GHL Hotels, Caribbean Islands hotels

"Excelent"

"Had great time Family of 4 with 2 kids Amazing place to spend time "

"Well maintained, clean, and very helpful and welcoming staff. Food was very expensive but high quality. $60 USD for a Starbucks breakfast for two, just to put into perspective… Overall had a great time and will definitely be returning. "

"Some staff were friendly, waitstaff however were very rude. They’d come to the table and just stand there and glare and take out their pad and pen. Acred annoyed whenever we asked for anything. The resort needs extensive renovations. Marble tiles fell off front of swim up bar and they were just left as open gaps with spray foam. Pool water was cloudy. Toilet seats where actually missing in public bathroom off front of resort entrance our entire stay. Other public restrooms the majority of doors wouldn’t close because they were so rickety and leaning. Food was awful. All desserts except maybe a cake were just different colored and shaped jello. Rooms were run down with mold, squashed bugs on walls, peeling paint, old toilet seats. Drinks were not strong at all, tasted watered down. Weren’t anywhere near enough loungers for number of guests and they allowed people to put towels down all day to save chairs. Same on the beach. Beach was covered in seaweed and it was floating in the water. Resort right down from it somehow managed to completely clean up seaweed. Dance show in theatre was ridiculous! 4 amateur dancers doing quick changes. Costumes old and ripped. Large screen on stage had huge pixelated break in it during every show. Read prior reviews mentioning this so it’s been broken for a long time. Mid stay the buffet room flooded or something and we all had to go to Mexican buffet for breakfast. Coffee shop was good. Francisco Jimenez bartender was great. "

"We had a perfect view of the water slides, it was so fun watching everyone going down the slides. Beach was a short walk away, we had such a great time. "

"Pros- Room was clean. Ocean view side was amazing. Some restaurants options around. Cons- Parking is about 10-15 min walking over cobble stones and some stairs. The staff person when i checked in was not helpful. Will not give you an option to check in a few minutes later and then make you wait 15 because everyone is checking in at the same time and they only have one person in front. There’s no one answering the phone for help once you are in your room so you actually have to go to the counter. And no one answers the phone provided by on expedia website or google. "

"Love the ocean view rooms. The rooms are a great size. I just wish they were a little bit more clean and up kept. Outlet covers were hanging off, there was no remote in our room and the shower/toilet area could have been cleaned a bit more. Overall, our stay was good."

"The staff were all very friendly and helpful. The food was also exceptional for being an all-inclusive. It is on more of a canal so you are not on a beach but there is a small "beach" area. Easy walking distance to Atlantis and they had a shuttle to cabbage Beach which was nice"

"I had a great time. Everything was great"