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Reviews of CCI Express Inn

2 out of 5
CCI Express Inn
2011 W. Everly Bros. Blvd, Powderly, Central City, KY

Reviews

6.4
Rating 10 - Excellent. 19 out of 103 reviews" "
Rating 8 - Good. 28 out of 103 reviews" "
Rating 6 - Okay. 22 out of 103 reviews" "
Rating 4 - Poor. 16 out of 103 reviews" "
Rating 2 - Terrible. 18 out of 103 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay here again
Stayed 1 night in Apr 2024

2/10 Terrible

Maryann

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property looked abandoned, unsafe, in a scary area.
Stayed 1 night in Apr 2024

8/10 Good

tim

Travelled with family
Liked: Staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Sandra

Travelled with partner
Since I have a physical disability it was hard to use the bathroom facilities in our room. The commode was too short and vanity too tall. The bathroom was not designed for a person with a disability. Was not offered a viable alternative.
Stayed 1 night in Dec 2023

6/10 Okay

Cynthia

Disliked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

Wilson

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hostess and conveniently located for my trip.
Stayed 2 nights in Nov 2023

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Ronald

Liked: Room comfort
Disliked: Cleanliness, staff & service
Terrible place
We reserved through hotels.com but when we got there they said they don't take reservations only walk ins. But I had my email to prove it and they said no. So ended up paying more for a room I didn't want. Not happy at all
Stayed 1 night in Nov 2023

2/10 Terrible

Dana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Sheba

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the convenience of the site, but the bathroom ceiling was covered in mold, the room smelled horrible. The toilet was clogged, the bedding stunk as if a sweaty person slept on it. Phone in the room was not working. I will never stay there again!!!!
Stayed 2 nights in Oct 2023

2/10 Terrible

Johnathan

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will never stay here again!! bugs in the floor, bathroom was dirty, bed sheets were stained. When we went in a non English speaking child was at the counter and we stood there until a woman in her pajamas comes out of a room and helps us while she stays on the phone with her mom. Says free breakfast but thats not true. There were bicycles surrounding the front door and a busted up gas grill in a parking spot. Im not one to ever say anything but id stay far away from this place
Stayed 1 night in Sep 2023

4/10 Poor

Wanda

Travelled with family and small children
The room was dirty, very dusty, bathtub nasty, refrigerator inside very dirty, just not a clean room. The clerk at the desk was helpful, but didn’t offer a discount or to clean the room.
Stayed 1 night in Sep 2023

2/10 Terrible

Frenchelle

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2023

6/10 Okay

LAMaster

Travelled with partner
Liked: Staff & service
Nice staff,hotel needed some upgrades, Room we had was good. No breakfast.
Stayed 1 night in Sep 2023

2/10 Terrible

Tina

Disliked: Cleanliness, staff & service, property conditions & facilities
Woke up in the middle of the night to find the table covered in ants & several spiders in the bathroom. We call the front desk to tell them about the all the bugs & we want another room or something has to be done and they tell us it's summer it's normal & they don't have any other rooms & all the rooms have ants! We started checking the bed for bed for bed bugs thankfully they didn't have any of them! No vending machine & the ice machine looked like it had never been cleaned. The bathroom shelf under sink had so much dust on it it hadn't wiped off in a very long time. The toilet wouldn't flush half the time you would have to keep flushing it for anything to go down. It says on their listing they have a restaurant & 24hr room service & they do NOT. No continental breakfast not even a working vending machine.

10/10 Excellent

Randall

Stayed 1 night in Jun 2023

2/10 Terrible

Cindi

Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Run down. Grass shin high, ceiling tiles missing big holes in ceiling ice machine looked like it would fall on you if you weren't extremely gentaland I was g it ven a hard time about my service dogs and told I couldn't stay a second night even though I had a reservation
Stayed 1 night in May 2023

2/10 Terrible

Cindi

Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
They fought me about my service dogs and charged for them. She refunded it the next morning but refused to let me stay the second night even though I had a reservation.
Stayed 1 night in Jun 2023

2/10 Terrible

Christopher

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The cieling in the bathroom was falling in..the tv didnt work..and nobody would answer the front desk
Stayed 1 night in May 2023

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The motel was the worst that I ever stayed in. TV didn't work, the refrigerator had dried up stuff in it, and the bed had blood all over the end of it. It was disgusting
Stayed 1 night in May 2023

6/10 Okay

Jon

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in rm 101
For the price, you can't beat it. Clean rooms comfortable bed. Friendly staff. Good location.
Stayed 3 nights in Apr 2023

8/10 Good

Darnell

Travelled with family
Liked: Staff & service
Stayed 1 night in Mar 2023

2/10 Terrible

Lydia

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
TV and toilet don't work
Stayed 1 night in Feb 2023

6/10 Okay

Chris

Stayed 2 nights in Feb 2023

10/10 Excellent

Tracey

Stayed 1 night in Dec 2022

6/10 Okay

Rebekah

Travelled with family
Liked: Staff & service, amenities
We arrived very late after a long day of travel. This was the only location for 20-30 miles with a room left, so we chose it. Nice, easy check in with friendly staff. Very poorly kept rooms though, not just old but dirty. I know we were very tired, but told the family, "don't touch anything, just get into bed and we will leave first thing in the morning."
Stayed 1 night in Jun 2022

2/10 Terrible

Mickey

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I wouldn’t let a dog stay at this place. It’s terrible
Stayed 2 nights in May 2022

4/10 Poor

Adam

Stayed 2 nights in Apr 2022

10/10 Excellent

Janet

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to business meeting, very clean, quiet, friendly staff
Stayed 1 night in Mar 2022

10/10 Excellent

Mel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

2/10 Terrible

Monyale

Disliked: Staff & service, amenities, property conditions & facilities
The front desk employee was terrible and he kept my license
Stayed 1 night in Jan 2022

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed.
Excellent location, and it looks like it's in the middle of several different upgrades but old sheets, old towels, dirty floors, no breakfast and practically empty. I won't return.
Stayed 3 nights in Nov 2021

4/10 Poor

Nick

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love me out stay
Stayed 1 night in Oct 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Its was not clean. Had to clean my own room. Change my own sheets. Went and bought me a coffee pot and blanket. Only 1 person ever work in the hotel at 1 time. No maid service at all. Lobby is filthy. And a girl turning tricks out of the room across the hall. And also smoking pot.
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Will never stay there again. We were told we would get free breakfast but there was none. Not even coffee. After two days the ICE machine broke down and they didn't fix it. We left three days early.
Stayed 8 nights in May 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It smelt horrible
Stayed 2 nights in May 2021

4/10 Poor

Jill

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
For a non-smoking room, there were cigarette burns in the comfort and sheets. I don't think they believe in fabric softener because the sheets and towels were stiff and scratchy. Holes were in the walls and not where a picture would be hung. Who knows why they are there. Service? Ha! The kid couldn't even say my name (it is as easy as Smith). He was even holding my ID and asked me for a fifth time what my name was. He may of been distracted by helping two other people during check-in. Guess I my business wasn't as important as theirs.
Stayed 1 night in May 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
price was very good. lobby hot and dirty, outlet in the bathroom and some of the lamps did not work. entore room was dusty and toilet required multiple flushes to work. staff was nice.
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It wasn’t terrible. There were no bugs or anything which I was grateful for. The non-smoking rooms have been renovated but we were in a smoking room. There was still a cigarette in the astray when we came in. Stains, cigarette burns and such, which is fine. It’s understandable. Not much was explained, and check out is just throwing your room cards into a bowl. Wasn’t terrible and glad it’s clean since it’s the only hotel in the city.
Stayed 1 night in Apr 2021

4/10 Poor

Z.R.

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I liked about this day was it had Wi-Fi. Light fixtures did not work, room was dirty, AC and heat did not work, hair on bathroom floor and in bathtub, no housekeeping came in while we were away so we had no fresh towels, no cups, vending machine was out of service or empty, the management was laying on a couch in the back room and did not want to answer Bell for service at desk,
Stayed 1 night in Apr 2021

6/10 Okay

Joshua

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Could have been better
When I walked in the place smelled very strongly of Indian food. they checked me into my room I went in there and the room hadn't been cleaned and bath linens in the floor, unmade bed, personal belongings. i went back to the desk and they put me in a different room, but I didn't get a smoking room like I had requested. not a bad Hotel overall but the service wasn't very friendly and not a great experience
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
It was clean. That's about it. No staff at the front desk, no one answers phone, no towels in the room. The only thing they do willingly is the owners have a big family dinner every night.
Stayed 1 night in Feb 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It would have been nice if there was a single cup coffee maker and an alarm in my room. Everything else was fine. Although, it would have been nice to have had access to all the tv channels.
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
The washcloths and towels were stained, the comforter on the bed had multiple stains on it. Some of the lights In the room didn’t work. I expected better than that from the website photos.
Stayed 1 night in Feb 2020

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was helpful. Somethings were in disarray b/c of the construction. However, I felt the room was updated and clean.
Stayed 1 night in Jan 2020