We had 2 chalets booked and really enjoyed ourselves. The chalets are large, well laid out and very comfortable. the property as well has lots to do for the family and very clean. The only thing I was upset about was when we went to check out around 10.50am, we were told that we needed to pay R150 per chalet for the late check out. I told the lady at the reception that this was the first I heard of it and this was not mentioned to us when we checked in, on the website or in the envelope which was given to us. Usually all the resports I go to, in the envelope which is accompanied with the keys, there is a letter with information such as special activities, special dinners or other important relevant information. All the lady said was on the confirmation it stated there that check out is at 10.00am. I fully agree we were in the wrong and would have paid this had it been mentioned to us. I have stayed at many resorts and hotels worldwide and not once was I asked to pay additional funds for checking out less than an hour after cut off.