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Reviews of Hotel Castel Cartagena by HMC

3.5 out of 5
Hotel Castel Cartagena by HMC
Calle 25a No. 21a - 72, Manga Av. De la asamblea, Cartagena

Reviews

8.2

Very good

Rating 10 - Excellent. 48 out of 99 reviews" "
Rating 8 - Good. 27 out of 99 reviews" "
Rating 6 - Okay. 10 out of 99 reviews" "
Rating 4 - Poor. 6 out of 99 reviews" "
Rating 2 - Terrible. 8 out of 99 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Arlyn, Colombia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I love the service, the room was nice and clean. Wife not so good. But is ok.
Stayed 1 night in Jan 2021

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Castel Manga Cartagena Colombia
Super clean hotel very nice employees well situated in the safer Manga area
Stayed 6 nights in Nov 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
I had a room with leaking shower and vanity. Also they were renovating the plumbing while I was there so I had a lots of interruptions. My score would have been higher because I loved the castle design. Check in was slow. Breakfast was good. Tv had plenty of channels. The pool was Devine. In a quieter location so it suited me. Bed was adequate. Restaurants close by.
Stayed 4 nights in Feb 2020

8/10 Good

raymond, sacramento

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like their homemade breakfast and big room and big bed
Stayed 2 nights in Nov 2019

6/10 Okay

Harold

Stayed 1 night in Aug 2019

8/10 Good

David, New Jersey

Travelled with partner
Liked: Staff & service, property conditions & facilities
Friendly and helpful staff, good restaurant recommendations, and delicious homemade breakfast
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with group
Had issues with booking this property and then they sent me in circles trying to cancel it and get my money back. Long story short, didn’t get my money back. They did communicate with me in a somewhat timely fashion though. Didn’t stay here though, so I can’t comment on anything related to that.
Stayed 2 nights in May 2019

6/10 Okay

NG

Travelled with partner
I was only staying for one night. When I arrived at the hotel I was told that there was a problem with the AC in my room and there were no more rooms so they sent me to another hotel that they paid for. I wish I could have stayed at this hotel because it seemed very nice and the surrounding area looked pretty interesting as well.
Stayed 1 night in Apr 2019
Response from relaciones con los huespedes on 9 Apr,2019
Dear, we regret that you have not been able to stay all your stay in our Hotel, we understand that there are unforeseen and the truth is that our main intention is to generate the best experience with us, we hope to have it back

8/10 Good

Liam, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable with a very poor breakfast
Lovely small hotel. Very clean and friendly staff. Only criticism would be the quality of breakfast which was very poor with limited choice to choose from.
Stayed 3 nights in Mar 2019
Response from Relaciones con los huéspedes on 20 Mar,2019
Muchas Gracias por su comentario, lamentamos que nuestros desayuno no haya sido de su agrado, trabajaremos para mejorarlo

8/10 Good

Joen

Liked: Staff & service, room comfort
Quiet stay from the business of Cartagena
Quick one night stay. Quiet area, friendly staff, comfortable room. Bathroom needs to be upgraded.
Stayed 1 night in Feb 2019
Response from relaciones con los clientes on 20 Mar,2019
muchas gracias por su comentario

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff were helpful and friendly. The room was perfect in size and the bed really comfy. Although the hotel is not centrally located, the taxi rides were short and inexpensive. I loved the neighborhood, though, as I could walk to get some delicious lattes at a local coffee shop and able to pick up a few needed items at the local market. I would quite happily stay here again, anytime. Thanks to the staff for watching over this 81-yr-old solo traveler.
Stayed 6 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2018

4/10 Poor

Deniz

Disliked: Staff & service, room comfort
Very disappointing stay. Walls are paper thin and you are even able to hear the person at the front desk receiving a text message from inside your room when you’re trying to sleep. Bring ear plugs. Tried asking the front desk person a question but they didn’t speak English. Breakfast was good. It was fine for the price but would not come back.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Nice small hotel in an old villa. New ac in the room. Friendly staff but no restaurant recommendations. There is not much around the hotel in terms o services.
Stayed 1 night in Dec 2018

2/10 Terrible

Santiago, Mendoza, ar

Disliked: Staff & service
Second post I needed to write. The first one was not approved. I had a horrible experience. The owner of the hotel tried to charge me extra saying that my reservation was for one person when I had a double room and Spa for free for 2 people (In the 1st post I uploaded the pic but they dont let me do it). When I told the owner i was not paying he started to be extremely rude telling me how many hotels and money he has. Saying that he has this problem often but people pays (so he is doing this in purpose) He told me I could leave if I want it, and that he will give me a refund, so I did. When I send the email to get the refund, he denied everything and did not give me the refund. So i guess he did need my money.... The location of the hotel is far from Getsemani and even more from Ciudad Amurallada.
Stayed 1 night in Dec 2018
Response from Relacioné con los huéspedes on 2 Jan,2019
Estamos esperando con tantas ansias este comentario, de verdad lamento que personas tan irrespetuosas y sin sentido de consideración lleguen a esta ciudad, sé qie Estamos propensos a recibir de todo tipo de comentario y al igual de recibir de todo tipo de cliente lo que no acepto es la falta de respeto y la posición mal intencionada de hacer valer las condiciones a la interpretación de las personas, fui amable desde un principio pero usted Santiago no lo fue ni conmigo ni con el personal que estaba en turno mi función es hacer valer las condiciones de reservas y la Dignidad de las personas que hacen parte de mi equipo, no puedo negociar o conversar con una persona que está a la defensiva y que quiere que se cumpla sus condiciones, al principio fui amable y tolerante y no puedo negar que sus palabras ofensivas sobre el establecimiento y sobre la gente de mi país agotaron mi paciencia, en ningún momento le saco provecho a mi gestión como empresario creo que cobro lo justo por los servicios que ofrezco, no permito que nadie irrespete a mi equipo de Trabajo y que mucho menos interrumpa la tranquilidad de mis otros clientes con altanerías. Tuve que pedir que no se quedara por que usted estaba tomando una posicion insana sobre el establecimiento y solo lo presenté al momento de la entrada no podía imaginarme cómo sería estando en el hotel, en ningún momento he realizado un descargo a su tarjeta de crédito porque no tomamos lo que no es de nosotros, no puedo permitir que una persona me chantajee por qué no cumplo con lo que el desea para su provecho propio diciéndome que si no lo aceptaba con su otro compañero en la misma habitación sin aceptar el cargo de la persona adicional que está claro en las condiciones de reservas que se le explicó en varias oportunidades, que si no lo hacía usted me acabaría en las redes de opiniones.

8/10 Good

Juan, Santiago, cl

Liked: Cleanliness, staff & service
Good price/quality relation in a quiet area of the city
Stayed 5 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2018
Response from Relaciones con los huespedes on 18 Dec,2018
Muchisimas Gracias por su calificacion.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
I enjoyed very much the style of the hotel very private and away from the city. Located about 15 walk to the Torre del Reloj. Its in a residential area with no other hotels around . Nice take on the real Columbian people. Few resturants and cafes. I think it could be a nice area with a little help. Needs a few more shops and cafes. Street food and fruit is available. 2 small grocery stores. .walking distance to the open market. If you want a more tourist area this is not the place to be. If you like to see how columbians live then this is it Breakfast was very good. Staff could be a little more helpful
Stayed 4 nights in Nov 2018
Response from Relacion con los Huespedes on 18 Dec,2018
Muchas Gracias por su comentario, estamos trabajando para que las experiencias de nuestros clientes sean inolvidable, entiendo el asunto de nuestra ubicacion pero en realidad esto es lo que hace diferente nuestro Hotel un lugar lejos del bullicio de la ciudad agitada del centro historico, como lo ha mencionado es un lugar y una ubicacion a destacar

6/10 Okay

Michael

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Overall, the experience would have been about what I expect of average hotels in Cartagena. There were two issues that I think merit a review, however. First was the half-dead cockroach outside my door through the last day of my stay. It was there when I left to give a presentation, there when I returned, and there when I checked out. No hotel this small, and with so many staff should have difficulty encountering and dealing with something like this. The genuine problem occurred after my stay. I suspected that I had left a folder with work papers behind at the hotel. When we called to check about this, we were told that documents left behind are clearly unimportant and would simply be thrown out. No offer was made to check whether anyone had encountered this folder, and though hotels.com did contact the hotel for me, this time they claimed they had searched and found nothing. Not somewhere I would recommend simply on the basis of do-the-absolute-minimum customer service.
Stayed 2 nights in Oct 2018
Response from Relacion con Clientes on 16 Dec,2018
Estimado Sr Michael, primero queremos agradecer que se haya tomado el tiempo de darnos a conocer su experiencia en nuestro Hotel, quisiera aclarar un poco la situacion en ningun momento quedo pendiente un insecto durante toda su estadia afuera de su habitacion quizas sea un poco exagerado como usted muy bien lo ha dicho el hotel cuenta con el personal suficiente para atender cualquier tipo de requerimiento de ustedes nuestros clientes, con relacion a las hojas que dejo olvidadas en la habitacion le pedimos disculpas, quizas sea la costumbre de retirar todo de la habitacion, pensamos que si eran tan importantes porque usted no se percato en guardarlas, de todas formas tomaremos todas sus recomendaciones para hacerlo saber a nuestro personal

8/10 Good

Pierre, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean, big room and very good personnel. The place is very clean and quiet. It is at walking distance to many of historical places to visit in Cartagena. The only negative side it that there is no swimming pool or spa as mentioned on their web site
Stayed 6 nights in Sep 2018
Response from Relaciones con los Huespedes on 30 Oct,2018
Muchas Gracias por habernos elegido los esperamos nuevamente. Tabajamos dia a dia para lograr esto.

10/10 Excellent

Jess, Providence Rhode Island

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel is clean with great staff and in a good area
Stayed 7 nights in Aug 2018
Response from Relaciones con los Huespedes on 30 Oct,2018
Muchas Gracias por habernos elegido los esperamos nuevamente. Tabajamos dia a dia para lograr esto.

6/10 Okay

Jess, New Jersey

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
It was not accesible to anything, if you don’t mind grabbing a cab daily and just going to sleep there this is your place. It did not have a fridge or drinking water (not even to purchase). They have taxi services but are overprice, if you walk to the corner street, you’ll find much cheaper alternatives. The room was big, bed ok, hot water was intermittent, smelled a bit muggy. I’ve done my share of traveling, don’t consider myself picky but there are better options out there. Breakfast was good!
Stayed 5 nights in Aug 2018

8/10 Good

sami, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel near to the beach. Friendly... the one thing missing is the swimming pool.
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Overall nice hotel
Pros: Clean room and Overall nice little boutique hotel; staff is helpful; located on Manga neihgboorhood an upscale residential area. Cons: We stayed at room 9, they should put a glass other than a curtain to block the tall window on the right corner because it gets loud in the mornings due to the fact that it’s next to the kitchen and you can hear bangs and noise from the hotel staff making breakfast every morning. Breakfast has limited options; and doesn’t have a pool anymore.
Stayed 5 nights in Jul 2018

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Beautiful hotel. The staff is very nice. Quiet and restful. Highly recommend.
Stayed 1 night in Aug 2018

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice little place
A lovely place with kind, responsive staff. The room was very simple--sheets were clean but the blanket on the bed looked dirty and little washed. Same for the one chair in the room. Breakfast is made to order and the welcome drink is a nice touch. We rented the bikes available at the hotel which was a great option. The neighborhood is residential and not centrally located (20+ minute walk to Getsamini at a fast pace). The food options in the area are limited. It's a good place on a budget, just a little further from the action and the beach. Worth noting a taxi to beach from here is less than $5.
Stayed 3 nights in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel cancelled
On arriving was told there was no room available.
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet hotel.
Nice hotel located in a quiet residential area Staff are very nice
Stayed 3 nights in Jun 2018
Response from Jefe de Relaciones con los clientes HMC on 3 Jul,2018
Muchas Gracias por haber elegido nuestros Hoteles HMC y en particular Castel, Agradecemos mucho sus comentarios y estamos trabajando para dar lo mejor de nosotros cada dia y mejorar sus experiencias, todos sus comentarios son bien recibido.

10/10 Excellent

JAVIER, Hershey, PA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel facilities are excellent and the staff was very friendly and helpful. It is probably an old house that was converted to hotel. My room had one double bed and the room size was more than sufficient and it was relatively fresh even without the AC The bathroom was also roomy and comfortable. Hot water available in the shower. Breakfast is included. A short set of good choices to order. Portions are normal size (not extra large American style). Since the hotel is located within the Manga residential area, there are no views to the ocean. I didn't have time to explore the surrounding area.
Stayed 2 nights in Jun 2018
Response from Jefe de Relaciones con los clientes HMC on 3 Jul,2018
Muchas Gracias por haber elegido nuestros Hoteles HMC y en particular Castel, Agradecemos mucho sus comentarios y estamos trabajando para dar lo mejor de nosotros cada dia y mejorar sus experiencias, todos sus comentarios son bien recibido.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018
Response from Jefe de Relaciones con los clientes HMC on 11 Dec,2018
Muchas Gracias por haber elegido nuestros Hoteles HMC y en particular Castel, Agradecemos mucho sus comentarios y estamos trabajando para dar lo mejor de nosotros cada dia y mejorar sus experiencias, todos sus comentarios son bien recibido.

4/10 Poor

Lasalle, Atlanta

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Where to start? The staff was the best thing about the hotel. Most spoke a little English and were very friendly and helpful. The bed in the hotel was hard and just horrible to sleep on. The water pressure was very low and the hot water did not get too hot. They served the same breakfast every day and out of the 3 options only the waffles were decent. I say spend more money and get a better hotel and one that is closer to the main city. There is no room service and hard to find places that will deliver to the hotel. When asked the staff for places that delivered they were not that helpful except for this young employee on our last day there. He was really helpful and helped us find delivery. He also spoke the best English out of all the other employees there. Shame he didn't work more days and we could deal with him more. Just not a great hotel and not worth what we paid. We do not recommend it.
Stayed 8 nights in May 2018
Response from Jefe de Relaciones con los clientes HMC on 3 Jul,2018
Muchas Gracias por haber elegido nuestros Hoteles HMC y en particular Castel, Agradecemos mucho sus comentarios y estamos trabajando para dar lo mejor de nosotros cada dia y mejorar sus experiencias, todos sus comentarios son bien recibido.

10/10 Excellent

Carlos, New jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena estadia nice staff
Stayed 5 nights in May 2018
Response from Jefe de Relaciones con los clientes HMC on 1 Jul,2018
Muchas Gracias por haber elegido nuestros Hoteles HMC y en particular Castel, Agradecemos mucho sus comentarios y estamos trabajando para dar lo mejor de nosotros cada dia y mejorar sus experiencias, todos sus comentarios son bien recibido.

10/10 Excellent

Bunny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, personal attention by staff, big rooms
Friendly staff. Great neighborhood. Safe. 10 minutes from downtown by taxi. Great breakfast. Ingrind at the front desk was great.
Stayed 5 nights in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my stayed was very good hotel . just great and cleaned .great location closed to the city
Stayed 5 nights in Apr 2018

10/10 Excellent

jules

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jocey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the price. Location is close to the historical center and area is very quiet.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel but a bit far from the historic centre
This is a lovely little hotel which is stylish and clean. The bedrooms are lovely, our bathroom was huge and the breakfast was extremely good. It's quiet and comfortable and the staff are very helpful. The only down side is that it's a good twenty minutes walk from the old historic centre, which can be quite tiring in the heat. You can, of course, get taxis cheaply to and from the main tourist areas, but it does make exploring these areas more of an effort. If you do stay here, be sure to walk along the harbour to get to the historic centre, as this is a much nicer walk than the one recommended by staff.
Stayed 3 nights in Feb 2018

8/10 Good

Dustyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing little hotel. Staff was very helpful and friendly and the free breakfast in the morning was a great way to start the day. Not having a pool was definitely a downside as well the rooms could use a mini fridge to keep beverages cold. Was within walking distance for the Old City which was nice as well but it was enough off the beating path that the neighborhood was quiet. Would definitely recommend to other couples
Stayed 8 nights in Mar 2018

2/10 Terrible

Emmanuel

Disliked: Staff & service, room comfort
Not as advertised
I chose this hotel mainly because it had great reviews for a place that didn't cost much. However, when we got there the front desk staff didn't know anything at all about the area we were in: no places we could go eat or excursions we could partake in. All they could tell us was to go to El Centro. The breakfast wasn't as great as the other reviews claimed and they offered the same exact thing every day; eggs, cereal or a sandwich. There was no room service as advertised. We were charged for two slices of bread and some butter at night that the front desk had to go and get because there was NO one else there at night. They never offered dinner services and didn't mention if there was any to begin with. What really bothered me is that I left great tips for the housekeeper and they never changed the sheets on the bed!!!! It wasn't until the third day that my girlfriend noticed that the pillowcases were still stained with her hair dye. The pool didn't work. Privacy was suppperrr sketchy because the blinds on the door windows were see through and staff would walk by and look!!!! There was never a manager on the property. The bed was uncomfortable and noisy. The main disappointment was the extremely poor service. We didn't expect the utter lack of care exhibited by the staff.
Stayed 6 nights in Mar 2018

6/10 Okay

Susanna, Florida

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Location
I chose this hotel because of its location and I was happy with it since I didn’t want to be in the walled city. The main issue we had was they made us stay in a queen bedroom (with one pillow and they didn’t have any other pillow when requested one) the first night when we had a king reserved for the whole stay. When I asked for a refund they said they didn’t do it. The king room where they moved us had a bathroom upstairs with some pretty steep stairs which it wasn’t a problem with us but I would not raccomend if you have any problem with stairs. Also my room key broke by me just turning it and they charged me for it even tho they didn’t refund us for making stay in a smaller bedroom.
Stayed 6 nights in Mar 2018

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experienced world travelers highly recommend
All 8 of us felt the hotel and it's location couldn't have been better. It was only a few blocks away from the harbour and a 20 minute walk to the old historic city. Grocery stores and small restaurants close bye. The hotel was quiet and served great breakfasts. The staff were very helpful in suggesting things to do and places to visit.
Stayed 3 nights in Mar 2018

10/10 Excellent

MARLENE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exactly as pictured. Breakfast was excellent. Facilities super clean and comfortable. Very pleased
Stayed 5 nights in Feb 2018

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location about 30 minute walk from the old town. Nice and helpful staff. I enjoyed my stay there.
Stayed 3 nights in Feb 2018
Response from Relaciones Con Los huespedes on 5 Mar,2018
Thank you for you comment

4/10 Poor

kyle , san francisco, ca

Liked: Cleanliness, room comfort
Disliked: Staff & service
Deceiving- no pool as advertised and lackcharacter
There are a few nice things to say about this hotel so I would like to start with what we appreciated about it. First off the appearance of the hotel from the outside is nice. The brick and castle style of the place is really cool looking. The lobby is also nice with a little indoor garden and elegant tile structure that runs behind . The rooms were clean and the bed was comfortable. The biggest disappointment for us was that the hotel advertised a pool and was one of the main reasons we chose the hotel, but the hotel doesn't have a pool. We checked into the hotel in the early evening expecting that we could relax with a beer next to our pool. When we got to the hotel, put on our bathing suits, and couldn't find the pool we asked at the front desk. He informed us that the owner had moved into the unit next door and that it's now his private pool. With our swimming suits on, you can image our disappointment. The staff member told us that they offer packages where they could take us to another hotel to go to a pool. We're supposed to pay to get to and use a pool at another hotel when we are expecting one to be included??? No no, we'll pass. Unlike other hotels that we stayed at staff wasn't helpful and no services were offered. We asked the staff for advise on several different things including: where we could go to eat, where we could buy a charger for our phone, where we could find a convenience store, and where we could find a pharmacy. The response to each of these was
Stayed 2 nights in Feb 2018

8/10 Good

Suzanne, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel
While it's a 20 minute walk to the old city, is recommend the hotel for being great value for money, with spacious clean rooms, with aircon. Quite hard to find though ... they could do with putting up a decent sign!
Stayed 2 nights in Jan 2018
Response from relaciones con los huespedes on 15 Feb,2018
Muchisimas Gracias por sus apreciaciones hacia nuestro Hotel

8/10 Good

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff delivered a polite professional service.
The staff delivered a polite professional service. The hotel was situated in a cul de sac. Consequently it was quiet and conducive for a good night sleep. The breakfast fare was good and healthy.
Stayed 3 nights in Jan 2018
Response from Relaciones con los clientes on 1 Feb,2018
Thank you for you comment

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was there four nights
The staff was great. There is no pool. The room (1) was large. Water was hot. Breakfast was good. I also used there computer to make travel plans.
Stayed 4 nights in Jan 2018
Response from Relaciones con los clientes on 28 Jan,2018
Thank you for you comments

10/10 Excellent

Mike, Belfast, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quiet comfortable spot
This is a small family hotel in the Getsemani district about 300 from the seafront. The rooms are very clean and nicely decorated and furnished with traditional furniture that increases the homely quality. The WiFi and air conditioning were both good and the breakfast - served at the tables in the small restaurant - was tasty and good quality.
Stayed 1 night in Jan 2018
Response from Relaciones con los clientes on 22 Jan,2018
Thank you very much for your positive experience in our Casa Castel Hotel, we hope to see you soon

10/10 Excellent

Fredy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Jan 2018
Response from Relaciones con los clientes on 18 Jan,2018
Thank you For you comment