Desk, iron/ironing board, free WiFi, bed sheets
Check availability

Reviews of Austins Self Service Guest House

3 out of 5
Austins Self Service Guest House
11 Coldstream Terrace, City Centre, Cardiff, Wales

Reviews

8.6

Excellent

Rating 10 - Excellent. 113 out of 280 reviews" "
Rating 8 - Good. 124 out of 280 reviews" "
Rating 6 - Okay. 35 out of 280 reviews" "
Rating 4 - Poor. 6 out of 280 reviews" "
Rating 2 - Terrible. 2 out of 280 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Reshma

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024

6/10 Okay

Joshua

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central, cost effective!
It's very reasonably priced and in a perfect central location. Central enough to walk around but not on the main street, so a quiet night sleep is guaranteed! Only downside is the slightly off smell of the carpets/exterior (a couple of plug in air freshners would make a huge difference!) will happily stay again!
Stayed 2 nights in Dec 2023

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay perfect for our needs,will definitely book again.
Stayed 3 nights in Nov 2023

10/10 Excellent

Lucy

Liked: Property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveller

Liked: Staff & service
A cheap night’s stay, nothing more
Pros: good location, close to the station and easy to get to. Very clear check in instructions. Cheap price and decent cleanliness. Comes with tea making facilities. There’s heating in the room. Cons: small room, none of the sockets in my room worked (so couldn’t make tea even though a kettle was provided). Bad soundproofing - could hear upstairs watching something till well past midnight!
Stayed 1 night in Nov 2023

4/10 Poor

Phillip

Stayed 1 night in Oct 2023

6/10 Okay

Martin

Liked: Staff & service, amenities
Room was as expected and bed comfortable but the window leaked onto the bed and the shower was mouldy.
Stayed 3 nights in Oct 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small, but it’s good for a single traveler.
Stayed 2 nights in Oct 2023

8/10 Good

Mazhar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money
Stayed 3 nights in Sep 2023

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2023

4/10 Poor

Barbara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Sara

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Not a good stay throughout
Unfortunately, I couldn’t get through to the hotel at all after 5pm on the day prior and the day of my arrival. Both days the message said that they’re closed until tomorrow! I was arriving late evening after working a long shift and finishing at 11:30pm hoping to have an easy, worry free check in, however I needed some help as I couldn’t find any of my access codes and key codes to access my room, but to no avail from the hotel as there’s nobody to check you in it’s all self service! Eventually after an hour hotels.com managed to help me check in. When I did arrive my tv was not working, no signal at all no matter what I tried and had no tv the whole time I was there as there was nobody to contact to get assistance! Incredibly noisy with people entering at all hours through the loud and heavy doors with the constant sound of people inputting their key codes beeping throughout the night. I was on the bottom floor and couldn’t sleep a wink Clean rooms and bathroom, but unfortunately, I did not enjoy my stay as I was exhausted from lack of sleep, couldn’t not get in contact with anybody for help from the hotel at all and I had no tv :(
Stayed 1 night in Sep 2023

10/10 Excellent

Simon

Stayed 1 night in Aug 2023

8/10 Good

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very handy location & good facilities for a few days stay. Easy check in & room codes. Really comfy soft beds & good amount of space considering the reasonable price. The only negative was no parking (residential permit area), but theres plenty of parking within a short walking distance so recommend a bit of research before arrival. Restrictions on roadside parking are in force 8am - 10pm (accurate as of July 2023).
Stayed 4 nights in Jun 2023

2/10 Terrible

Ahmed

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

4/10 Poor

Amy

Stayed 1 night in Jun 2023

8/10 Good

Mr john

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and we would stay there again hello
Stayed 4 nights in Jun 2023
Response from Gilberto Pascoal on 23 Jun,2023
Good Morning Mr. John, We are glad that you enjoyed your stay with us and we will be awaiting to welcome you again.Thank you for choosing us.

8/10 Good

Rory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As described on the website.
As described on the website. No problems!
Stayed 2 nights in May 2023

8/10 Good

Carmel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

6/10 Okay

Paula

Liked: Cleanliness, staff & service
Convenient, Clean and comfortable. Close to ammenities. Thanks
Stayed 1 night in May 2023

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Apr 2023

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo visit to Cardiff
Check in was seamless (and fast) and so too was checkout. Room was clean, towels and toiletries including soap were provided. Town center, Bute Park and Cardiff Castle are just a short walk away and the view from thw front door is of principality stadium and a river. A very good stay overall.
Stayed 2 nights in Apr 2023

10/10 Excellent

Julia

Stayed 1 night in Apr 2023

8/10 Good

Gabriella

Travelled with group
Liked: Staff & service, room comfort
Cheap and somewhat cheerful
Overall easy to access. Room was clean and tidy, beeding and towels were lovely, no soap was provided. We were told there was available street parking but it was resident permit holders only. We were staying in the top floor apartment. Upon opening the door it smelt like drains/sewers which seemed to coming from the shower. The kitchenette also smelt like curry - as if someone has just left. Overall - for a cheapish night it did the job and we all slept very well
Stayed 1 night in Mar 2023

8/10 Good

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

6/10 Okay

terry

Business traveller
Disliked: Staff & service
No entry code email
Great central location, excellent value but check in code number and room number not received. Standing outside phoning the helpline to find out information is not great.
Stayed 1 night in Mar 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
Thin walls, basic accommodation
You get what you pay for. Paper thin walls so I could hear convos in every surrounding room. Music and noise from apartments sharing a wall. Don’t expect a good night sleep here. The check out is also too early. Nice they had a sink in the room as well as a heater for cold nights. Very basic self service accommodations. Unfortunately they can’t change the thin walls and cheap construction but I wanted to share so others know - as I look for reviews about sleep prospects by others.
Stayed 1 night in Feb 2023

10/10 Excellent

Juliette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Excellent place. The family room was spacious and clean. Within walking distance to shops, castle and principlalut stadium Would stay there again.
Stayed 2 nights in Jan 2023

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, thank you
Stayed 5 nights in Dec 2022
Response from Claudio on 18 Dec,2022
Hi Ian,Thank you so much for taking the time to review us after your stay, we are so pleased you had a nice stay and we hope to welcome you back again in the future.Kind regards,Claudio Lowe Guest relations coordinator

6/10 Okay

wai yee

Liked: Staff & service
The house was old with some damage. At 42 pounds per night, i have no complaints. It was very close to the castle and other things. Convenient and staff were professional and was welcoming when we left our luggages. Thanks
Stayed 1 night in Dec 2022
Response from Claudio on 18 Dec,2022
Good afternoon Wai Yee,Thank you so much for taking the time to review us after your stay. We are so pleased that you enjoyed the location and the staff were helpful. We apologise for the damage you are referring too and will definitely have a look in to this further. We hope to welcome you back again one day. Kind regards,Claudio LoweGuest relations coordinator

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay
Not bad for its price
Stayed 1 night in Dec 2022

8/10 Good

Billie-Jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Comfy bed and an over all positive stay here. The tiles in the bathroom were cracked upon arrival and would move underfoot and had sharp edges in some places. The room was warm and accommodating though
Stayed 1 night in Dec 2022

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Austins accommodation
Clean room good towel service eay checkin check out system Good location for city centre
Stayed 5 nights in Oct 2022

8/10 Good

Gary

Stayed 1 night in Oct 2022

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Very convenient place to stay with good facility’s
Stayed 2 nights in Oct 2022

10/10 Excellent

CATHERINE

Stayed 2 nights in Oct 2022

6/10 Okay

Amar

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Very hard to sleep as the bed kept on squeaking loudly at every little move. Rest was ok
Stayed 4 nights in Jul 2022
Response from Saskia. Guest Relations Coordinator on 2 Aug,2022
Hello Amar, Thank you for taking the time to leave us a review. I am sorry the bed caused a disturbance for you during your stay, I will ensure our Maintenance Manager attends to this issue ASAP. As we aim for a comfortable nights stay to all guests. Kind Regards, Saskia Davies Guest Relations Coordinator

10/10 Excellent

Peter

Stayed 1 night in Jul 2022
Response from Luke on 8 Sept,2022
Hi Peter!Thank you so much for taking the time to leave a review! Im happy everything was great with your stay and hopefully we will see you again in the near future!Many thanksGuest Relations Coordinator

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely guest house very clean and comfortable, and great price
Stayed 1 night in Jul 2022
Response from Ben Braddick | Guest Relations Coordinator on 23 Jul,2022
Hello Kim, Thank you for taking the time to leave us an amazing review. We are so pleased that you had such an enjoyable time with us. Thank you again, and we hope to be able to welcome you back in the future.

10/10 Excellent

Kelly

Stayed 1 night in Jul 2022
Response from Ben Braddick | Guest Relations Coordinator on 14 Jul,2022
Hello Kelly, Thank you for taking the time to leave us a glowing review. We are very pleased that your experience was a positive one. Thank you, and we hope to be able to welcome you back in the future.

10/10 Excellent

Mai

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2022

8/10 Good

Patrick

Stayed 6 nights in Jun 2022
Response from Ben Braddick | Guest Relations Coordinator on 2 Jul,2022
Hello Patrick, Thank you for taking the time to leave us a great review. We are pleased that you enjoyed your stay with us and we hope to be able to welcome you back on your next visit to Cardiff. Thank you, and have a great day.

10/10 Excellent

mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to centre quiet
Stayed 1 night in Jun 2022
Response from Ben Braddick | Guest Relations Coordinator on 29 Jun,2022
Hello Mark, Thank you for taking the time to leave us a great review. We are pleased to hear that you found our location to fit your needs and that your nights were undisturbed. Thank you, and we hope to be able to welcome you back in the future.

8/10 Good

mandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Richard

Stayed 3 nights in May 2022
Response from Ben Braddick | Guest Relations Coordinator on 10 May,2022
Hello Richard, Thank you for taking the time to leave us an amazing review. We are very pleased that you had an enjoyable experience with us, and we hope to be able to welcome you back on a future visit to Cardiff. Thank you.