Occidental, Cancun hotels

"Family friendly"

"Solo travelled to Mexico Cancun. Had the most lovely and relaxing vacation staying at hotel Riu Kukulkán. Everything was well organized from flight to airport transfer to the resort and vice versa when my stay ended. Food was great especially their buffet. There was always a table available for you to be seated no matter how late you came down. Felt safe and would absolutely stay at this resort again."

"Although the hotel and staff were great. The food was not. It lacked variety compared to other hotels in the area. The buffet had the exact same food everyday for lunch and dinner. We stayed 4 night and only received 2 dinners at the specialty restaurants. Although the Mexican dinner was the best the Italian restaurant was the worst. We’ve been to Cancun many times and have stayed in a range of hotels in the area and this is the first hotel that disappoints us with the food and menu. As frequent travels and with kids the quality of the food is huge things for us. Overall, the hotel itself was great but they have room for improvement with their menus."

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"Went for 4 night with my family and got the all inclusive and it was great. Rooms were clean property as well. The staff was amazing as well. Food was good as well. I would definitely go back."

"This is a very clean property, good food options and great staff! The theme nights are really fun and it is a great vibe! We’ve been several times and will continue to return!!"

"The staff are wonderful, the resort is very clean, food at the restaurants is particularly good, and there are lots of things for the kids to do. This would have been 5 stars except we really disliked being sold-to during our vacation. They offered us a room upgrade if we agreed to a 90 minute presentation. This turned into a nearly 3 hour sales pitch for Palace Membership where they tried to get us to buy a $55,000 time share. Also, the resort credits are nearly worthless; there are strict limits on what you can use them for and how much you can use on any given stay. They even tried to sell us a $300 “coupon” for our next stay at checkout. It’s a shame that the company’s policies are so scammy because the actual staff (even the sales people) are quite lovely. "

"Very clean rooms, friendly staff and personally I enjoy that they sell tours right there at the hotel and flexible in their tour prices."

"Just back from the most incredible week at Secrets The Vine Cancun, Mexico and I honestly can’t recommend it enough. From the moment we arrived, everything felt effortless and luxurious. The food was exceptional across every restaurant – such variety and consistently high quality. The staff truly made the experience though – warm, attentive, and always going above and beyond to make our stay special. The entertainment was fantastic, with something happening every evening that kept the atmosphere lively but still relaxed. During the day, the pool scene was perfect – great energy without ever feeling overcrowded, and the service there was spot on. Having direct access to both the stunning beach and beautiful pools made it so easy to switch between total relaxation and a bit of fun. An unforgettable trip from start to finish – already dreaming of going back!"