2 outdoor pools, pool umbrellas, sun loungers
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Reviews of Hotel Isla del Encanto

4 out of 5
Hotel Isla del Encanto
Parque Nacional Corales Islas del Rosari, Cartagena de Indias, Cartagena, Bolivar

Reviews

9.0

Wonderful

Rating 10 - Excellent. 94 out of 143 reviews" "
Rating 8 - Good. 27 out of 143 reviews" "
Rating 6 - Okay. 15 out of 143 reviews" "
Rating 4 - Poor. 5 out of 143 reviews" "
Rating 2 - Terrible. 2 out of 143 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Connie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great attention from staff. Very pleasant and helpful.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is wonderful, can’t wait to go back again.
Stayed 1 night in Apr 2024

10/10 Excellent

Keenan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly wonderful few days at this gorgeous property. The boat ride to the property from Cartagena was a beautiful one hour trip. Welcome drinks and friendly staff greeted us upon arrival. Our villa overlooking the pool and sea was modern and comfortable with very quiet and effective air conditioning, that was necessary as the afternoon heat was impressive. Three meals per day are included and they were tasty, well prepared and large portions that were served by friendly staff. Note that alcohol is NOT included in the rate, so be prepared to pay extra for any cocktails or wine. The neighboring village was a bit loud at night as the street party went until the early morning hours, but it was a LOT more quiet than the street parties in Cartagena. Overall a great spot that was very well maintained, relaxing with great food and great service. We would highly recommend for a relaxing escape after busy days being a tourist in Cartagena.
Stayed 4 nights in Mar 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful isolated (reached only by boat) tropical resort on the beach. A wonderful break from the hustle of the city of Cartagena.
Stayed 3 nights in Feb 2024

10/10 Excellent

Bruce

As nice as we expected - maybe more so. Beautiful surroundings.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Secluded feel, but options to venture out. Good variety in menu.
Stayed 5 nights in Feb 2024

6/10 Okay

alejandro, Wellington

Liked: Staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Rebeca

Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
It was a wonderful stay from start to finish. Service was incredible, food delicious, rooms amazing. Only downside was that I didn’t think to bring bug repellent. Mosquitos were bad early am and evening so we were unable to use our balcony at all and had to get out of the pool by 5:00pm. This was in November at the end of rainy season, so it makes sense that there were mosquitos, just an oversight on my part. Hope this tidbit helps someone be better prepared.
Stayed 2 nights in Nov 2023

10/10 Excellent

Adriana

Travelled with partner
Liked: Amenities
Amazing just watch out mosquitos after 6 pm
Stayed 1 night in Sep 2023

10/10 Excellent

Latasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful. The only thing I didn't like was not having a free option of transportation off of the island when i wanted to go explore. However the overall stay was nice and the staff were very kind. Also make sure to take bug spray the mosquitoes were very bad and I got bit up alot.
Stayed 3 nights in Oct 2023

8/10 Good

Lois, COCHRANE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is absolutely amazing. We came on a family of 7 adults vacation in late September. The staff treated us like family. No reservations for dinner necessary. Our table was set for our 4 rooms every meal. Which was a way too much food. Three course for every meal. Wow. What to know before you go. 1) they provide transportation there and back from Cartagena, however the time of arrival and departure was not disclosed on booking. Typically they pick up at noon(be there at 11) and they depart at 3:00. The thing to remember is, it’s by boat and dependent on weather conditions. We ended up having to book a private boat back because of our flights. $450 USD. 2) all inclusive includes a breakfast buffet. A 3 course lunch with choices. Usually salad or soup, followed by a choice of 3 entrees and several choices of dessert. 3)it is extremely hot and especially humid in September. September and October is a low season. Very few people there, including day trippers. There were only 5 or 6 rooms besides our family.(conservative estimate). Locals told me the resort is packed jAnuary to April. 4) when booking I understood there was a beach for hotel guests and one day trippers. There are separate pools, bar and food area for guests, but the actual beach is for both. You can access the ocean from the reserved pool area, but not the beach. Wasn’t crowded so no issues. 5) activities booked were amazing. private boats with locals
Stayed 4 nights in Sep 2023

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing experience the staff, food and property where all 5 stars
Stayed 3 nights in Sep 2023

4/10 Poor

MacAdam

Travelled with family
Family of four (two adults, two kids- 8 and 11) from California stayed four days. Really nice location, nice pools, felt very safe. Nice rooms. Beautiful grounds. However, the all-inclusive at Hotel Encanto appeared to our family to mean "all- mediocre." There is no drinking water onsite from the faucets or from water filtration systems. The resort provides one, ten oz. bottle of water at breakfast, one at lunch and one at dinner. Period. Beyond those thirty ounces of drinking water per person, per day, you have to buy. For a 500 mL bottle (about 17 ounces) they charge about two dollars. For a family of four, this significantly added up over the course of our stay. It was also just kinda of philosophically insulting for a "four star resort." Good side: great bartenders. Super knowledgeable, great drinks. These folks know how to make exceptional cocktails. Disappointment: the food. Very limited options, and guess what? No other options. There is no where else to go anywhere geographically, to eat a different meal. If food is not a big deal to you, then this should not dissuade you. Skip the snorkeling tour (really), and make sure you don't want to cut your trip short. By day three we asked to leave the island- no refunds and a private boat costs $400. We stayed our final day. For the prices they are charging, I would advise folks to head to Mexico or Costa Rica for much better options at the same price point.
Stayed 4 nights in Aug 2023

10/10 Excellent

Sarah Beth, Montclair

Stayed 3 nights in Jul 2023

10/10 Excellent

gerard

Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with large staff - ready to assist with any questions or needs - at anytime. Clean rooms and property is frequently cleaned up. Resort offers activities for kids and adults. Pool and beach is family friendly. Food is good - although menu is small.
Stayed 2 nights in Jul 2023

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Súper great places for relaxing, all the staff and service is excellent.
Stayed 3 nights in Jul 2023

10/10 Excellent

ANGELICA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is wonderful, staff and services remarkable. Food and location exceptional
Stayed 6 nights in Jul 2023

10/10 Excellent

Pedro, Kokomo

Travelled with family
Liked: Staff & service, property conditions & facilities
Beautiful!
Stayed 4 nights in Jun 2023

8/10 Good

Kathryn

Stayed 4 nights in Jun 2023

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful beach in a quite relaxing isle spot. Loved the costumer service and the sound of the birds every morning☺️☺️ food was great as well!!
Stayed 2 nights in Jun 2023

10/10 Excellent

catalina

Stayed 2 nights in May 2023

10/10 Excellent

Freelance

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great
Stayed 3 nights in May 2023

8/10 Good

sebastian

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely stay. Very relaxing with enough entertainment from the sea and the several pools. Also the in the pool bar was a nice touch and Andres made fantastic pisco sours! One unfortunate aspect was the arrival. Seeing that we came with another family from Cali, we arrived by plane at 1200. Surprisingly the resort did not offer any transport and the call center were no real help. Maria Garcia, Jose and Diana were not helpful in helping us solve the problem. Instead they wanted to over charge us for a private bus ride or we had to figure it out by ourselves. One even had the audacity of saying that we should walk! Considering the price of the resort, one would expect better transportational services all day round and certainly more professional staff at the call center. Perhaps them participating a week as staff at the resort to better understand the professional standards would benefit them. The staff at the resort were extremely professional, helpful and always accommodating. This surely gave us a relaxing and luxurious stay.
Stayed 2 nights in May 2023

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint property and very well kept and clean
Stayed 3 nights in Apr 2023

10/10 Excellent

hope, scottsdale

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful beach get away
Stayed 3 nights in Apr 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, friendly staff, good food, lots of good (paid but affordable) snorkeling trips. Very relaxing. Great value. The boat ride there and back is fun.
Stayed 3 nights in Apr 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it so much
Stayed 3 nights in Apr 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff, extremely nice, sweet and attentive. The place is clean and beautiful as well
Stayed 5 nights in Apr 2023

10/10 Excellent

Steven

Stayed 2 nights in Apr 2023

10/10 Excellent

Jason

Stayed 2 nights in Apr 2023

6/10 Okay

HAGGAI

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2023

10/10 Excellent

Oscar, Charlotte

Stayed 1 night in Mar 2023

6/10 Okay

Apoorav

Disliked: Cleanliness
Only two words - BED BUGS.

10/10 Excellent

Chisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at Hotel Encanto for my 35th birthday. Lovely grounds, well maintained. Romantic or family friendly. Good music at the pool. Lunch and Dinner was very tasty.
Stayed 1 night in Feb 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Great staff and very friendly.
Stayed 2 nights in Feb 2023

10/10 Excellent

Bryant

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing with its beautiful views, nice suits, amazing food. The only thing you should know is that its a place to relax. Everyone pretty much goes into their rooms at sunset. Not very social during the night.
Stayed 2 nights in Jan 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tropical Getaway
When I was looking for a place for us to stay in the Rosario Islands around Christmas, the Isla del Encanto was the only property that had availability and I thought it was a little pricey. But, after staying two nights, it was well worth the money. The location is beautiful and we watched the sunset over the Caribbean Sea. The amenities were great and the service from the staff could not have been better. One thing to consider is that the price includes meals, which were mostly delicious. And we got transported from/to Cartagena by a speedboat, which made the property seem even more exclusive. Our only complaint was that we arrived on Christmas Day and there was loud music coming from celebrations in the nearby town of Baru that lasted until midnight. But we didn't hear it the next night so it may have just been due to the holiday. I highly recommend this property.
Stayed 2 nights in Dec 2022

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent a few days in this hotel & it was beautiful. If you want a party scene, this hotel is not for you. If you want peace, & relaxation, then this is the place. The hotel is small & that’s what makes it peaceful; it’s a very tropical vibe . We stayed in a bungalow with a modern setup: AC, TV, shower with hot water. The pool was beautiful with beds to lay down in & gaze at the ocean. The beach is small but not too small plenty of loungers to relax in. The beach is a hit or miss. First day it wasn’t too clear with few seaweed (due to rain) ; the next day it was really clear and calm waters. Either way each day we spent hours on the beach, warm waters hardly any waves. We loved it. The staff was AMAZING. William in the restaurant was wonderful very attentive, polite & pleasant to talk to. At all times William always went above & beyond during our stay. Alfonso was also fantastic! All the staff was great they make sure you are happy and taken care of. The food is to die for, so delicious. I still dream about it to this day. It’s semi all inclusive. You get breakfast lunch and dinner but it’s at specific times, so you can’t eat just whenever you want, honestly it wasn’t a problem as the meal portions were extremely generous. They have room service but we never used it. To get there is by boat 1 hr, or car is about 1.5 hrs roads are pretty good a few bumps but not bad. Juan Camilo our driver was nice & informative; felt safe the whole time on the roads. Definitely WILL be back!
Stayed 2 nights in Nov 2022

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing place. Wonderful staff super clean… food was amazing!!! Thank you
Stayed 1 night in Nov 2022

10/10 Excellent

Jessi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Family Stay
We stayed here for 4 nights after a bunch of adventure travel around the Cartagena area. We are a couple with a 2 year old. This was a perfect ending for our trip. The place is immaculate, our kiddo didn't wear shoes the entire time. Rodolfo and Samuel, as well as William and Mayra were SENSATIONAL at the restaurant- they helped us ensure we had meals that worked with our toddler's midday nap, and vegetarian options galore. They really came up with so many delicious veggie options. Our room was spacious and clean, beautiful view. The whole hotel was a great balance between family-friendly and not just-for-kids. I could see coming here as a couple just as comfortably. The pools were so comfortable and lovely. We also went and did a family photoshoot with the onsite photographer- it was so efficient with great and easy results. It was such a fantastic stay, and just the right amount of intimacy and luxury. I see some complaints here about noise from the neighboring town- while we did hear it faintly some nights, it was really not an issue. We travel with a sound machine, and never even plugged it in. Highly highly recommend.
Stayed 4 nights in Aug 2022

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The one thing we did not like was the ride via a bus to the island. I think it took us way longer then via a boat because the return to the main city was quicker. The hotel itself was very clean and beautiful. The massages were amazing and the staff was wonderful. Kelly our waitress was amazing, we loved her! Thanks to the whole staff on the island for the amazing service.
Stayed 1 night in Sep 2022

6/10 Okay

Eleana

Liked: Cleanliness, staff & service
Un pictures looks much better. The staff are the best of the resort. The food was ok. The beach was ok. I give 3.5 start.
Stayed 4 nights in Aug 2022

10/10 Excellent

Oscar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small Hotel, great service, not crowded, beautiful rooms.
Stayed 4 nights in Aug 2022

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the place. Staff, Marcel, Kelly, Eríceles, & Jr. We’re awesome. We loved it
Stayed 2 nights in Aug 2022

10/10 Excellent

Alejandro

Travelled with family and small children
Liked: Cleanliness, staff & service
Overall nice
Stayed 3 nights in Aug 2022

6/10 Okay

Elba Raimondi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The best part of the hotel are the staff members. They are always willing to help and trying to make the guests feel welcome. I would like to name some of them, Omar, Maria Nela, WIlliam, Kevin, Luis and, Alfonso. The rooms are nice, but it would be great to add a wardrobe and thin curtains to let some light in. The swimming pools should be cleaned more often and the music coming from the bar there, turned down. There are too many daily visitor for the size of the beach.
Stayed 4 nights in Jul 2022

10/10 Excellent

Johanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very quiet and peaceful at night. They do a beautiful job setting up dinners in the evening with good food options and gorgeous views of the ocean. I definitely recommend it!
Stayed 1 night in Jul 2022