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Reviews of Serenity by the Sea Beach Resort

2.5 out of 5
Serenity by the Sea Beach Resort
443/D2 Wadi, Candolim, Goa

Reviews

7.4

Good

Rating 10 - Excellent. 3 out of 14 reviews" "
Rating 8 - Good. 7 out of 14 reviews" "
Rating 6 - Okay. 0 out of 14 reviews" "
Rating 4 - Poor. 4 out of 14 reviews" "
Rating 2 - Terrible. 0 out of 14 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

pam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Plenty better places to stay
It started off being given 2 single beds when we had specifically booked a double bedded room. The bed was very hard, but moreover it creaked so very badly with the slightest movement I never got a full nights sleep all the time we were there. Sheets were stained, bedding had holes in it. Tv was hanging off the wall and not connected. Great pool area and sun beds, the rooms downstairs did look better than the one we had upstairs. The lady who worked on reception was beautiful and always had a smile for you. But the old guy is rude, and never seems to move from the chair by reception just on his phone all the time with the fan pointing directly on him. He was extremely rude to my friend who came to visit. Not allowing us to sit in reception or by the pool, instead ushering us to the closed restaurant at the front. The road at the front of our balcony was extremely noisy and often heard people throwing up on their way home. In fact we cut our losses and left several days early. Never done this in India before.
Stayed 15 nights in Dec 2023
Response from Clitta on 12 Jan,2024
Hello ShirleyThank you for taking the time to share your feedback with us.We apologize for any inconvenience inadvertently caused to you and are truly sorry for the mix up with the bed type and any discomfort caused to you.We appreciate your kind words about our pool area and are addressing the issues you mentioned regarding any negative interaction with our staff. We wish you all the best.

10/10 Excellent

Niru

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Serenity for 2 weeks. Very helpful and courteous staff specially the manager. Great location for the beach and nearby to lots of restaurants and evening entertainment.
Stayed 14 nights in Dec 2023
Response from Clitta on 31 Dec,2023
Hello Niru N AbhaiThank you so much for taking the time to share your positive experience with us. We are thrilled to hear that your overall stay with us was a fantastic one. It was lovely that our location near the beach and various dining options added to your overall experience. We sincerely hope to welcome you back for another wonderful stay at our Resort.

8/10 Good

Ankit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
include breakfast as well
Stayed 3 nights in Oct 2023
Response from Team Serenity on 12 Oct,2023
Hello AnkitDelighted to know you had a great stay with us. And yes we will consider about the breakfast option .

4/10 Poor

Ashish

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Property scores 0 on aminities. TV cable connection does not work.. It's a basic necessity. Female staff was very rude.. Told us to vacate room immediately.. When v wer in talks of extension.. Our child was in well.. She knew about it.. Yet she told us to vacate immediately.. After staying at property for 6 days.. Without giving option. She even told us.. She doesn't care if v submit a negative review for her rude behaviour.
Response from Clitta on 26 Jan,2023
Above guests were trying their level best to get a free late check out and got offended when told they had to leave. Had to request them several times to check out but to the above, rules do not matter as they were already 2 hours late and we do have a cctv recording of them checking out at 1pm instead of 11 am. This is unacceptable behavior and they choose not to mention this fact. Which parent would not immediately choose to pay for a late checkout knowing that their son was not well? And they call our staff 'rude' for allowing them a free 2 hours late check out?Amenities in our Resort include generator backup, free wifi, taxi services, laundry services, rooms have air conditioning, fridge, television n pool facing balconies. And they say the TV was not working...if so they could have informed the Reception which they did not.

8/10 Good

Anne

Stayed 15 nights in Nov 2019

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, clean hotel. Room was clean and bright Friendly and helpful staff. Good breakfast Couldn’t ask for more
Stayed 1 night in Nov 2019

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 18 nights in Apr 2019

8/10 Good

David

Liked: Staff & service, property conditions & facilities, room comfort
Great Stay
Nice little apartment complex close to the main shops, bars, restaurants and the beach. The bathroom was recently refurbished and was very good. Breakfast was served at the adjacent restaurant Karlton's Horizon Grill. Basic breakfast with a choice of eggs, toast, cereal, tea. coffee etc Didn't use the pool area but it looked nice. The only downside was that the bed linen and towels had seen better days but I certainly wouldn't let such a trivial thing put me off staying again. WIFI is free and you receive 2 x bottles of water a day
Stayed 12 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 13 nights in Feb 2019

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have stayed at Serenity for a few years now and it just gets better, so safe and comfortable, can recommend it to anyone
Stayed 22 nights in Jan 2019
Response from TeamSerenity on 11 Feb,2019
Thanks so much for your wonderful feedback Barbara, it is always a pleasure to host you and Heidi.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Low price accommodation but all staff are very keen to help you . Breakfast included in the cost was excellent .
Stayed 7 nights in Nov 2018
Response from serenitygoa on 22 Nov,2018
Thanks for your review!

4/10 Poor

Verified traveller

Stayed 3 nights in Nov 2018
Response from serenitygoa on 22 Nov,2018
Sorry we didn't meet your expectations.

4/10 Poor

Aivar

Disliked: Cleanliness, room comfort
Do not recommend
Very noisy, right off the street, you can't sleep at night The breakfast was very boring and one-sided, with no fruit or salad
Stayed 3 nights in Feb 2020