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Hotel Cartagena Plaza

4.0 star property
Beach hotel with outdoor pool, near Rio Cartagena Casino

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Photo gallery for Hotel Cartagena Plaza

Outdoor pool, pool loungers
Lobby sitting area
Exterior
In-room safe, desk, free WiFi, bed sheets
In-room safe, desk, free WiFi, bed sheets

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Breakfast included
  • Pool
  • Room service
  • Spa

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Woman Room

In-room safe, desk, free WiFi, bed sheets

Woman Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Private bathroom
Hairdryer
Minibar
Iron/ironing board
In-room safe
Daily housekeeping
Desk
  • 2 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Room (Tematic Room)

In-room safe, desk, free WiFi, bed sheets

Room (Tematic Room)

Highlights

Air conditioning
Hairdryer
Private bathroom
Bathrobes
Coffee/tea maker
Minibar
Desk
In-room safe
  • 30 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds

In-room safe, desk, free WiFi, bed sheets

Superior Room, 2 Double Beds

7.0 out of 10
Good
(7 reviews)

Highlights

Air conditioning
LCD TV
Sofa bed
Private bathroom
Hairdryer
Minibar
In-room safe
Daily housekeeping
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, free WiFi, bed sheets

Standard Room, 2 Double Beds

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
LCD TV
Sofa bed
Private bathroom
Hairdryer
Minibar
In-room safe
Daily housekeeping
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, Business Lounge Access

In-room safe, desk, free WiFi, bed sheets

Executive Room, Business Lounge Access

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Private bathroom
Hairdryer
Minibar
Iron/ironing board
  • 30 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Business Room, Concierge Service, Tower

In-room safe, desk, free WiFi, bed sheets

Business Room, Concierge Service, Tower

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Private bathroom
Hairdryer
Minibar
In-room safe
Daily housekeeping
Desk
  • 30 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room, Ocean view

In-room safe, desk, free WiFi, bed sheets

Superior Room, Ocean view

7.8 out of 10
Good
(8 reviews)

Highlights

Air conditioning
LCD TV
Sofa bed
Private bathroom
Hairdryer
Minibar
Iron/ironing board
In-room safe
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior With Street View

In-room safe, desk, free WiFi, bed sheets

Room Superior With Street View

  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Room Superior With Sea View

In-room safe, desk, free WiFi, bed sheets

Room Superior With Sea View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • Sleeps 4
  • 1 Single Sofa Bed and 2 Double Beds

View all photos for Room Superior

In-room safe, desk, free WiFi, bed sheets

Room Superior

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard

In-room safe, desk, free WiFi, bed sheets

Room Standard

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Room Executive

In-room safe, desk, free WiFi, bed sheets

Room Executive

  • Sleeps 2
  • 2 Double Beds
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About the area

Map
Cra 1a No.6-154 Bocagrande, Cartagena, Bolivar, 130001

What's nearby

  • Bocagrande Beach - 1 min walk - 0.0 km
  • Rio Cartagena Casino - 3 min walk - 0.3 km
  • Castillo Grande Beach - 14 min walk - 1.2 km
  • Clock Tower - 6 min drive - 3.1 km
  • Cartagena de Indias Convention Center - 6 min drive - 3.4 km

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 19 min drive

Restaurants

  • ‪Leña Y Carbón - ‬4 min walk
  • ‪Juan Valdez Café - ‬1 min walk
  • ‪Ely Café de la Casa - ‬2 min walk
  • ‪Boca Rica - ‬4 min walk
  • ‪Kfc - ‬3 min walk

About this property

Hotel Cartagena Plaza

Upscale family-friendly hotel near Bocagrande Beach
Located close to Rio Cartagena Casino and Castillo Grande Beach, Hotel Cartagena Plaza provides a free breakfast buffet, a nightclub and a poolside bar. Take some time to relax at the on-site spa. Make sure that you enjoy breakfast, lunch and dinner at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a terrace and a playground.
Other perks include:
  • An outdoor pool with sunloungers
  • Babysitting (surcharge), concierge services and 1 meeting room
  • A ballroom, a banquet hall and smoke-free property
  • A front desk safe, tour/ticket information and wedding services
  • Guest reviews speak highly of the helpful staff
Room features
All 311 rooms have comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches such as free WiFi and safes.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • Daily housekeeping, desks and phones

All-inclusive details

All-inclusive room rates at Hotel Cartagena Plaza are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

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  • Breakfast included
  • All-inclusive
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8.0 out of 10, Very good, 406 reviews
The price is S$124
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Restaurant Le Place

Things to do

  • Arcade/game room
  • Children's club
  • Full-service spa
  • Gym
  • Nightclub
  • Outdoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the waterfront
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 18 floors
  • 2 buildings
  • Ballroom
  • Banquet hall
  • Built in 1993
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
At check-in, guests must provide a record of full COVID-19 vaccination
Guests providing vaccine records must have received complete COVID-19 vaccination at least 12 days prior to check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
4 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a security system

We should mention

If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Cartagena Plaza
Cartagena Plaza Hotel
Hotel Cartagena Plaza
Hotel Cartagena Plaza Hotel
Hotel Cartagena Plaza Cartagena
Hotel Cartagena Plaza Hotel Cartagena

Frequently asked questions

Does Hotel Cartagena Plaza have a pool?

Yes, this property has an outdoor pool.

Is Hotel Cartagena Plaza pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Cartagena Plaza?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. After-hours check-in is not available.

What time is check-out at Hotel Cartagena Plaza?

Checkout is at noon.

Are there all-inclusive benefits at Hotel Cartagena Plaza?

Some rate plans available at this hotel are all-inclusive.

Where is Hotel Cartagena Plaza located?

This family-friendly Cartagena hotel is located on the waterfront, within a 5-minute walk of Bocagrande Beach and Rio Cartagena Casino. Plaza Bocagrande Commercial Center and Castillo Grande Beach are also within 1 mi (2 km).

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Hotel Cartagena Plaza Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 274 out of 867 reviews
Rating 8 - Good. 289 out of 867 reviews
Rating 6 - Okay. 177 out of 867 reviews
Rating 4 - Poor. 73 out of 867 reviews
Rating 2 - Terrible. 54 out of 867 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10

Really enjoyed my stay
Stayed 4 nights in May 2025

10/10

Hotel Cartagena Plaza was one of the fewest all inclusive hotels in the city of Cartagena. And I gotta say it didn’t disappoint. Food, hospitality and overall service was exceptional.
Stayed 7 nights in Apr 2025

8/10

Good location easy check in & out
Stayed 5 nights in Feb 2025

4/10

No good
Stayed 3 nights in Jun 2025

4/10

I want to share my experience to help other travelers make informed decisions. On Expedia’s website, the hotel advertises beach umbrellas, in-room minibars, and an “all-inclusive” plan with access to two restaurants plus the buffet. However, this is misleading: Beach umbrellas and chairs are not included – you have to pay extra. The “minibar” is just an empty fridge – it doesn’t contain anything. The all-inclusive plan only covers the buffet. The other two restaurants require additional payment. So in reality, this hotel is not truly all-inclusive. I find this very misleading and disappointing. On a positive note, I want to highlight that the staff was excellent – very kind and attentive throughout our stay. I hope this helps other travelers and that Expedia reviews this listing to ensure it reflects the actual services offered.
Stayed 8 nights in May 2025

10/10

The staff at the Hotel Cartagena Plaza exceeded all expectations! They were incredibly friendly, attentive, and always willing to help. They even went above and beyond to organize a surprise birthday dinner for my son, which made our stay truly unforgettable. Absolutely 5 stars!
Stayed 4 nights in Nov 2024

10/10

Excelent
Stayed 2 nights in Jan 2025

10/10

Staff was nice and hotel was always maintained clean.
Stayed 7 nights in May 2024

10/10

The bellboys and butlers were great, especially Jaun, Cesar, and Andres!
Stayed 7 nights in Sep 2024

10/10

I like everything about the property the personality of the employees the service I will come back again
Stayed 5 nights in Aug 2024

10/10

Beautiful
Stayed 7 nights in Apr 2024

10/10

.
Stayed 1 night in Dec 2024

10/10

Excellent customer service, good food and excellent location
Stayed 4 nights in May 2023

10/10

We had all inclusive, with special Mediterranean restaurant, the breakfast was served in special room….. in general……great service
Stayed 10 nights in Apr 2024

10/10

everything was nice.
Stayed 6 nights in May 2024

8/10

Overall the property in very good conditions and the staff was very kind
Stayed 2 nights in Oct 2023

8/10

Staff was wonderful
Stayed 4 nights in Nov 2023

10/10

Well located. Good price for what we get. The staff is excellent. We stayed 12 days and were very happy with every thing.
Stayed 12 nights in Feb 2024

10/10

Staff was amazing
Stayed 3 nights in Jan 2024

4/10

Not a so good stay....value for money is not there....the Rooms need un UPGRADE URGENTLY they are TOTALLY OUTDATED, bathrooms with mold. Food is just okay and the drinks, when you have the all inclusive package, are Not premium. The personnel service was very good and kind enough to let us change/try three (3) rooms, but once again, the premises are not comfortable and the pictures on the website are deceiving. Bottom line is that the Hotel is NOT well maintained and outdated...
Stayed 2 nights in Dec 2024

10/10

Good
Stayed 2 nights in Jul 2024

6/10

I LIKE THE LOCATION OF THE HOTEL. I DID NOT LIKE THE ALCOHOLIC DRINKS THEY SERVED. THEY DID NOT HAVE ALCOHOOL, EXCEPT FOR THE WINE.
Stayed 7 nights in Jun 2024

8/10

Ok
Stayed 7 nights in Sep 2024

10/10

The beach at the doors. Excellent Walking at night / safe
Stayed 4 nights in Jul 2023

6/10

Old hotel, room picture look a new but very used rooms need update.
Stayed 4 nights in Mar 2024