Hotels near Carroll County Public Library Westminster Branch

"Staff was courteous!"

"Apparently a staff member called out for work. I'm assuming it was the person in charge who kept complaining to any employee within earshot about this person calling out. Offended she had blocked her call. This person obviously needed the day off for personal reasons and did not want to take your call harrassing her to come in anyway. And as a guest, I definitely didn't need to hear about the situation through my entire breakfast. Unprofessional."

"This hotel is basically fine. The mattresses are not new, but that's not unusual. Mattresses cannot always be new. The nearby parking garage is not as convenient as an on-site parking lot, but this is in the middle of a city, not the suburbs. What really elevated this experience for me was the quality of the staff at the front desk. I'm a technologically challenged Boomer. I needed someone at the desk to show me how to get to a destination across town. Jayda at the desk was dealing with a line of people waiting to check in. The situation had to be stressful, but she calmly used GPS on her own phone to show me how to get where I was going. That's old-school customer service."

"Don't waste your money staying here! We ended up at another hotel because of the lack of help and the horrible room. The toilet felt like the height of one in a pre-school and the climate control of the room was terrible. The bathroom was very small and not very friendly to use. The sound of the traffic was not good either. Could not reach any staff to discuss our concerns had to send an email to get answered 2 days later. Lock to main house door was supposed to be kept locked and was not. Hot tub was also out of order and was not told until the day before arrival. Again don't waste your time with these people, go somewhere else!"

"Staff was lovely and the room was large but the rugs and couch were stained and felt a bit dirty! With improvement there the stay would have been excellent."

"Pleasant staff. Clean rooms. Great breakfast. Walking distance to downtown attractions. Grateful that the Inn sold stamps for my postcards and mailed them out! Definitely going to rebook."

"The front desk employee Audrey was fantastic! She was helpful, kind, and assisted us with completing our stay. She helped us book another night and find places to eat around town. She is a gem and should be recognized for outstanding work ethic. "

"Everything was excellent . Only suggestion for improvement would be to have a higher commode seat."

"Our lodge was nice and spacious, it was clean and the staff was very helpful and kind."