Česká Lípa District Holidays

I made a terrible mistake booking this so called "4 Star" hotel. It does not even deserve 1 star. It says on their web they have a restaurant (Tonnini Enoteca Wine Bar) located in the basement serving international cuisine, local dishes for lunch and dinner, plus a daily buffet breakfast. All lies. Wrrive arrived one night and took the elevator to the basement to find a building site. No information advising on restaurant being closed. Nobody to ask either, we left every morning after 10am except a couple of days we went early and we never saw anybody in reception, only Saturday and Sunday. Nobody there at nights when we came back betweek 9.30 and 10pm. Reception is supposed to be open 10am-10pm. More lies. Couple of bars around so we went there. We were 2 people in the room and only 1 bath towel was left (no basin towels, just 1 bath towel and a floor towel). Since we could not find anybody in reception we could not ask for one or even leave a note as there was no paper or biro in the room and I honestly did not bring any with me. We had to buy a towel, then. Daily housekeeping? Expect none. Our first day, the bed had not been done. The rest of the days we left the sign in the door requesting for the room to be done. Only the bed was made (pillows thrown, nothing straightened, duvets folded on top, that was all). No hoovering, or dusting, no bathroom done at all. Not a single day. Only toiletry: watered down soap, I had brought my own shampoo. No 4 star standard

The beds were very comfortable. The space was very large and accommodated 5 easy. Very clean and breakfast was great (although I’m certain I prepaid and they said I did not). My only issue was they didn’t seem too happy we were staying there. Maybe they don’t like Americans. Idk but we were quiet and polite, yet I felt like we were criminals.

Very small lobby, but great rooms. The property is immaculately clean and staff at the front desk is very helpful. I would definitely stay here again!

Wonderful location, great location & good breakfast selection. The room could use little more light fixture, so writing in the evening could be easier. The bar is well stocked but didn’t see a bartender.

The staff failed to make up the room half the time. When they did they didn’t touch the dirty dishes or refill the coffee pods. The breakfast is overpriced, but the nightly rate is cheap without it. The spa is listed as one of the amenities but only available for a fee. The location is great — close to everything.