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Hotel Plaza Kokai Cancún

3.0 star property
Family-friendly hotel with 2 restaurants and 24-hour front desk

Choose dates to view prices

Located close to Las Palapas Park and Puerto Cancun Marina Town Center, Hotel Plaza Kokai Cancún provides a swim-up bar, a free daily manager's reception and dry cleaning/laundry services. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner and international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar.

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Laundry
The current price is S$62
includes taxes & fees
8 Nov - 9 Nov

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Double Room

1 bedroom, premium bedding, in-room safe, individually decorated

Standard Double Room

8.6 out of 10
Excellent
(18 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Separate bedroom
Blackout curtains
Premium bedding
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Estandar King

1 bedroom, premium bedding, in-room safe, individually decorated

Estandar King

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Separate bedroom
Blackout curtains
Premium bedding
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Av Uxmal No 26, Sm 2A, Col. Centro, Cancun, QROO, 77500

What's nearby

  • Las Palapas Park - 6 min walk - 0.6 km
  • Plaza 28 - 17 min walk - 1.5 km
  • Puerto Cancun Marina Town Center - 19 min walk - 1.6 km
  • Plaza Las Americas - 5 min drive - 2.2 km
  • Ultramar Ferry Puerto Juárez - 13 min drive - 3.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive

Restaurants

  • ‪The Healthy Place - ‬5 min walk
  • ‪Taqueria Coapeñitos - ‬3 min walk
  • ‪Mi Rinconcito Colombiano - ‬4 min walk
  • ‪Zereno Cafe - ‬2 min walk
  • ‪Ty-Coz - ‬4 min walk

About this property

Hotel Plaza Kokai Cancún

Family-friendly hotel near Las Palapas Park
Located close to Puerto Cancun Marina Town Center and Plaza Las Americas, Hotel Plaza Kokai Cancún provides a swim-up bar, a free daily manager's reception and dry cleaning/laundry services. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner and international cuisine. In addition to a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, along with a swim-up bar
  • A front desk safe, tour/ticket information and luggage storage
  • Free newspapers, a lift and motorised watercraft on-site
  • A banquet hall, a 24-hour front desk and multilingual staff
Room features
All 55 individually furnished rooms feature thoughtful touches such as premium bedding and air conditioning, as well as amenities such as free WiFi and safes.
Other amenities include:
  • Showers, free toiletries and hairdryers
  • 28-cm TVs with digital channels
  • Daily housekeeping and phones

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includes taxes & fees
12 Nov - 13 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Street parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A swim-up bar
  • Free daily manager's reception

Restaurants on site

  • El meson espanol
  • La Tasca

Things to do

  • Children's pool
  • Outdoor pool
  • Personal motorised watercraft

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 28-cm TV with digital channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Pool access available from 8:00 AM to 9:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Hotel Plaza Kokai
Hotel Plaza Kokai Cancún
Hotel Plaza Kokai Cancún Cancun
Plaza Kokai Cancún
Plaza Kokai Cancún Cancun
Plaza Kokai Hotel
Hotel Plaza Kokai Cancún Hotel
Hotel Plaza Kokai Cancún Cancun
Hotel Plaza Kokai Cancún Hotel Cancun

Frequently asked questions

Does Hotel Plaza Kokai Cancún have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM to 9:00 PM.

How much does it cost to stay at Hotel Plaza Kokai Cancún?

As of 7 Nov, 2025, prices found for a 1-night stay for 2 adults at Hotel Plaza Kokai Cancún on 8 Nov, 2025 start from S$62.44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Plaza Kokai Cancún pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Plaza Kokai Cancún?

There is free parking nearby.

What time is check-in at Hotel Plaza Kokai Cancún?

Check-in start time: 3 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Plaza Kokai Cancún?

Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability).

Where is Hotel Plaza Kokai Cancún located?

This family-friendly Cancun hotel is located near the airport, within 1 mi (2 km) of Las Palapas Park and Puerto Cancun Marina Town Center. Plaza Las Americas and La Isla Shopping Mall are also within 9 mi (15 km).

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Reviews

Hotel Plaza Kokai Cancún Reviews

7.6

Good

7.8

Cleanliness

7.2

Location

7.6

Staff & service

8.0

Eco-friendliness

7.2

Property conditions & facilities
Rating 10 - Excellent. 233 out of 701 reviews
Rating 8 - Good. 213 out of 701 reviews
Rating 6 - Okay. 136 out of 701 reviews
Rating 4 - Poor. 56 out of 701 reviews
Rating 2 - Terrible. 63 out of 701 reviews

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Hotel worked well for our time in Cancun. Had everything we needed, was clean and staff friendly. Pool was a bit dreary!
Stayed 8 nights in Jun 2025

10/10 Excellent

Yordanys

Liked: Cleanliness
Good price! Room was clean! It was a basic accomodation but it was good for the price I paid.
Stayed 3 nights in Jun 2025

8/10 Good

Solana

Liked: Cleanliness, staff & service, amenities
The location is perfect for people who want to walk and use the bus and public transportation. The hotel has restaurants and a pool. The room looked old and dark but for the price it was a good stay!
Stayed 6 nights in Jan 2025

10/10 Excellent

JUAN

Liked: Amenities, property conditions & facilities
Excelente
Stayed 1 night in Apr 2025

10/10 Excellent

Timothy

Great location in central, great valur
Stayed 2 nights in Aug 2024

8/10 Good

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a very convenient area, near to ADO, walking distance to Parque de Las Palapas and local bus transportation. Third time staying at hotel Plaza Kokai Cancun
Stayed 2 nights in Nov 2024

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming and cute hotel

Situated in Cancun centre. It is exactly according to the descriptions. Easy access to the main shopping centres, minutes walk to the terminal, etc...
Stayed 5 nights in Jan 2025

8/10 Good

Jimmy C

Liked: Cleanliness, staff & service
Kind of old hotel but still good accomodation,staff are freindly nice and clean.
Stayed 3 nights in Feb 2023

8/10 Good

Yujung

Liked: Staff & service, amenities
Excellent
Stayed 1 night in Sep 2023

10/10 Excellent

Brenda Y

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good
Stayed 4 nights in Jul 2024

8/10 Good

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities
Confort correct
Stayed 2 nights in Jan 2023

8/10 Good

JAMI DWAINE

Liked: Cleanliness, staff & service, property conditions & facilities
After a couple of false starts got a nice room. Conscientious staff and housekeeping. Good front desk service. Restaurant on premises will deliver to room. Laundry service. Daily room clean up. Very friendly and professional people.

8/10 Good

Kira T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient choice for the ADO bus station

My husband, our 8-month-old baby, and I stayed here for one night during our travels. We arrived late in the evening and left early the next morning, so our experience was brief but sufficient for our needs. The staff were polite and efficient, making check-in straightforward despite our late arrival. The hotel was clean, and the room provided everything we needed for a short stay. While nothing stood out as exceptional, it was perfectly adequate and met our expectations. The location is very central, just a few minutes’ walk from the ADO bus terminal, which was the main reason we chose this hotel. This convenience made it easy to catch an early bus the next morning. Overall, this hotel is a practical choice if you're looking for a clean and convenient place to stay for a short time in Cancun.
Stayed 1 night in Dec 2024

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, amenities
Bad
Stayed 1 night in Dec 2024

4/10 Poor

Rigoberto

Disliked: Staff & service, amenities, property conditions & facilities
Very noise 7 am don’t can sleep because very noisy I am not happy
Stayed 3 nights in Jun 2024

8/10 Good

Ashley

Liked: Staff & service, amenities
The location of this hotel is perfect and easy to find. Everything is walking distance and was able to get Uber to pick us up and drop off perfectly fine. Only thing I did not like was that they only gave us 2 towels per day (would have to keep going to the front desk to ask for more). Also the lighting is not the best in the bathroom (girls doing their makeup). And lastly, I loved how they could clean/organize the room daily but it seemed as if they didn’t change the sheets nor clean the beds good, as to all the sand would still be there. Other then that, everything else was good. Would recommend staying here again if cleaning got better.
Stayed 7 nights in Aug 2024

2/10 Terrible

Heather

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Beware! I booked the king room which was shown to have ample space with a small sitting area and a large jetted tub. After making me wait for 3 hours to check in (I realize I was early so I understand this is more my fault than theirs, but most hotels at least try to get you into a room) they gave me my key, remotes for the tv and the a.c. And a piece of paper that said that they didn’t turn on the hot water until after 7pm, they sent me to a basic room with none of the amenities shown. I went back downstairs to try and fix the situation, only to be met with an employee who explained that the pictures on Expedia are wrong and they would not move me to the room pictured or provide a refund. I just called a taxi and had them take me to a better hotel. Tl;dr you don’t get what you pay for, the area is a little sketch, they don’t let you have hot water until after 7, the employees dgaf. Go elsewhere, trust me.
Stayed 1 night in Feb 2025

4/10 Poor

nadege

Disliked: Cleanliness, staff & service, property conditions & facilities
un hôtel type motel c’était pas ouf
Stayed 1 night in Sep 2025

10/10 Excellent

FERNANDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conodo
Stayed 1 night in Oct 2025

10/10 Excellent

Osvaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Económico y bien cuidado.
Stayed 8 nights in Sep 2025

10/10 Excellent

Manolo

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Todo excelente, la propiedad es muy vieja pero muy bien cuidada y en excelente estado, limpio, organizado, tranquilo, ningún detalle aun con lo antiguo. Solo no nos gustó que no hay almohadas extra así que no dormimos nada bien por ese detalle, y ya que requeríamos descansar bien eso es suficiente para que no regresemos.
Stayed 1 night in Sep 2025

10/10 Excellent

Geovanni

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena noche solo como comentario la sábana estaba poco manchada
Stayed 1 night in Aug 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel that I return to when I need to stay in central cancun. Always clean, good value and good service in both the hotel and the restaurant
Stayed 4 nights in Jul 2025

10/10 Excellent

WENDY

Liked: Cleanliness, staff & service, property conditions & facilities
Solo nos quedamos una noche muy poco tiempo, pero
Stayed 1 night in Jul 2025

10/10 Excellent

Mauro

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente
Stayed 3 nights in Jul 2025