Hotels near Casa Ortiz

"No. And staff was rude and ignored me and other customers. Room was dirty and dusty and smelled like poop. Restroom was way worse and dirty."

"The rooms are definitely use some updating. The bathtub and shower curtain need to be replaced."

"Stained towels, torn blankets with big holes in them, flushing the toilet took multiple attempts to fully flush, no beverages at all for breakfast, had to ask multiple times for someone to refill the breakfast section, including bread and milk for the cereal. No ice in the ice machine. This hotel has significant room for improvement, and from my personal experience I will not speak highly of this place. Consider improving basic things such as a better service from your employees, and prioritize clean towels. Super nasty seeing brown and red stains on the towels…."

"We were there for a concert - staff was so great about it. Plenty of breakfast downstairs. Property is in nice area. Near shopping too!"

"The suite was great. The staff was amazing and made the stay memorable!"

"My stay was one night, with a small, kenneled dog. Everything seemed clean and the location was great for navigating El Paso events."

"My room was clean and in close proximity to parking. The staff were super friendly and helpful. Check out was easy and quick. I highly recommend Palace Inn El Paso."

"Honestly, the hotel needs an update.A appearance on the inside looks old. Stained carpets from years of use, Faucet in the bathroom was difficult to use, couldn't get the temp or water flow to come out easily, bathtub looked dingy. I'm not expecting a perfectly clean and maintained place, but for the price, it wasn't worth it to me."

"room was nice and clean"