Cenote Cristalino

Employees were very nice and professional. We definitely enjoyed Alberto

We loved our stay, the staff was attentive and very nice, the food was really good in the restaurants as well as the buffet. The bathrooms could use some upkeep and renovation in the rooms, but otherwise our stay was comfortable and enjoyable!

Let’s start with the good. The people are great and provide a great service. Carlos at the pool bar is a powerhouse. This guy is works hard and does amazing work. Armando is right next to Carlos always working hard to make your stay amazing. Cindy and Thresita are your go to at the beach they hustle to keep you taken care of and never let you down. Stephanie is super fun and super nice. She does a great job bringing the party all day! Now for the not so great. The food is just ok I’d describe it as your local all you can eat buffet quality. Some things are good and others not so great. Find what you can survive on for your stay. The Room is clean but could use some work I am not going to pick it apart. We stayed in room 813 couldn’t figure out the ceiling fan and the outlers/receptacles won’t retain the cord because they are worn out. The hallway outside the room can be very loud and the doors are very “thin” so if you’re a light sleeper beware. Some how on the first night the ironing board fell out of the closet and threw the doors . I thought the door was being kicked in by the cartel. Gave the wife and I a heart attack.Some things to be aware of. It’s a smaller hotel so it has it what I would consider a smaller size pool. There are limited seating around the pool so it’s tough to get one get there early. Most of their seating is on the beach, but it can still fill up quickly when we went in first week of January. The hot tub closes at 7pm