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ibis Cancun Centro

3.0 star property
Hotel with a restaurant, 6-minute walk to Plaza Las Americas

Choose dates to view prices

Experience the vibrant energy of Downtown Cancun at ibis Cancun Centro, where a shopping mall on site, dry cleaning services, and a bar await. Connect to in-room WiFi and enjoy lunch or dinner at the on-site restaurant while appreciating the helpful staff and proximity to Plaza Las Americas.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • Housekeeping
The current price is S$98
includes taxes & fees
21 Nov - 22 Nov

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Double Room, 1 Double Bed

Desk, blackout curtains, soundproofing, free WiFi

Double Room, 1 Double Bed

7.8 out of 10
Good
(114 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Plasma TV
Blackout curtains
Private bathroom
Hairdryer
Eco-friendly toiletries
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed, Lagoon View

Desk, blackout curtains, soundproofing, free WiFi

Double Room, 1 Double Bed, Lagoon View

8.0 out of 10
Very good
(16 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Plasma TV
Blackout curtains
Private bathroom
Hairdryer
Eco-friendly toiletries
  • Lagoon view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 2 Single Beds

Desk, blackout curtains, soundproofing, free WiFi

Double Room, 2 Single Beds

7.2 out of 10
Good
(36 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Plasma TV
Blackout curtains
Private bathroom
Hairdryer
Eco-friendly toiletries
  • Lagoon view
  • Sleeps 4
  • 2 Twin Beds

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About the area

Map
Av Tulum Y Nichupte, Supermanzana 11 M2 L3, Cancun, QROO, 77504

What's nearby

  • Plaza Las Americas - 3 min walk - 0.3 km
  • Dubai Palace Casino - 3 min walk - 0.3 km
  • Plaza 28 - 6 min drive - 2.1 km
  • Las Palapas Park - 6 min drive - 2.5 km
  • Puerto Cancun Marina Town Center - 10 min drive - 3.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 15 min drive

Restaurants

  • ‪Starbucks - ‬8 min walk
  • ‪La Troje - ‬5 min walk
  • ‪Beduino Coffe - ‬3 min walk
  • ‪Flor De Lis - ‬4 min walk
  • ‪Subway - ‬4 min walk

About this property

ibis Cancun Centro

Hotel near Plaza Las Americas
A shopping centre on-site, dry cleaning/laundry services and a bar are just a few of the amenities provided at ibis Cancun Centro. The on-site restaurant offers lunch and dinner. In addition to a business centre, guests can connect to free in-room WiFi.
Other perks include:
  • Buffet breakfast (surcharge), valet parking (surcharge) and multilingual staff
  • A TV in reception, a computer station and a lift
  • Luggage storage, smoke-free property and tour/ticket information
  • Guest reviews give top marks for the helpful staff and proximity to shopping
Room features
All 190 rooms offer comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and sound-insulated walls.
More amenities include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 22-inch plasma TVs with satellite channels
  • Daily housekeeping, desks and phones

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (MXN 120 per stay)
  • Covered valet parking on site (MXN 120 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MXN 279 for adults and MXN 140 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Renez-vous

Things to do

  • Shopping centre
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Lift (180 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (60 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch plasma TV with satellite channels

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 350, per pet, per night, plus a deposit of MXN 1000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
13 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MXN 279 for adults and from MXN 140 for children
  • Covered self-parking fee: MXN 120 per stay
  • Valet parking fee: MXN 120 per stay
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 350 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a security system

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun Centro
Centro Cancun
Ibis Cancun Centro
Ibis Centro Hotel Cancun
ibis Cancun Centro Hotel
Ibis Cancun Centro Hotel Cancun
ibis Cancun Centro Hotel
ibis Cancun Centro Cancun
ibis Cancun Centro Hotel Cancun

Frequently asked questions

Is ibis Cancun Centro pet-friendly?

Yes, cats and dogs are allowed at this property. There's a deposit of MXN 1000 per stay and a fee of MXN 350 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at ibis Cancun Centro?

As of 10 Nov, 2025, prices found for a 1-night stay for 2 adults at ibis Cancun Centro on 21 Nov, 2025 start from S$97.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at ibis Cancun Centro?

Self-parking is available for MXN 120 per stay. Valet parking is available for MXN 120 per stay.

What time is check-in at ibis Cancun Centro?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at ibis Cancun Centro?

Checkout is at noon.

Where is ibis Cancun Centro located?

Located in Downtown Cancun, this hotel is within a 10-minute walk of Royal Yak Casino and Sports Book and Plaza Las Americas. Amerimed Hospital and Dubai Palace Casino are also within 10 minutes.

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ibis Cancun Centro Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 658 out of 1300 reviews
Rating 8 - Good. 342 out of 1300 reviews
Rating 6 - Okay. 140 out of 1300 reviews
Rating 4 - Poor. 74 out of 1300 reviews
Rating 2 - Terrible. 86 out of 1300 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

JORGE

Liked: Cleanliness, staff & service
Very near to the largest Mall in Cancun, and great staff! With PARKING!
Stayed 4 nights in Sep 2025

10/10 Excellent

ROGELIO

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 3 nights in Sep 2025

10/10 Excellent

Yadira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean building
Stayed 2 nights in Sep 2025

10/10 Excellent

Oluwapelumi

Liked: Cleanliness, staff & service, property conditions & facilities
It was a relaxing stay at the ibis
Stayed 1 night in Jan 2025

8/10 Good

Mhd louay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a nice hotel but very far away from the city or the beach it's somehow near to the airport, so you should have a car , the service is good 😊
Stayed 1 night in May 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
This is a basic hotel in terms of the rooms, but the staff are truly excellent and there is a good breakfast available in the restaurant. Also there is a mini Walmart next door which is useful.
Stayed 2 nights in Feb 2025

8/10 Good

Katarzyna

Liked: Cleanliness, staff & service
Ac did not work. Cable not working
Stayed 3 nights in Oct 2025

2/10 Terrible

Janette

Disliked: Cleanliness, amenities, property conditions & facilities
Horrible and to small it should be a capsule hotel
Stayed 1 night in Jun 2025

10/10 Excellent

Estelle L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay here in Cancun!

Wonderful personnel who were welcoming and helpful! Healthy breakfast, also!
Stayed 4 nights in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2025

10/10 Excellent

Miroslava

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente 😃
Stayed 1 night in Feb 2025

2/10 Terrible

Janette

Disliked: Cleanliness, amenities, property conditions & facilities
Horrible for more than 1 person is a small cave not a good place unless you are by yourself no table or chair barely a bed and shelf no space not even for luggage
Stayed 1 night in Jun 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are extremely clean and the staff is absolutely amazing. They have a really amazing breakfast buffet. They have a nice bar and restaurant. You are in walking distance to the mall and numerous restaurants. I am actually heading back to Cancun and booked this hotel again. You won’t be disappointed and if you love coffee, they have the best coffee!!
Stayed 4 nights in Jan 2025

8/10 Good

Armando

Liked: Cleanliness, property conditions & facilities
Business hotel just for few days. No amenities at all.
Stayed 4 nights in Apr 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service
Is a good option for an economic price if you are just doing business.
Stayed 13 nights in Jan 2025

8/10 Good

Marin

Liked: Cleanliness, staff & service
The hotel is in a safe central area, with easy access to the airport. The room was very clean but had a musty odor. Room with two double beds was small but sufficient for a one-night stay prior to flying out. Easy check-in and out. Small Wal-mart attached to the hotel at ground level was very convenient.
Stayed 1 night in Jan 2025

6/10 Okay

Vaishakh

Liked: Cleanliness, staff & service
👍
Stayed 3 nights in Mar 2025

10/10 Excellent

tricia

Liked: Staff & service, amenities, property conditions & facilities
Omar the manger was so helpful and kind . Thank you Omar and the morning staff .
Stayed 1 night in Jan 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service
It’s centrically located in centro Cancun. There’s a Walmart next door which’s very convenient. Rooms are clean and recently renovated. There’s no fridge in the room and for me was a little inconvenient since I had no way to store my insulin injections. There’s no iron in the room either. Other than that the staff was very professional and attentive.
Stayed 2 nights in May 2025

10/10 Excellent

Jayson T.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing
Stayed 2 nights in Jan 2025

8/10 Good

Kalanidhi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is smaller, however, it is neat and the cleaning team does a good job daily. There are 3 elevators, so no delay in getting down or going up. One of the inconveniences for me is that Uber Eats drivers can't walk up to the room. They wait outside the hotel and we must go down every time. The entry point of the hotel is pretty tricky and confusing at times. Walmart is next to the hotel in the same property.
Stayed 4 nights in Jan 2025

2/10 Terrible

Kenneth

Disliked: Staff & service, amenities
Terrible communication and service. Our toilet stopped working at night, and despite reporting it immediately, we were left waiting until 11 AM the next day for a solution. After all those hours, they finally decided to give us a new room—something they should have done from the beginning. To make matters worse, we were charged for a late checkout even though the night manager had given us approval to stay until 12 PM. Completely unacceptable experience
Stayed 2 nights in Mar 2025

10/10 Excellent

esteban carlos gonzalez

Muy buenos
Stayed 1 night in Oct 2025

10/10 Excellent

esteban carlos gonzalez

Liked: Amenities
Todo bien gracias
Stayed 1 night in Oct 2025

8/10 Good

Moraima

Liked: Cleanliness, staff & service
No puedo opinar mucho porque llegamos 11pm y salimos a las 6.30 am Bien ubicado, ideal para una noche con servicios cerca . El aire acondicionado muy ruidoso . A pesar de haber llegado al Chek in solo para dejar las cosas, me dijeron que no habían recibido todavía la reserva de expedia (la hice 2 días antes)
Stayed 1 night in Oct 2025