Loews, Central United States hotels

"Breakfast is amazing so much selection, location is amazing! A block off of the Magnificent Mile and 10 min walk to train station. Many restaurants/shops nearby. The room was nice but you must leave a key im the room to keep your fan or heat going. Shampoo/shower supplies are nice.. *watch for hidden costs! Also they may say check in is at 3, but they told us our room was still not ready an hour after the time we were supposed to be able to check in… "

"The front of entrance has a very strong odor. The area is a little run down however, once inside the front lobby is nice. The rooms do need updating but they are clean overall 3 star"

"The lobby bar makes the best drinks! Friendly staff from valet to housekeeping!"

"Food was overpriced and two star quality, room was not very clean and the bathroom was outdated. "

"Clean room. Great staffs great Casino"

"Loved the suite, connecting rooms! Needs a bit of renovating for rugs and wood! No room service!! Ok lobby. "

"It’s in a great location and the staff is always nice. "

"Pool area was a lil small, but the overall hotel is Great. "

"We recently stayed at the DoubleTree by Hilton and unfortunately had a frustrating experience overall. Check-in took much longer than expected due to a very long line, and there were no luggage trolleys available, which made getting our belongings to the room more difficult. Later, when we tried to purchase items from the Grab and Go area, we waited over 30 minutes in line despite only being third in line the entire time. There were only two attendants working, and the service was extremely slow. After finally getting to our room around 10:30 PM, things took a turn for the worse. When we went to adjust a lamp plug, we discovered the outlet cover was not properly secured to the wall. As soon as the plug was touched, the power for the entire room went out. This created a safety concern and left us in the dark. We were then forced to relocate rooms at around 11 PM, which meant packing up all of our belongings in the dark. To make matters worse, we had to wait in another long line at that hour just to get new room keys. Again, there were no luggage trolleys available, making the move even more inconvenient. Overall, the experience was disappointing due to poor maintenance, long wait times, and lack of basic accommodations like luggage carts. We expected a much higher level of service and efficiency."