Exterior
Check availability

Reviews of Kempinski Hotel Changsha

5 out of 5
Kempinski Hotel Changsha
No.419, Shaoshan Middle Road, Yuhua District, Changsha, Hunan

Reviews

9.2

Wonderful

Rating 10 - Excellent. 23 out of 35 reviews" "
Rating 8 - Good. 9 out of 35 reviews" "
Rating 6 - Okay. 2 out of 35 reviews" "
Rating 4 - Poor. 1 out of 35 reviews" "
Rating 2 - Terrible. 0 out of 35 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

STEPHEN, HUNTINGTON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Dorothy the manager super helpful speaks English and Chinese perfect.All of the staff were very helpful.The buffet breakfast incredible.The buffet weekend lunch or dinner highly recommend.Housekeeping always kept the room neat and clean daily.Great local food around the neighborhood.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ling

Response from Candy on 24 Mar,2024
Dear guest, Thank you for your recent stay at Kempinski Hotel Changsha, I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. We are very much looking forward to welcoming you back during your next trip in Changsha!

6/10 Okay

Yutang

Stayed 2 nights in Sep 2020
Response from 电子商务经理 on 13 Oct,2020
您好，感谢您选择入住长沙顺天凯宾斯基酒店，并花费时间撰写评论。如果您能更清楚地告知入住期间的体验，将有利于酒店更加完美地为您提供服务。期待您的再次光临！

6/10 Okay

Yutang

Stayed 1 night in Sep 2020
Response from 电子商务经理 on 13 Oct,2020
您好，感谢您选择入住长沙顺天凯宾斯基酒店，并花费时间撰写评论。如果您能更清楚地告知入住期间的体验，将有利于酒店更加完美地为您提供服务。期待您的再次光临！

10/10 Excellent

Sarabjit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definately suggested to all
Great place to stay. Will highly recommend.
Stayed 1 night in Dec 2019
Response from Annie Guo on 16 Dec,2019
Dear guest, Thank you for choosing Kempinski Hotel Changsha and sharing your pleasant living experience with us. As the oldest European luxury hotel brand, Kempinski Hotel is delighted to be known as the European hotel in Changsha, where our warm and caring people deliver the finest tailored services. Thank you again for choosing us and we are looking forward to welcoming you back soon.

10/10 Excellent

ISSACK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from ZOEY on 26 Jul,2019
Dear guest, Thank you for choosing Kempinski Hotel Changsha and sharing your pleasant living experience with us. As the oldest European luxury hotel brand, Kempinski Hotel is delighted to be known as the European hotel in Changsha, where our warm and caring people deliver the finest tailored services. Thank you again for choosing us and we are looking forward to welcoming you back soon.

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with the front desk staff, they are very friendly and helpful
Stayed 1 night in Jun 2019
Response from ZOEY on 26 Jul,2019
Dear guest, Thank you for choosing Kempinski Hotel Changsha and sharing your pleasant living experience with us. As the oldest European luxury hotel brand, Kempinski Hotel is delighted to be known as the European hotel in Changsha, where our warm and caring people deliver the finest tailored services. Thank you again for choosing us and we are looking forward to welcoming you back soon.

10/10 Excellent

Xinyi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel does not match its brand name
I chose this hotel because of its brand, but I was very disappointed. The worst of all was the air conditioning. It simply did not work, and the quilt was thick. The location is quite far away from downtown. It took 15 to 20 minutes to walk to the nearest subway station, and then six stops to go to the downtown. The restaurant that served Chinese food was terrible. When I walked in at around 19:30, there was not a single guest there. Only a table with several people who looked like working at the restaurant eating there. But I must say that the ladies at the front desk and the lobby were extremely helpful. So what went wrong was the top management, not the people working there.
Response from Kempinski Hotel Changsha on 8 Apr,2018
Dear guest, Thank you for choosing Kempinski Hotel Changsha and sharing your experience with us. As the oldest European luxury hotel brand, Kempinski Hotel is delighted to be known as the European hotel in Changsha, where our warm and caring people deliver the finest tailored services. Your suggestions are very important to us, in order to give you and other guests a better experience, we will improve ourselves constantly. Thank you again for choosing us and we are looking forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Typical of the brand. Very high quality and reasonable price

8/10 Good

Shijia, Los angelas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 day stay
The hotel was OK as a 5 star. But the location rid really inconvenient

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i loved my stay, they arranged a free update to 32 flloors. which was a great honor. we enjoyed also breakfast.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay! Recommended!
Very comfortable. The hotel design are good and details are well taken care of.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and Comfortable, Good Services
Hotel is great, but the restaurant does not have many chlives for local cuisines. Location is a bit far from the commercial areas and train stations and does not have underground station nearby.

10/10 Excellent

Emy, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, staff was exceptional
We were very pleased with the hotel, especially the lobby staff. The buffet breakfast was quite nice selections and quality, except for the staff in their, some nice, but a few not too responsive, maybe language barrier. We stayed for a week, on some days, it was under staff. Next door there was a large construction project, at time's could be noisy. The room temp was centrally controlled, way too warm for comfort. We couldn't fall asleep the first night. They had to leave one window slightly opened to air out for us.

10/10 Excellent

David, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The Kempinski Changsha is a very good choice for the quality of the service. The staff were all very polite with a lot of attention to details. The bed room was huge with an wonderful bathroom. Breakfast with full choices between western and Asian I'll certainly stay again in this hotel any times I'm traveling to changsha

8/10 Good

WEN SHU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Candy on 21 Nov,2023
尊敬的客人，感谢您入住长沙顺天凯宾斯基酒店。我们品牌承诺为宾客带去奢华体验，您的满意对我们非常重要，我们也竭力让每一位客人在我们酒店拥有舒心、愉悦的体验。期待您的再次光临。

10/10 Excellent

Lida

Stayed 2 nights in Jun 2022

8/10 Good

Yves

Liked: Cleanliness, property conditions & facilities, room comfort
Komfortables und sauberes Hotel
Wir blieben zwei Nächte in einer Executive Suite im Kempinski Changsha. Die Lage ist etwas abseits des Zentrums im Süden, aber immer noch gut. Es gibt einen Walmart und einige gute Restaurants in Gehdistanz. Gutes Frühstücksbuffet, sauber, Einrichtung im guten Zustand. Teilweise ist es etwas schwierig, mit den Angestellten in Englisch zu kommunizieren, aber der General Manager steht zur Verfügung und nimmt Wünsche auf. Personal ist ausreichend vorhanden, jedoch ist der Trainingsstand nicht bei allen top. Restaurants im Hotel und In-Room-Dining sind nicht empfehlenswert. Insgesamt hatten wir aber einen guten Aufenthalt und würden das Hotel empfehlen.
Stayed 2 nights in Jan 2020
Response from Guest Service Manager on 2 Feb,2020
Dear Mr. Mauchle，Thank you for choosing Kempinski Hotel Changsha and sharing your experience with us. As the oldest European luxury hotel brand, Kempinski Hotel is delighted to be known as the European hotel in Changsha, where our warm and caring people deliver the finest tailored services. Your suggestions about language ability of employees are very important to us, in order to give you and other guests a better experience, we will improve ourselves constantly in these areas. Thank you again for choosing us and we are looking forward to welcoming you back soon.

10/10 Excellent

TOMOMI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
良いです。
Stayed 5 nights in Nov 2019
Response from Reservation on 25 Nov,2019
親愛なるゲスト、私たちのホテルの認識に感謝します、私たちはあなたの賞賛に応え続けます。 ホテルをご了承いただきありがとうございます。またお会いできることを楽しみにしております。

10/10 Excellent

Hoi Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
客房/酒店整潔
Stayed 1 night in May 2019
Response from ZOEY on 26 Jul,2019
尊敬的客人，感谢您近期选择入住长沙顺天凯宾斯基酒店。希望我们将高科技与奢华感完美交融的环境和无与伦比的服务，让您在离开之后仍留有久久难忘的美妙回忆。再次感谢您入住，期待能很快再次见到您。

8/10 Good

Lukas Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Hotel for good price value
Pleasant stay for good price-value. A few restaurants within walking distance. Don't get a coffee at the lounge in the Kempinski Hotel as this is definitely overpriced. Probably the most expensive we ever had in the whole world... Also the breakfast buffet is large but the quality of food rather mediocre.
Stayed 1 night in May 2019
Response from zoey on 22 May,2019
Dear guest, Thank you for choosing Kempinski Hotel Changsha and sharing your experience with us. As the oldest European luxury hotel brand, Kempinski Hotel is delighted to be known as the European hotel in Changsha, where our warm and caring people deliver the finest tailored services. Your suggestions about breakfast and coffee are very important to us, in order to give you and other guests a better experience, we will improve ourselves constantly in these areas. Thank you again for choosing us and we are looking forward to welcoming you back soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
トイレがウォッシュレットでなかったのが残念です。中国でも都市部の4星以上のホテルではウォッシュレットトイレが多くなっています。他はすべて満足がいき、コストパフォーマンスにも満足です。フロントのスタッフも十分、英語が通じます。
Stayed 4 nights in Mar 2019
Response from Zoey on 5 May,2019
Dear guest, Thank you for choosing Kempinski Hotel Changsha and sharing your pleasant living experience with us. As the oldest European luxury hotel brand, Kempinski Hotel is delighted to be known as the European hotel in Changsha, where our warm and caring people deliver the finest tailored services. Thank you again for choosing us and we are looking forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
总体来说很不错，房间比较干净，位置离中心区略远，但是离火车南站比较近，但是早餐价格太贵了。
Stayed 2 nights in Mar 2019
Response from Zoey on 5 May,2019
尊敬的客人，感谢您入住长沙顺天凯宾斯基酒店，很荣幸得到您的赞许。我们品牌致力于以细致、贴心的服务带给客人奢华的入住体验。承袭德国精工的房间，将高科技与奢华感巧妙融合。酒店位于最具活力的雨花亭商圈，到达各个交通枢纽都非常方便，前厅部同事将很乐意为您提供出行建议。您对早餐价格的反馈我们已经收到，我们将会在不断提升服务品质的同时认真考虑您的反馈。期待您的再次光临。

10/10 Excellent

JIN

Liked: Cleanliness, staff & service, room comfort
酒店位置优越，周边有大型购物商场。酒店设施一般，前台服务较热情。总体性价比可以。
Stayed 1 night in Nov 2018
Response from Zoey on 5 May,2019
尊敬的客人，感谢您入住长沙顺天凯宾斯基酒店，很荣幸得到您的赞许。我们品牌致力于以细致、贴心的服务带给客人奢华的入住体验。承袭德国精工的房间，将高科技与奢华感巧妙融合。酒店位于最具活力的雨花亭商圈，到达各个交通枢纽都非常方便，前厅部同事将很乐意为您提供出行建议。欢迎您的再次光临！

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Zoey on 27 Sept,2018
Dear guest, Thank you for choosing Kempinski Hotel Changsha. As the oldest European luxury hotel brand, Kempinski Hotel is delighted to be known as the European hotel in Changsha, where our warm and caring people deliver the finest tailored services. Thank you again for choosing us and we are looking forward to welcoming you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

YI-FAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
高住宿品質的飯店
床非常舒適，有睡眠問題的我都睡得很安穩，早餐豐盛且好吃，非常推薦的飯店

10/10 Excellent

TAEOH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

MEI HSIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tat Shing, 香港

Liked: Cleanliness, staff & service, room comfort
酒店沒有房間提供冷氣，要開窗利用室外氣溫另房間氣溫下降。