bedroom
Down duvet
Premium bedding
  • 40 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room, 2 Double Beds

9.0 out of 10
Wonderful
(16 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Separate bedroom
Down duvet
Premium bedding
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(7 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Separate bedroom
Down duvet
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lagoon View

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room, 1 King Bed, Lagoon View

8.8 out of 10
Excellent
(22 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Separate bedroom
Down duvet
Premium bedding
  • 40 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Ocean View King

8.0 out of 10
Very good
(16 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Separate bedroom
Down duvet
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View Double

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Ocean View Double

8.4 out of 10
Very good
(31 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Separate bedroom
Down duvet
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Diamond Ocean View

1 bedroom, premium bedding, down duvets, free minibar

Diamond Ocean View

8.8 out of 10
Excellent
(18 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Premium bedding
Blackout curtains
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Royalty Ocean View King

1 bedroom, premium bedding, down duvets, free minibar

Rock Royalty Ocean View King

8.4 out of 10
Very good
(8 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Premium bedding
Blackout curtains
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Suite Ocean view (One Bedroom)

1 bedroom, premium bedding, down duvets, free minibar

Rock Suite Ocean view (One Bedroom)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed - double
Separate bedroom
  • 59 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Rock Suite Ocean View (Two Bedroom)

1 bedroom, premium bedding, down duvets, free minibar

Rock Suite Ocean View (Two Bedroom)

Highlights

Balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Family Ocean View Double Beds - Two Bedroom

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Blackout curtains
2 bedrooms
  • 80 sq m
  • Ocean view
  • Sleeps 6
  • 4 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Family Ocean View - Two Bedroom

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Blackout curtains
2 bedrooms
  • 80 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

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About the area

Map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500

What's nearby

  • Aquaworld - 10 min walk - 0.9 km
  • Iberostar Cancun Golf Course - 3 min drive - 2.8 km
  • La Isla Shopping Mall - 4 min drive - 2.9 km
  • Cancun Interactive Aquarium - 4 min drive - 2.9 km
  • Delfines Beach - 4 min drive - 4.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬3 min walk
  • ‪Fred's House - ‬4 min walk
  • ‪JW Marriott Lobby Bar - ‬4 min walk
  • ‪Porfirio's Cancun - ‬4 min walk
  • ‪Puerto Madero - ‬4 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

Luxury all-inclusive property near Aquaworld
Located close to La Isla Shopping Mall and Iberostar Cancun Golf Course, Hard Rock Hotel Cancun - All Inclusive provides an adjacent golf course, an airport shuttle and 2 swim-up bars. With amenities such as a white sand beach and sunloungers, this property is the perfect place to soak up the sun. Indulge in a body treatment, a facial and a body wrap at The Rock Spa, the on-site spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner and pizza. Yoga classes are offered at the health club; other things to do include basketball. Stay connected with free in-room WiFi, and guests can find other amenities, such as a terrace and shopping on-site.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with a waterslide, 2 swim-up bars and sunloungers
  • Free self-parking
  • An outdoor tennis court, a round-trip airport shuttle (surcharge) and babysitting (surcharge)
  • A banquet hall, evening entertainment and a gift shop
  • Guest reviews say great things about the helpful staff
Room features
All 600 rooms include comforts, such as private indoor hot tubs and 24-hour room service, in addition to perks, such as premium bedding and laptop-compatible safes. Guest reviews highly rate the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Rainfall showers, free toiletries and hairdryers
  • LCD TVs with satellite channels
  • Balconies, LED light bulbs and daily housekeeping

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Frida
  • Pizzeto
  • Toro
  • Zen

Things to do

  • 18-hole adjacent golf course
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • 4 accessible parking spaces
  • Handrails in stairways (90 centimetre high)
  • Lift (89 centimetre wide door)
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Lifeguards
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 150 per pet, per week
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 23 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 34 per person (return)
  • Pet fee: USD 150 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club or fitness facility

Property is also known as

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All Inclusive Hard Rock Hotel Cancun
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Hotel Hard Rock Hotel Cancun - All Inclusive
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Frequently asked questions

Does Hard Rock Hotel Cancun - All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Hard Rock Hotel Cancun - All Inclusive ?

As of 29 Jun, 2025, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Cancun - All Inclusive on 30 Jun, 2025 start from S$586.02, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hard Rock Hotel Cancun - All Inclusive pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 23 kg per pet. There's a fee of USD 150 per pet, per week. Service animals are exempt from fees.

How much is parking at Hard Rock Hotel Cancun - All Inclusive ?

Self-parking is free at this property.

What time is check-in at Hard Rock Hotel Cancun - All Inclusive ?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hard Rock Hotel Cancun - All Inclusive ?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Hard Rock Hotel Cancun - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 34 per person applies.

Are there all-inclusive benefits at Hard Rock Hotel Cancun - All Inclusive ?

Yes, the property is all-inclusive. All food and drinks are included, and activities include tennis, volleyball, aerobics classes and more.

Where is Hard Rock Hotel Cancun - All Inclusive located?

Located in Zona Hotelera, this beachfront property is next to a golf course and within 2 mi (3 km) of Aquaworld, Iberostar Cancun Golf Course and La Isla Shopping Mall. Delfines Beach and El Rey Ruins are also within 3 mi (5 km).

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Hard Rock Hotel Cancun - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 548 out of 1127 reviews
Rating 8 - Good. 212 out of 1127 reviews
Rating 6 - Okay. 146 out of 1127 reviews
Rating 4 - Poor. 83 out of 1127 reviews
Rating 2 - Terrible. 138 out of 1127 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Boise

Liked: Cleanliness
Great location, great time
Stayed 4 nights in May 2025

8/10 Good

Rajinder

Liked: Cleanliness, amenities, property conditions & facilities
Nice property
Stayed 4 nights in Jun 2025

10/10 Excellent

Helder P

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service
Stayed 4 nights in May 2025

10/10 Excellent

Mykia

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Awesome resort. Only issue was the smell of the water you bathe in it smells like sewage
Stayed 5 nights in Jun 2025

10/10 Excellent

Toni

Liked: Cleanliness, amenities, property conditions & facilities
Everything all inclusive property is beautiful excellent location friendly & courtesy staff.
Stayed 2 nights in May 2025

10/10 Excellent

Karla Vargas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel !!! Just prepared to get up early and put towels on the sunbeds because people got crazy for them .
Stayed 6 nights in May 2025

10/10 Excellent

Lucía

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente!!
Stayed 4 nights in Jun 2025

10/10 Excellent

Azalea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 6 nights in May 2025

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
The staff were professional and attended our needs
Stayed 4 nights in Jun 2025

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Everybody was so friendly
Stayed 4 nights in Jun 2025

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excellent, I recommend it %100
Stayed 3 nights in Jun 2025

10/10 Excellent

Bryan

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, relaxing, fun resort, we loved our stay and will definitely come back! The beach was clean, with lots of activities. The resort had a schedule full of plans every single hour of the day for the 5 days we were there. Food was delicious and the entertainment crew ( specially Angeles, and Juan) were super sweet and engaging! Can’t wait to come back!
Stayed 4 nights in Jun 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and will be coming back
Stayed 2 nights in Apr 2025

10/10 Excellent

Sergio Adrian Guzman

Liked: Cleanliness, staff & service, amenities
The build needs a lots of maintenance!! But service was excellent! Food was excellent as well ! But I wish they had a little Mexican seafood ceviches,aguachiles,callo de acha , clams pescado zarandeado just to mention a few !
Stayed 5 nights in Jun 2025

10/10 Excellent

Carrie Elizabeth

Liked: Cleanliness, property conditions & facilities
We had a ground floor corner suite! It was absolutely amazing!
Stayed 3 nights in May 2025

8/10 Good

Balram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that the beach and pool areas are close to each other. Love the food. I do not like the long waits for room service.
Stayed 4 nights in May 2025

10/10 Excellent

Leomaris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had such a wonderful time. Everyone was so nice and gave us an amazing service.
Stayed 4 nights in Apr 2025

10/10 Excellent

Jose De Jesus Amezcua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! Has everything you need, great atmosphere, food, and staff
Stayed 2 nights in Apr 2025

2/10 Terrible

Rason Anesu

Disliked: Cleanliness, staff & service
Nothing terrible front desk staff
Stayed 3 nights in May 2025

6/10 Okay

Ida

Liked: Cleanliness, staff & service
The hotel’s public areas were super hot. We were told AC not functioning. The buffet dinning area was also hot, the food could use some variety. The buffet staff was super friendly as was Daniel the public relations person.
Stayed 3 nights in Jun 2025

10/10 Excellent

Prathna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great happening atmosphere - a bit loud, but that's the vibe we were going for!
Stayed 2 nights in May 2025

10/10 Excellent

Jason Charles

Liked: Cleanliness, staff & service, property conditions & facilities
food was great, staff super friendly and accommodating!
Stayed 5 nights in Mar 2025

10/10 Excellent

Roxana Salazar

Liked: Cleanliness, amenities, property conditions & facilities
Me gusto
Stayed 7 nights in May 2025

6/10 Okay

Antonio

Liked: Cleanliness, amenities
Great location and service. The rooms are a little bit outdated and worn. It gets loud if you stay in the third floor right above the lobby area since there is live music and a DJ every night until around 1 AM. The pool area and beach are amazing as well as the food. The only thing that I did not like is how pushy they can get to make you attend a presentation about becoming a member of their properties
Stayed 3 nights in Jun 2025

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard Rock Hotel Cancun follows with what is expected from the brand. Property is filled with memorabilia and is themed accordingly. Rooms and service is great. Bars and restaurants are plentiful however not as nice a other hotels in the area. This is definitely a more upbeat vibe and caters to that party atmosphere.
Stayed 2 nights in May 2025