Desk, soundproofing, iron/ironing board, free WiFi
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Reviews of New Park Hotel

3.5 out of 5
New Park Hotel
100 LAMMAS STREET, Carmarthen, Wales

Reviews

8.6

Excellent

Rating 10 - Excellent. 24 out of 48 reviews" "
Rating 8 - Good. 18 out of 48 reviews" "
Rating 6 - Okay. 1 out of 48 reviews" "
Rating 4 - Poor. 3 out of 48 reviews" "
Rating 2 - Terrible. 2 out of 48 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Business traveller
Liked: Amenities
Internet went down late in evening so no tv channels. Was to late to bother anybody. Other than that great p oh ace will stay again.
Stayed 1 night in Apr 2024
Response from Manger on 29 Apr,2024
Never too late you should have called, hope it didn’t spoil your evening and hope to see you again soon RegardsZoe

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel check in was unattended, and there is no reception/bar/restaurant but standard of room was excellent and there are plenty of nearby places to eat/drink at. Really great value for money.
Stayed 1 night in Nov 2023
Response from Manger on 30 Nov,2023
Thank you for your review RegardsZoe

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s not a hotel
Toilet stunk of sewers after using shower. It’s not a hotel, no check in desk, you get a text prior asking you to download an app to get access to the hotel/room. If you don’t do this you can phone the number on the front door when you arrive to get access. Way to much hassle a lot of better options in the area. I will not stay again and I am a frequent traveler.
Stayed 1 night in Nov 2023

8/10 Good

Helena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean room with very helpful staff. Only down side is that the Wi-Fi didn't work from my room and was so far away from the router that it only rarely showed up.
Stayed 2 nights in Nov 2023
Response from Manger on 24 Nov,2023
Thank you for your review, you should not have experienced any problems with Wi-fi though, if you had let me know I could have looked into this for you.RegardsZoe

10/10 Excellent

steven

Business traveller
.
Stayed 1 night in May 2023

10/10 Excellent

Brendan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet and large comfortable room with en suite. Easy "Faceless" check in & out.
Stayed 4 nights in Apr 2023
Response from Manager on 2 May,2023
Thank you for your review I’m glad you enjoyed your stay with usRegardsZoe

10/10 Excellent

Adetola

Stayed 1 night in Oct 2022
Response from Manager on 9 Oct,2022
Thank you for your review RegardsZoe

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Manager on 27 Sept,2022
Thank you for your reviewRegardsZoe

10/10 Excellent

Khushbu

Stayed 1 night in Sep 2022
Response from Manager on 14 Sept,2022
Thank you for you review RegardsZoe

8/10 Good

Stephanie

Stayed 1 night in Sep 2022

10/10 Excellent

Paul

Stayed 1 night in Aug 2022
Response from Manger on 22 Aug,2022
Thank you for your review

8/10 Good

Dave

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The check in by app is going to be a problem for some people and you can only do it one one device
Stayed 1 night in Jul 2022
Response from Manager on 30 Jul,2022
Thank you for your review, we do offer other check in options and you can have the app on more than one phone and request a second code should you wish. Regards Zoe

2/10 Terrible

Loic

Stayed 1 night in Jul 2022
Response from Manager on 30 Jul,2022
I am sorry you were not happy but unable to respond as you have not explained why Regards Zoe

10/10 Excellent

p a williams

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Manger on 30 Jun,2022
Thank you for your review Regards Zoe

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Manager on 2 Feb,2022
Thank you for taking the time to review our hotel, we are pleased you enjoyed your stay . Regards Zoe

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Manager on 15 Nov,2021
Thank you for your review Regards Zoe

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Manager on 15 Nov,2021
Thank you for your review Regards Zoe

10/10 Excellent

Mohamed

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful.
Stayed 2 nights in Oct 2021
Response from Manager on 15 Nov,2021
Thank you for your review Regards Zoe

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Room good, area and noise not
Good points. Easy check-in/access to accommodation and standard of decor, bathroom and bed good. Not so good the room is not soundproofed as claimed, I could hear everything the person upstairs was doing including blowing his nose! Despite the secondary glazing you could hear everything outside. However the real issue, not one of the hotel’s doing was the rather sinister behaviour on the street right outside the hotel were large groups of men gathered, racing cars with modified exhausts, arguing and shouting from 23.30 to 02.00, it was a Tuesday night with hardly any pubs open or many people out drinking so clearly there is a concerning anti-social behaviour problem in this area.
Stayed 1 night in Sep 2021
Response from Manager on 25 Sept,2021
I’m sorry you had to endure such anti social behaviour, thank you for your review Regards Zoe

10/10 Excellent

jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Lovely well laid out Morden styled room with plenty of space, great contact from Zoe, really easy to use app to get into property and room couldn’t be happier
Stayed 1 night in Aug 2021
Response from Manager on 2 Sept,2021
Jason thank you for your review, hope to see you again soon. Regards Zoe

4/10 Poor

Tracy

Travelled with family
Disliked: Property conditions & facilities
None
Wasn’t to bad , but second night there were a lot young adults performing on the streets outside out hotel , , going on through the the night snd getting louder, still going on past 2am in the morning , and getting loader . Considering there was camera all way down the street , and nothing was done . I wouldn’t rate the price we had to pay for the rooms at all
Stayed 2 nights in Aug 2021
Response from Manager on 27 Aug,2021
Tracy I’m sorry that you had to endure such noise and behaviour, unfortunately we cannot control the behaviour of adults on a public street but totally understand and can only apologise. Regards Zoe

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking Could Be Challenge, accommodation awesome!
The parking was on street, and Permit holders only from 08:00-18:00 Mon - Sat, luckily we stayed on a Sunday. Room was great, and bathroom was large, happy with the accommodation and would stay again.
Stayed 1 night in Aug 2021
Response from Manager on 23 Sept,2021
Thank you for your review, if you stay again ask us about parking as we have limited facilities Regards Zoe

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The size of the shower and the free WiFi was a massive plus
Stayed 2 nights in Aug 2021
Response from Manager on 22 Aug,2021
Thank you for your review, I’m glad you enjoyed your stay and hope to see you again soon regards Zoe

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Manager on 12 Aug,2021
Thank you for your review Regards Zoe

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Nicely refurbished inside. Housekeeping excellent
Stayed 3 nights in Jul 2021
Response from Manager on 24 Jul,2021
Thank you for your review I’m glad you enjoyed you stay and hope to see you again soon Regards Zoe

8/10 Good

rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bit daunting using FLEXIPASS to enter the hotel and one needs to have a smartphone fully charged for this. The outside of the hotel looked shabby but the inside was a delight Lovely furnished compact rooms.
Stayed 1 night in Jul 2021
Response from Manager on 16 Jul,2021
Hi Rosemary Thank you for your review, I’m sorry you found the keyless entry a bit stressful. We do ask if you are happy with this system and offer keycards as an alternative. Hope you enjoyed your stay amd hope to see you again soon. Regards Zoe

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick over night stop
Nice clean modern room with amazing shower and comfortable beds. Easy access using flexipass app. Plenty of plug sockets to charge everything up! Would definitely recommend
Stayed 1 night in Jun 2021
Response from Manager on 27 Jun,2021
Thank you for your review, I pleased you were happy with your stay and hope to see you again soon Regards Zoe

2/10 Terrible

Sean

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Booked on line when and phone to tell them what time I will arrive no answer . When I got to the hotel it was closed and two phone numbers on the door neither would answer and one week later no call back. They took my money and no refund . Hotel.com should not be promoting this type of service .
Stayed 1 night in Jun 2021
Response from Manager on 18 Jun,2021
Hi Sean I can’t apologise enough but do not understand how you could not get hold of anyone as we were fully booked on Saturday and I personally had contact with each guest, I tried telephoning the number given at the rime of booking and even left a keycard in the nightsafe incase you were checking in late. I assumed you had changed your mind for whatever reason and marked you as a no show. I have no issues in refunding your booking under the circumstances but this would need to be requested via Hotel.com. I can assure you this was not intentional on our behalf and can but apologise for the inconvenience. Regards Zoe

8/10 Good

shree shankar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Manager on 16 Jun,2021
Thank you for your review, hope to see you again soon. Regards Zoe

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work stop
Stayed for work. Easy check-in / out (all through phone app). Rooms are fresh and clean with good facilities.
Stayed 2 nights in Nov 2020
Response from Manager on 12 Nov,2020
Thank you David for your review hope to see you again soon. Regards Zoe

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed nice room.
Stayed 4 nights in Oct 2020
Response from Manager on 9 Oct,2020
Thank you for your review Regards Zoe

10/10 Excellent

Jack

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good!
Excellent stay, very modern and clean room. No restaurant facilities on site but when I asked the lady who dealt with me if she recommended anywhere, she happily made a reservation at the pub down the street and the food was fantastic
Stayed 1 night in Sep 2020
Response from Manager on 24 Sept,2020
Thank you for your review, hope to see you again soon. Regards Zoe

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Manager on 23 Sept,2020
Thank you for your review hope to see you again soon Regards Zoe

8/10 Good

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent centre location.
In the centre of town , no reception but the owner left key cards in locked key safe and advised accordingly. The room was finished to a high standard very comfortable king sized bed , and nice and quiet.
Stayed 1 night in Sep 2020
Response from Manager on 23 Sept,2020
Iain Thank you for your review and hope to see you again soon. Regards Zoe

8/10 Good

Nicola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good hotel.
Stayed 3 nights in Sep 2020
Response from Manager on 23 Sept,2020
Thank you for your review and hope to see you again soon. Regards Zoe

8/10 Good

lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean room in central location
Lovely room in central location. Quite a lively area - quite noisy at night, however the room was lovely, clean and comfortable. Check in wasn’t quite clear however spoke to a lovely lady who provided quick and easy instructions so was in in no time.
Stayed 1 night in Aug 2020
Response from Manager on 31 Aug,2020
Thank you for your review hope to see you again soon. Regards Zoe

4/10 Poor

Mike, Monmouth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was spotless and very modern looking the host was very helpfull Dislikes was supposed to have been 11am check out but had the maids knocking on the door to change the room at 9.50am
Stayed 2 nights in Aug 2020
Response from Manager on 25 Aug,2020
Mike I’m so sorry to hear this, the maid isn’t even supposed to start till 10am and then only service rooms that have been vacated. I hope you didn’t leave until you were ready too. I will certainly address this matter and again my apologies! Regards Zoe

8/10 Good

Chris, Port Talbot wales

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was situated within walking distance to amenities. Room clean modern and comfortable. The only criticism was that that there wasn't enough toilet roll and pillows could do with changing.
Stayed 2 nights in Aug 2020
Response from Manager on 24 Aug,2020
Thank you for your comments, I will check pillows out and ensure there is sufficient toilet rolls. Regards Zoe

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
How a room should be
Quality room with very comfortable bed, had a good nights sleep, good shower and would recommend staying here
Stayed 3 nights in Jun 2020
Response from Manager on 12 Jun,2020
Thank you for your review and hope to see you again soon. Regards Zoe

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfy and cozy rooms with all amenities required. Shower was really good. Staff very welcoming and helpful. Would highly recommend.
Stayed 2 nights in Nov 2019
Response from Manager on 8 Nov,2019
Thank you for your review and we look forward to welcoming you next time. Regards Zoe

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Manager on 24 Oct,2019
Thank you for your review, hope to see you again soon. Regards Zoe

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friday night stay.
Hotel was perfect, the room was clean and modern with a very comfortable bed and great shower. Zoe was just a phone call away to answer any queries and she has a very pleasant Manner. Location was also excellent being close to everything and we’ll definitely stay again.
Stayed 1 night in Sep 2019
Response from Zoe Aspinwall on 3 Oct,2019
Thank you so much for your king review, I glad you enjoyed your stay and hope to see you again soon! Regards Zoe

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019
Response from Zoe on 20 Aug,2019
Thank you for your review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern. Great location. Friendly check in. Comfy bed.
Stayed 1 night in May 2019
Response from Zoe on 20 May,2019
Thank you for taking the time to review our hotel, hope to see you again soon ! Regards Zoe

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful. All brand new, nice linen and towel. Great shower. Bed was comfortable. Coffee and tea tray well stocked. This is not a hotel but rooms. We were greeted at door and given key. No reception. Laura contacted me by text and was very helpful. The only issue was a terrible smell of drains. Only occurred when water was running in bathrooom but was quite horrible. Laura told me a plumber had been called so hopefully resolved now. Good value for money. Near to where we were attending a party.
Stayed 1 night in Mar 2019
Response from Zoe Aspinwall on 4 Oct,2019
Thank you for taking the time to review our hotel, my apologies for the problem with the drains but I know its is no use to yourself but this problem has now been resolved. Regards Zoe