Great Wolf Lodge, Central United States hotels

" Be cautious when a hotel offers you an “upgrade” that you did not ask for. I stayed at the **Royal Sonesta in Houston** last weekend, and it was one of the worst hotel experiences I have had. When I asked for a room with a queen bed, the receptionist told me none were available. She went to the manager’s office and returned saying they could upgrade me to a room on the Executive/Concierge floor instead, describing it as a spacious room with a lovely view. I was pleasantly surprised at first, but soon realized it was not really an upgrade or a favor. Unfortunately, the reality was very different. The room was extremely small—more like an airport hotel room—with a very average view. The most disappointing part was the bathroom. The bathtub and shower head were extremely old, and there was no handheld shower. The shower head looked so old and dirty that taking a shower was quite unpleasant. I asked if they could move me to a room with a handheld shower so I could help my elderly mother shower. I was told those are only available for disabled guests. I explained that my elderly mother does have mobility issues, but I was then informed that no rooms with a handheld shower were available at that time. The breakfast was also below average, so I would not recommend paying the $30 per day for it. In addition, there was no bellman, and there seemed to be only one recepti"

"Clean room - great staff - would stay here again!"

"Great location. Room was very hot. U can't switch heat to AC in the rooms. U just have to deal with what the hotel has it on. Also they would only give us one little fan to cool off. Not 2 which I'm sure they had plenty of. Other then that no complaints. They give a free happy hour with 2 free drinks a night from 530-7. And the free breakfast is great "

"Always nice!! I stay here 95% of the times that I’m in New Orleans. And they never disappoint. Cleanliness and the staff is awesome. "

"Clean, amazing terrace, bad and breakfast. "

"“Suites” were out dated, smell of old water and stained sofas. We had two rooms and the “studios” were remodeled and much more clean. Don’t recommend suites and staff was overall pretty rude and annoyed. "

"Didn't appreciate the late check in and the rooms not being ready. Took 1.5 hours to get out room"

"Clean room. Facility is clean. Structured. Room very comfortable. Valet attendants go above. Courteous, helpful as I am handicapped needed care to load/unload. Once we learned the access to the hotel not being where the casino is was much easier. A lot of construction in the area. "

"I like this hotel. It’s simple, clean, no frills and gets the job done. Hallways carpets are a little worse for wear but the room serves the purpose - you get what you reserve! - and you’re close to everything. It’s a “go to” for me. "