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Reviews of Novotel Charleroi Centre

4 out of 5
Novotel Charleroi Centre
Place Verte 17, Charleroi

Reviews

8.6

Excellent

Rating 10 - Excellent. 143 out of 308 reviews" "
Rating 8 - Good. 118 out of 308 reviews" "
Rating 6 - Okay. 30 out of 308 reviews" "
Rating 4 - Poor. 7 out of 308 reviews" "
Rating 2 - Terrible. 10 out of 308 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Derek

Travelled with group
Liked: Cleanliness, property conditions & facilities
The property was good but the Area was run down & very limited thing to do
Stayed 1 night in Apr 2024
Response from Arnaud, Front Office Manager on 17 Apr,2024
Dear Derek,We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

Vasileios

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Arnaud, Front Office Manager on 4 Apr,2024
Dear Vasileios,Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Roelof

Stayed 2 nights in Jan 2024
Response from Arnaud, Front Office Manager on 17 Jan,2024
Dear Roelof,We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nicer than most chains I've stayed in. Right next to a shopping mall, so parking is available and there are numerous shops and things to do. The cost of breakfast is exorbitant, but there are quite a few cafés/boulangeries in the area that deliciously solve that particular problem. Overall, would recommed.
Stayed 1 night in Jan 2024
Response from Arnaud, Front Office Manager on 17 Jan,2024
Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

David

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Arnaud, Front Office Manager on 31 Dec,2023
Cher David,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, cher David, nos salutations distinguées.

10/10 Excellent

Mathilde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel très bien situé (tout walking distance), magnifique à l'intérieur belle terrasse. Personnel très agréable ; chambre neuve et très confortable. Légèrement déçue par la variété du petit-déjeuner par rapport à d'autres Novotel mais ravie de mon séjour !
Stayed 1 night in Nov 2023
Response from Arnaud, Front Office Manager on 31 Dec,2023
Chère Mathilde,Nous vous remercions pour vos commentaires suite à votre séjour au Novotel Charleroi Centre.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, chère Mathilde, en l’expression de nos sentiments les meilleurs.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central, clean and convenient.
Stayed 1 night in Dec 2023
Response from Arnaud, Front Office Manager on 5 Dec,2023
Dear Nathan,We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

kenneth

Stayed 1 night in Nov 2023
Response from Arnaud, Front Office Manager on 23 Nov,2023
Dear Kenneth,We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Francis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. The breakfast was pratically the same every day and some items missing from day to day (serving spoons, fruit...). Nice staff and decentbproperty. Fitness room rudimentary and without natural light.
Stayed 8 nights in Nov 2023
Response from Arnaud, Front Office Manager on 23 Nov,2023
Dear Francis,We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Yoones

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good breakfast, good location, close to airport
Stayed 1 night in Oct 2023
Response from Arnaud, Front Office Manager on 13 Oct,2023
Dear Yoones,We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Barad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grat value for money in Charloei
Great hotel. was upgraded to a suite. very good breakfast and nice staff. have no bed thing. its just up of the mall can park in the mall. good price.\Charloei itself is not the nicest city but if you are there this is the place to stay
Stayed 1 night in Sep 2023
Response from Arnaud, Front Office Manager on 3 Oct,2023
Dear BARAD,We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The sewer was clogged, and water was dropping to the floor under the sink. The shower sewer was also clogged and water stayed and did not go away.
Stayed 1 night in Sep 2023
Response from Arnaud, Front Office Manager on 2 Oct,2023
Dear Guest,Thank you for taking the time to share your feedback. I am sorry for the disturbance whit the sewer in the bathroom. Do not hesitate to inform the reception. We will fix the problem or we do a move to another room.We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Arnaud, Front Office Manager on 18 Sept,2023
Dear George,We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fantastic stay in Novotel Charleroi, bright and spacious rooms with great showers. Bed was very comfortable. Only issue I had was the speed of check in with only one member of staff working and a queue of 6/7 guests, not a big issue overall. Fantastic stay.
Stayed 1 night in Sep 2023
Response from Arnaud, Front Office Manager on 8 Sept,2023
Dear Jonathan,We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

2/10 Terrible

Paul

Disliked: Cleanliness, property conditions & facilities
The city was unsafe and very dirty large groups of young males were prevalent in the city and made me feel unsafe no transport access and and the city is being rebuilt NO secure parking
Stayed 1 night in Sep 2023
Response from Arnaud, Front Office Manager on 8 Sept,2023
Dear Paul,I am sorry you did not feel safe in The city.Unfortunately, we are not responsible for the city and the people who live here. We provide a secure hotel area and the best services we could inside of this.You decided to not stay and not check-in because the city was unsafe. We understand the situation, but the hotel is in the center of it and we do not decide who is passing by in.Sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Arnaud, Front Office Manager on 30 Aug,2023
Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

Hanifa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Arnaud, Front Office Manager on 31 Aug,2023
Dear Hanifa,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

6/10 Okay

Liz

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A bit deceptive, room not as described
We paid for a superior double room but did not get as shown in the photos for that exact room - only one chair and no recliner, no work desk, just a small table. When we arrived it was not immediately obvious where the car park was - hubby went up to find out where - wasn’t tokd everything. Was told B6 parking spot - when we drove in there was only 2 left and both were disabled parks. We drove into one till we found out more info. The guy at reception was not friendly with his response - said we could park anywhere - he could’ve said that at the start! Unfortunately this parking is for Novotel and anyone else, so it took ages to drive around looking for an empty space! We had a coffee maker but paper cups to put it in - really???? So we used the bigger and better bathroom cups. Come on Novotel - how hard is it to supply a good coffee cup? Bed comfort was so so, shower was good, bathroom very nice, shopping centre in same building a bonus. Doubt that we’d book this hotel again, let alone come to this boring town.
Just a table, not desk as per photo for this room
Room without extra chair/recliner.
Stayed 1 night in Aug 2023
Response from Arnaud, Front Office Manager on 31 Aug,2023
Dear Liz,Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We have many superior room models, with or without desk, with or without sofa bed, with closed or open shower, etc.Our team always does its best to give the rooms to the tastes of our guests.This is why you should not hesitate to let us know your preferences before your stay or during check-in so that we can best satisfy you.Concerning the parking, it is a parking lot that we share with the shopping center so it may indeed be crowded during the day.We also know that the entrance is not the easiest to find due to the road works in Charleroi. We nevertheless try our best to locate the entrance for you using a map and the route to follow as well as certain practical details to better direct our customers.Place B6 is in fact the closest to the elevator but you can park elsewhere without problem.Regarding the cups, we understand that it is impractical but we are working to permanently eliminate plastic for the sake of ecology and prioritize paper/cardboard over plastic.It's nice that you were still satisfied with the rest and we thank you for sharing your satisfaction with us.We try to improve the quality of our service day after day in order to satisfy you.Sincerely,

10/10 Excellent

Trifon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Very nice hotel, comfortable and quiet.
Stayed 1 night in Aug 2023
Response from Arnaud, Front Office Manager on 21 Aug,2023
Dear Trifon,We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

Tomas

Travelled with partner
Liked: Cleanliness
Perfect location in between traveling with the shopping mall attached to the hotel and lots of dining options around the area
Stayed 1 night in Jul 2023
Response from Arnaud, Front Office Manager on 9 Aug,2023
Dear Tomas,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

James

Stayed 1 night in Jul 2023
Response from Arnaud, Front Office Manager on 20 Jul,2023
Dear James,We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Ian

Stayed 1 night in Jul 2023
Response from Arnaud, Front Office Manager on 8 Jul,2023
Dear Ian,We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Sam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quality hotel. Good value
The room was spacious and well laid out, breakfast was very good, I enjoyed boiling my own eggs. The staff were helpful. Parking was easy.
Stayed 1 night in Jun 2023
Response from Arnaud, Front Office Manager on 5 Jun,2023
Dear BERNARD KTORZA,We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Arnaud, Front Office Manager on 8 May,2023
Cher Philippe,Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Charleroi Centre.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, cher Philippe, en l’expression de nos sentiments les meilleurs

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2023
Response from Arnaud, Front Office Manager on 22 Feb,2023
Dear Richard,We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Some rooms have desks, so you can ask one with at the reception.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

2/10 Terrible

Michael

Stayed 1 night in Feb 2023
Response from Arnaud, Front Office Manager on 6 Mar,2023
Dear PATRICIA MANGOLD,Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Adam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern clean hotel
Response from Arnaud, Front Office Manager on 30 Dec,2022
Dear CRISTIAN MIOLO,We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Oct 2022
Response from Arnaud, Front Office Manager on 21 Oct,2022
Dear Holly,We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Pnina

Stayed 1 night in Oct 2022
Response from Arnaud, Front Office Manager on 17 Oct,2022
Dear Pnina,We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel itself lovely. Our room had a toilet cubicle which was open at the top and bottom of the door when you shut it- not for the squeamish! Great shower, comfortable bed. Very nice, friendly staff. Complimentary drinks on the outdoor terrace was nice. Charleroi looks to be a former heavy industry town fallen on hard times. A lot of the environs of the central station and ‘river front’ are in the process of development and currently are building sites. The plaza in front of the hotel was fine.
Stayed 1 night in Oct 2022
Response from Arnaud, Front Office Manager on 11 Oct,2022
Dear Guest,Thank you for taking the time to share your feedback. The whole city is currently undergoing major renovations.We hope to welcome you back to our hotel very soon!Sincerely,ArnaudFront Office Manager

10/10 Excellent

Joel

Stayed 1 night in Oct 2022
Response from Arnaud, Front Office Manager on 6 Oct,2022
Dear Joel,We very much appreciate your notation regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Darya

Stayed 1 night in Sep 2022
Response from Arnaud, Front Office Manager on 22 Sept,2022
Dear Darya,We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,ArnaudFront Office Manager

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
3am sudden phone call
It is unacceptable to have a phone call at 3 am and wake up all of us while in sleep.
Stayed 1 night in Sep 2022
Response from Arnaud, Front Office Manager on 8 Sept,2022
Dear Guest,Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.It was a mistake from our night receptionist who had a discussion with a room and did a mistake just one time.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Arnaud, Front Office Manager on 8 Sept,2022
Dear C,We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

stewart

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a problem with the booking and was resolved very quickly. Great central location
Stayed 1 night in Aug 2022
Response from Arnaud, Front Office Manager on 31 Aug,2022
Dear Stewart,Thank you for your review and rating after your stay at Novotel Charleroi Centre.Hoping to see you again soon in our hotel.Regards,ArnaudFront Offiec Manager

8/10 Good

Suleman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

2/10 Terrible

Kristoffer

Stayed 1 night in Aug 2022
Response from Arnaud, Front Office Manager on 10 Aug,2022
Dear Kristoffer, Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Maybe could you tell us what was your dissatisfactions. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Lior

Stayed 1 night in Jul 2022
Response from Arnaud, Front Office Manager on 25 Jul,2022
Dear Lior, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Suzanne

Stayed 1 night in Jul 2022
Response from Arnaud, Front Office Manager on 14 Jul,2022
Dear Suzanne, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Shafiqur

Stayed 1 night in May 2022
Response from Arnaud, Front Office Manager on 18 May,2022
Dear Shafiqur, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Gael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and quiet and the bed was very comfortable.
Stayed 1 night in May 2022
Response from Arnaud, Front Office Manager on 13 May,2022
Dear Gael, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. It is a pleasure you enjoyed your room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Mohammadhossein

Stayed 1 night in Apr 2022

10/10 Excellent

Lee

Stayed 1 night in Apr 2022
Response from Arnaud, Front Office Manager on 29 Apr,2022
Dear Lee le, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Viviane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ms
I really enjoyed my stay at the hotel and the service was fantastic. I will certainly come back again.
Stayed 2 nights in Apr 2022
Response from Arnaud, Front Office Manager on 19 Apr,2022
Dear Viviane, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team and the reception. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Larry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Arnaud, Front Office Manager on 19 Apr,2022
Dear Larry, We very much appreciate your notation regarding your stay at the Novotel Charleroi Centre. We hope we will give you full satisfaction for your next stay. Sincerely,

10/10 Excellent

christinmark

Stayed 1 night in Mar 2022
Response from Arnaud, Front Office Manager on 12 Apr,2022
Dear Christinmark, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

8/10 Good

Lojain

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Feb 2022
Response from David on 8 Mar,2022
Dear Lojain, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Front Office Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service with great restaurant
Great place very comfortable with great service. Food in restaurant was really good.
Stayed 1 night in Feb 2022
Response from David on 22 Feb,2022
Dear Paul, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was new and very clean. The bed was comfortable. Our bathroom was very updated with a great shower. Staff was friendly and helpful.
Stayed 1 night in Nov 2021

6/10 Okay

Mehmet deniz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They say we are nov hotel but they closed restaurant whole night because chef is in holiday funnythey have more than 200 rooms but they dont thin about customers i m not happy
Stayed 1 night in Oct 2021
Response from David on 4 Nov,2021
Dear Mehmet, Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Front Office Manager