we are sorry to hear that you did not enjoy your stay, we will work hard to make the necessary adjustments to make a better experience

thank you for your feedback, we are pleased that you enjoyed your stay with us.

thank you for your feedback and thank you for your business, we are glad that you enjoyed your stay with us. we always strive to make everyone feel welcomed and provide the best service possible.

Dear Cedric,Thank you for taking the time to complete our guest survey. We appreciate your 4/5 score after your recent stay at the Red Roof Inn Charlotte Airport. It seems that you were pleased with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We look forward to seeing you in your future travels, to improve your impression of our hotel.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello Stephanie, Thank you for rating your recent stay at our Red Roof Inn Charlotte - Airport. The situation you described regarding the furniture outside and the other concerns mentioned are truly regrettable. I am very sorry for your experiences. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

we thank you for your business, glad that you enjoyed your stay with us.

thank you for your feedback we really enjoyed you staying with us, and this helps let us know how we are doing

we are sorry to hear about your stay, but we are no longer days inn when you stayed with us, but we will continue to look into this matter and make sure the water pressure is where it needs to be

we are sorry to hear, about your experience, we are no longer days inn all rooms are newly renovated and we do not have any bed bugs nor did we have them when you stayed, pest control is done monthly

thank you for your feedback and we will take this into consideration

thank you we are very pleased that you found our staff to be nice and friendly, we will get with the company who makes the locks and see if we can figure out why the door didn't work when you stayed, and we do apologize if the room smelled like smoke, as our rooms are none smoking, but it hard to stop the rule breakers, but we are trying our best, thank you for your business and hope to see you again soon, when you are back in town

we thank you for your feedback, we really enjoyed your business and hope to see you again soon

thank you for your feedback

thank you for your feedback

thank you for your feedback.

thank you for your feedback

we are sorry for any inconvenience, we are currently doing renovations making the hotel better for our guests, we will take into consideration of everything that you have mentioned and get with all departments as necessary

thank you for your feedback and your business

thank you for your feedback and your business

we are sorry to hear about you experience, we do see that you were close to the office. and you nor any other guest complained to our front desk about loud music, we always encourage guest to always make any complaints to the front desk so that we can handle any and all issues to make everyone enjoy their time while being on our property

thank you for your feedback

we are sorry to hear, yes we had a water break friday that we were waiting for charlotte water to fix, that was not in our control. and we will look into the matter of the item that you said that you left in your room after checking out as no reports has been documented of you calling that you left anything in the room as our housekeeping staff is great with bringing to the office of what they find in the room long as its not any food

we are sorry for any inconvenience we are undergoing renovations which we do have posted up, and we are sorry about the water, the water was cut off as there was a leak in the pipe from the city coming to our hotel so the city had to cut the water off to get the leak fixed we are sorry they took longer than expected.

thank you for your feedback

we are sorry to hear, we did check the lighting in the room after you checked out and all the lights worked, we are aware that you checked in around 5 in the afternoon and complained about the drain after 11pm which at that time we do not have a maintenance person. we will make sure your next visit is a better one

thank you for your feedback

we are sorry that the room you were given did not have a fridge or microwave. as we are under going renovations most amenities have been taken out of the room so we can replace with new after renovations but if that was a need we could have moved you to a room which still had one in it, also there is a microwave in the lobby that guests can use

thank you for your feedback and thank you for your business

thank you so much for that, we are glad that you enjoyed your stay and hope when you do come back renovations will be done

we are sorry to hear, we do not have any control over the booking company and how they send us the reservation, once you make the reservation we have to wait until the booking company sends it to us, and if you called to check your reservation before they send it to us then we are not going to be able to find it.,

thank you for your feedback and we are sorry to hear, but we are under going renovations but we will continue to make sure the rooms which have not been renovated yet continue to stay in standards

we are glad that you enjoyed your stay overall, we will investigate along with our pest control company of this problem and work closer with our maintenance team to make sure there is no slow drains in any room

thank you for your feedback, and thank you for your business

thank you for your feedback and your business. and we are continuously trying ways to stop people from breaking they rules of hour property. we are glad you enjoyed your stay overall

we are under renovations when it gets completed everything in the room will be new

thank you for your feedback

we are sorry to hear, we will look into the matter of the heating issue, we are currently under renovations so everything will be getting replaced

thank you for your feed back

thank you for your feedback, we are sorry to hear that you were not happy with out property, but we are taking into account of all that you mentioned as we are currently under reservations,

we understand that you may not have been happy with your stay, but we do not have homeless people sleeping anywhere outside of our property, lets please not make up things that are not true,

we are sorry to hear about your experience, we see that you checked in super late, but if you had reported this to the front office we would have changed your room out immediately

we are sorry to hear about your experience at our location, we are currently undergoing renovations and when we are done we would love for you to come out and give us another chance

we are sorry to hear

we are sorry to hear about your experience, the ice machine works and if the fridge in your room that you were in didn't work we could've changed it out for you if you had notified the front desk

we do apologize for any inconvenience that may have happened, we will take a look in the room you were assigned to make sure there is a door knob on the bathroom door, and sorry they had to turn the water off for the ice machine so they could fix the water hose connected to it as it was leaking, and also will take a look at the refrigerator is working in that room. thank you for your business and do hope that you stay with us again

thank you for your feedback

we are sorry to hear about your experience, and we are not sure as to what or who you are referring to as lying, the booking companies don't know all policies of the hotel is why they tell guest to contact the hotel for additional information. any time you book a third party pre paid reservation we always need a credit card for incidentals, if you do not have a major credit card then we do collect a deposit those are the only ways to check in using a pre paid reservation

thank you for your feedback

thank you for your feedback

thank you for your feedback