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The Independence Inn Charlotte/Matthews Hotel

3.0 star property

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Photo gallery for The Independence Inn Charlotte/Matthews Hotel

Reception
Point of interest
1 bedroom, in-room safe, desk, laptop workspace
Point of interest
1 bedroom, in-room safe, desk, laptop workspace

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • Parking included
  • Gym
  • 24/7 front desk
  • Laundry

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 2 Double Beds, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Refrigerator & Microwave

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Separate bedroom
Designer toiletries
Shower/bath combination
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Separate bedroom
Designer toiletries
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Business Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, in-room safe, desk, laptop workspace

Business Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Separate bedroom
Designer toiletries
Shower/bath combination
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Separate bedroom
Designer toiletries
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

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About the area

Map
2501 Sardis Road N, Charlotte, NC, 28227

What's nearby

  • Bojangles' Coliseum - 11 min drive - 12.3 km
  • Ovens Auditorium - 11 min drive - 12.3 km
  • Spectrum Center - 16 min drive - 18.0 km
  • SouthPark Mall - 16 min drive - 13.4 km
  • Bank of America Stadium - 17 min drive - 19.3 km

Getting around

  • Charlotte Station - 17 min drive
  • Charlotte-Douglas International Airport (CLT) - 24 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Cookout - ‬16 min walk
  • ‪Cracker Barrel - ‬2 min drive
  • ‪Zaxby's - ‬16 min walk

About this property

The Independence Inn Charlotte/Matthews Hotel

Hotel near Bojangles' Coliseum
Located close to Ovens Auditorium and SouthPark Mall, The Independence Inn Charlotte/Matthews Hotel provides a free breakfast buffet, dry cleaning/laundry services and a 24-hour gym. Stay connected with free in-room WiFi, and guests can find other amenities, such as a business centre.
Other perks include:
  • Free self-parking
  • Express check-out, multilingual staff and smoke-free property
  • A 24-hour front desk, a vegetable garden and a banquet hall
  • Guest reviews say great things about the helpful staff
Room features
All 93 rooms feature comforts such as laptop-friendly workspaces and air conditioning, as well as perks such as free WiFi and safes. Guests reviews speak well of the clean rooms at the property.
More amenities include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with designer toiletries and deep-soaking baths
  • LCD TVs with premium channels
  • Wardrobes/cupboards, fridges and microwaves

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • Business centre
  • Computer station

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 100% renewable energy
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Charlotte
Best Western Charlotte Matthews
Best Western Charlotte Matthews Hotel
Best Western Matthews
Best Western Plus Charlotte
Best Western Plus Charlotte/Matthews
Best Western Plus Charlotte/Matthews Charlotte
Best Western Plus Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel Charlotte
Charlotte Best Western
Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel
The Independence Inn Charlotte/Matthews Hotel Hotel
The Independence Inn Charlotte/Matthews Hotel Charlotte
The Independence Inn Charlotte/Matthews Hotel Hotel Charlotte

Frequently asked questions

Is The Independence Inn Charlotte/Matthews Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Independence Inn Charlotte/Matthews Hotel?

Self-parking is free at this property.

What time is check-in at The Independence Inn Charlotte/Matthews Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at The Independence Inn Charlotte/Matthews Hotel?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is The Independence Inn Charlotte/Matthews Hotel located?

Located in East Forest, this hotel is within 9 mi (15 km) of Bojangles' Coliseum, Ovens Auditorium and SouthPark Mall. Spectrum Center and Queen City Quarter are also within 12 mi (20 km).

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The Independence Inn Charlotte/Matthews Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 126 out of 290 reviews
Rating 8 - Good. 56 out of 290 reviews
Rating 6 - Okay. 50 out of 290 reviews
Rating 4 - Poor. 29 out of 290 reviews
Rating 2 - Terrible. 29 out of 290 reviews

7.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Terra

Liked: Cleanliness, amenities, property conditions & facilities
Had a comfortable stay
Stayed 1 night in May 2025

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay!!
Stayed 3 nights in Apr 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place and good food
Stayed 2 nights in May 2025

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities
We enjoy our stay and it was nice and really liked that chillies was right next door.
Stayed 2 nights in May 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best place to stay ☺️
Stayed 1 night in Apr 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IT has great food also and the people who work there are very nice and helpful when you ask for something
Stayed 2 nights in May 2025

10/10 Excellent

Keshon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in went very smoothly, staff very nice and friendly
Stayed 1 night in May 2025

8/10 Good

MWende Denice

Liked: Cleanliness
Nice place. Rooms need upgrades
Stayed 2 nights in May 2025

10/10 Excellent

Alphonzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly and close to everything
Stayed 2 nights in May 2025

8/10 Good

mafatta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was welcoming and friendly.
Stayed 2 nights in May 2025

10/10 Excellent

Alicia D

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend this property for staying
Stayed 1 night in Jan 2025

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed the rest
Stayed 2 nights in May 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
Great price, awesome staff at checking in.
Stayed 1 night in Mar 2025

4/10 Poor

Tina

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dated hotel in need of repairs. Convenient location.
Stayed 2 nights in May 2025

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seems ok for a night.
Stayed 1 night in May 2025

6/10 Okay

Marco

Liked: Cleanliness
The hotel was overall okay. It’s older, water pressure isn’t the greatest in the shower. Our floor also has the aroma of weed throughout. Breakfast was decent. Staff was very friendly. Also nice to have chilis restaurant in the same parking lot.
Stayed 1 night in Jun 2025

8/10 Good

Beem Gleason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient.
Stayed 3 nights in Jun 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is really good and the staff is very friendly and TVs have app
Stayed 2 nights in Apr 2025

8/10 Good

Jessica

Liked: Cleanliness, staff & service
Perfectly fine for a single night stay on a budget.
Stayed 1 night in Apr 2025

10/10 Excellent

Quan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel
Stayed 1 night in Mar 2025

8/10 Good

Kacey

Pros and cons. Not bad for 100$ a night !
Stayed 1 night in May 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Exelente servicio
Stayed 1 night in Apr 2025

8/10 Good

Terra

Great restaurant next door and walking distance
Stayed 1 night in Mar 2025

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Custer service is amaizing. The staff is great the area is safe the house keepers work extremely hard to give people a comfortable stay. The front desk people work fast to process people there rooms . And everything is extremely clean.
Stayed 1 night in May 2025

8/10 Good

McKenzie

Liked: Cleanliness, amenities, property conditions & facilities
I like coming here, it’s affordable, staff are nice and helpful, only few things is the TVs, I hope they change the TVs to smart TVs with apps because it’s a hassle bringing my console and getting everything to work right and I wish I had the ability to use tap to pay because I had a little hassle because one of my cards were disabled so I had to wait for help because they didn’t accept pay but other than that I enjoy my stay everytime
Stayed 4 nights in Jun 2025