expedia

Photo gallery

Featured image
Outdoor pool
Outdoor pool
Terrace/patio
Terrace/patio

Guest reviews

3.9/5 Good
183 reviews
Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa

Map

Explore the area

Popular LocationRio Cartagena Casino2 min walk
Popular LocationBocagrande Beach3 min walk
Popular LocationCastillo Grande Beach6 min walk
AirportCartagena (CTG-Rafael Nunez Intl.)24 min drive

Choose dates to view prices

  • Standard Room, 2 Double Beds, Non Smoking

    Room amenities

    • 35 sq m
    • Sleeps 4
    More detailsStandard Room, 2 Double Beds, Non Smoking
  • Standard Room, 1 Double Bed, Non Smoking

    Room amenities

    • 35 sq m
    • Sleeps 2
    More detailsStandard Room, 1 Double Bed, Non Smoking
  • Suite, 1 King Bed, Non Smoking, Hot Tub

    Room amenities

    • 60 sq m
    • Sleeps 3
    More detailsSuite, 1 King Bed, Non Smoking, Hot Tub
  • Superior Suite, 1 King Bed, Jetted Tub

    Room amenities

    • 75 sq m
    • Sea view
    • Sleeps 2
    More detailsSuperior Suite, 1 King Bed, Jetted Tub

About this area

Cartagena

Located near the beach, ZiOne Luxury Hotel Cartagena is in Cartagena's Bocagrande neighbourhood. Clock Tower and San Felipe de Barajas Castle are notable landmarks, and the area's natural beauty can be seen at Bocagrande Beach and Marbella Beach. Looking to enjoy an event or a game while in town? See what's happening at Jaime Moron Stadium or Estadio De Softbol De Chiquinquira.

Visit our Cartagena travel guide
Map
Popular Location

What's nearby

  • Rio Cartagena Casino - 2 min walk
  • Bocagrande Beach - 3 min walk
  • Castillo Grande Beach - 6 min walk
  • Cartagena de Indias Convention Center - 11 min drive
  • San Pedro Claver Church and Convent - 13 min drive

Getting around

  • Cartagena (CTG-Rafael Nunez Intl.) - 24 min drive

About this property

ZiOne Luxury Hotel Cartagena

3.5-star Cartagena hotel in Bocagrande, walk to Bocagrande Beach
This smoke-free hotel features a full-service spa, a restaurant and an outdoor pool. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site. All 39 soundproofed rooms feature free WiFi and room service. For a bit of entertainment, flat-screen TVs come with satellite channels, and guests will also find rainfall showerheads and in-room massages.
ZiOne Luxury Hotel Cartagena offers 39 forms of air-conditioned accommodation with laptop-compatible safes and a hairdryer. 51-inch Flat-screen televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking

Food and drink

Free buffet breakfast available daily 6:00 AM–10:00 AM
1 restaurant
1 poolside bar and 1 bar
Room service available

Things to do

Full-service spa
Outdoor pool

Family friendly

Dry-cleaning service
Outdoor pool
Snack bar/deli
Soundproofed rooms

Conveniences

Lift

Guest services

24-hour front desk
Daily housekeeping
Dry-cleaning service
Luggage storage

Languages spoken

English
Spanish

Business services

Meeting rooms

Outdoors

Rooftop terrace

Spa

Massages
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower

More

Smoke-free property
TV in reception

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Linens

Bathroom

Bidet
Free toiletries
Hairdryer
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels

Entertainment

51-inch flat-screen TV
Satellite channels

More

Desk
In-room massage
Iron/ironing board (on request)
Laptop-compatible safe
Phone
Soundproofing

Policies

Check-in

Check-in between 3:00 PM and midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM
Late check-out subject to availability

Special check-in instructions

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding; children may not be eligible for complimentary breakfast
Cots (infant beds) are not available

Payment types at the property

American ExpressMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The national sales tax (19%) may be charged at check-out to citizens of Colombia regardless of the length of stay and to foreigners staying 60 consecutive days or more. Foreigners on a tourist visa are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)
  • Administrative fee: COP 9500 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Tax ID - 900904020-2.
  • Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.
  • Contactless check-in and contactless check-out are available.
  • Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Property registration number RNT 60221

We should mention

There is no hot water on site
If you are travelling with a child, your property may require you to present the following documents: Parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms

Frequently asked questions

Can I cancel my reservation for free at ZiOne Luxury Hotel Cartagena and receive a full refund?
Yes, ZiOne Luxury Hotel Cartagena offers free cancellation on select room rates, because flexibility matters! Please refer to ZiOne Luxury Hotel Cartagena cancellation policy on our site for more details about any exclusions or requirements.
Does this hotel have a pool?
Yes, this property has an outdoor pool.
Is this property pet-friendly?
No, only service animals are welcome at the property.
How much is parking at ZiOne Luxury Hotel Cartagena?
Self-parking is free at this property.
What time is check-in at ZiOne Luxury Hotel Cartagena?
Check-in is from 3:00 PM to midnight. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.
What time is check-out at this hotel?
Checkout is at 1:00 PM. Late checkout is available for a fee (amount may vary, subject to availability).
Where is ZiOne Luxury Hotel Cartagena located?
Located in Bocagrande, this spa hotel is within a 5-minute walk of Rio Cartagena Casino and Bocagrande Beach. Clock Tower and Cartagena de Indias Convention Center are also within 3 miles (5 km).

Guest reviews

Overall score and ratings for ZiOne Luxury Hotel Cartagena

3.9
5 - Excellent
72
4 - Good
60
3 - Okay
25
2 - Mediocre
15
1 - Poor
11
4.3
Cleanliness
4.1
Service and Staff
3.9
Amenities
3.9
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

Was good breakfast was a little average but very good overall

Stayed 3 nights in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Before booking this hotel, i looked at a lot of reviews. Everyone complained about the hot water. But i didnt experience this,me anmy sister just let the water run for 15 minbefore we got in the shower. We talk alot so it wasn't a problem for us. The one thing that was annoying was the key card. If you were out for most of the day. When you come back before you went up stairs you should react9the key because it wouldnt work. We only ate breakfast there once. We enkoued breakfast at ELY its a 3 min walk form the hotel. The neighborhood is safe. Just use common sense when going out dont flash your money kine you Bill Gates and you will be just fine. The walled city is a 8 min drive and should cost 8 to 10 million pesos.which is cheap but always confim prices with the driver. AND DONT DRINK TAP WATER.

Stayed 8 nights in Feb 2020

1/5

  • Liked: Cleanliness, property conditions & facilities, room comfort
  • Disliked: Staff & service
Chaos in Cartagena

Lost my plastic key the 1st evening of my 4 night stay. The hotel didn't have an extra key so i spent the 1st night with no electricity in the room. Checked out the morning of my second day and forfeited 3 days remaining, The lady at the front desk on the night shift was apathetic, totally indifferent to my needs. I would never stay there, ever! It is a hyped up hotel, very disappointing comparing what was written vs the actual hotel.

Stayed 4 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was really helpful and educated! Amazing service. The suites are beyond amazing! It has everything you’ll want in a hotel

Stayed 4 nights in Jan 2020

3/5

  • Liked: Staff & service, amenities, property conditions & facilities

Stayed 1 night in Jan 2020