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Reviews of Jade Mountain Motel

2.5 out of 5
Jade Mountain Motel
7509 Trans Canada HWY E, Chase, BC

Reviews

8.0

Very good

Rating 10 - Excellent. 44 out of 136 reviews" "
Rating 8 - Good. 54 out of 136 reviews" "
Rating 6 - Okay. 22 out of 136 reviews" "
Rating 4 - Poor. 13 out of 136 reviews" "
Rating 2 - Terrible. 3 out of 136 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Trevor

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Room smells like smoke. I asked to be moved because the first room smelled like someone had been smoking in it despite all the no smoking signs. New room was fine until I left and came back. The manager is nice but I'm guessing he's ignoring whoever is in room #1. To bad because the place could be nice when they get it fixed up and the views on the back side are excellent.
Stayed 1 night in May 2024

6/10 Okay

Emily

Disliked: Staff & service, property conditions & facilities
No office. Had to phone motel number for them to send staff to check us in. Clean, but poorly renovated room. Thin windows and walls, a lot of loud traffic. Bed was comfortable.
Stayed 2 nights in Nov 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and clean rooms. From my room on the top floor at the back there was an amazing view. There are bbq's in close proximity to most rooms as well as a covered area with a couple large bbq's and benches. Great place for a family reunion, group of friends get together or just a quick get away. Would highly recommend to anyone
Stayed 1 night in Oct 2023

4/10 Poor

kailey

Disliked: Cleanliness, staff & service
They are obviously upgrading the property so it’s in the works. The floor was dusty and dirty from construction. The bedding needed to be changed as you could see flecks that were dirty and the person who came to do so, was trying to argue they were stains even though you could smear the substance. The coffee cups were dirty. Even upon check in no one was in the office and the attendant from the gas station had to get keys for us. It was a strange and not ideal stay but I think it will get better as they continue the upgrades
Stayed 1 night in Aug 2023

4/10 Poor

Stephen

Stayed 1 night in Jun 2023

2/10 Terrible

Razieh

Travelled with group
Disliked: Staff & service, property conditions & facilities
Unfortunately, we saw bedbugs on my friend’s bed 😡😡😡😡
Stayed 1 night in Oct 2022

4/10 Poor

Siamak

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The gentleman who recieved us was very friendly and kind with little knowledge of hospitality sector. The lake view is great too. The motel is very close to where you can watch sockeye salmon run.
Stayed 2 nights in Oct 2022

8/10 Good

Irene

Stayed 1 night in Sep 2022

2/10 Terrible

Rayford

Stayed 2 nights in Aug 2022

8/10 Good

melissa

Liked: Cleanliness, staff & service, amenities
The new caretaker was lovely! Very friendly and understanding. The room was quite clean! Apart from some aspects of the room that could use renovation, I had a lovely stay :)
Stayed 1 night in Aug 2022

8/10 Good

Jeanine

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location with mountain and lake views. I felt like I could just breathe and relax.
Stayed 1 night in Aug 2022

10/10 Excellent

brian

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was outstanding, very helpful , It was pleasant quiet and safe
Stayed 1 night in Aug 2022

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great for the price. Very large room. Outdated but functional. 7 min drive to the closest grocery store and restaurant. Lovely view. We'll stay there again.
Stayed 1 night in Aug 2022

2/10 Terrible

Adrian

Stayed 1 night in Jul 2022

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
New owner trying to get it organized and cleaned up. He has done a great job with the yard. The rooms are older but very clean and comfortable.
Stayed 1 night in Jul 2022

6/10 Okay

Byron

Stayed 1 night in Jul 2022

4/10 Poor

Wanda

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
It's not suitable for a hotel.
Stayed 1 night in Jul 2022

10/10 Excellent

Nadine

Stayed 1 night in Apr 2022

6/10 Okay

Joseph

Liked: Staff & service
This property is in a beautiful part of BC. But it’s everything you’d expect for the price. The walls are very thin (heard every word of a lengthy conversation my neighbour was having on the phone), the bed was old and sagging, and the room was tired. BUT the price was right for place to sleep. Overall: it’s ok.
Stayed 1 night in Feb 2022

6/10 Okay

Jason

Travelled with family
Liked: Property conditions & facilities
Perfectly adequate
Stayed 1 night in Oct 2021

4/10 Poor

Jessie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and smelly , the bathroom draining not working properly, the bed too soft and had squeaky sounds, same as floor when you walk on it, the bathtub has hairs. Very loud at night when all the trucks pass by, only the location is good, you will see the mountain and lakes behind you
Stayed 1 night in Oct 2021

6/10 Okay

Carole

Travelled with partner
Liked: Cleanliness, staff & service
Wonderful view of the lake in autumn splendid.
Stayed 1 night in Oct 2021

4/10 Poor

Bernice

Disliked: Staff & service, amenities, property conditions & facilities
They said the office closed at 7, I arrived at 6:50 and the door was already locked. I pushed the button outside (which had a camera as well) for 10 minutes, no one came. I walked around the back and knocked on the door, no one answered. I called Expedia and explained, they called jade mountain and the lady came out of the door I was knocking on. They were ignoring the bell and me knocking directly on the door. The walls were paper thin, I had to listen to the party next door all night as if they were in my room.
Stayed 2 nights in Sep 2021

8/10 Good

Katherine Jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quaint little motel. I liked that all of the entrances to the rooms were private and would definitely stay here again.
Stayed 2 nights in Jul 2021

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small, but very clean
Stayed 1 night in Aug 2021

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Wes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

6/10 Okay

Dale

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2021

6/10 Okay

angy

Liked: Staff & service
Good location Needs to be cleaned and updated more to be a nicer stay Friendly staff
Stayed 2 nights in Jul 2021
Response from Mukesh on 6 Jul,2021
Thanks for your review, Angy! Thanks for acknowledging my staff’s customer service and I’ll make sure we’ll work on cleaning.

4/10 Poor

Geoff

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Clean room, not pet friendly, early check out time
Hotel is part of a garage. Room was very clean but the floor was a noisy walking on it. Check out time is an absolute 10 AM., very strict. The pictures on-line are decieving as the area is unkept. The owner is very cautious to ensure that everyone is COViD clean complete with a mask, which is a good thing. Wouldn't stay here again.
Stayed 1 night in Oct 2020
Response from peter on 8 Oct,2020
Thank you very much for the review.

10/10 Excellent

Brian, BC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, nice view, friendly owner, would have more amenities in non COVID-19 times
Stayed 1 night in Sep 2020
Response from peter on 7 Oct,2020
Thank you very much for your review.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Sep 2020
Response from peter on 7 Oct,2020
Thank you.

8/10 Good

Maureen, Stony Plain, Ab

Travelled with partner
Liked: Cleanliness, staff & service
Nice owners and very clean. Great place to stop if heading to the coast.
Stayed 7 nights in Aug 2020
Response from Peter on 1 Sept,2020
THANKS. HOPE TO SEE YOU AGAIN.

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020
Response from Peter on 1 Sept,2020
THANKS,

8/10 Good

Aren, Langley B.C.

Travelled with family
Liked: Cleanliness, staff & service
The rooms were clean and the bed was comfortable. Unfortunately, the suite above us was occupied by a noisy individual who made sleep impossible. the manager responded promptly and we still enjoyed a restful sleep.
Stayed 2 nights in Jul 2020
Response from Peter on 28 Jul,2020
Aren, Thank you very much for the review and your patience. I appreciated. Hope to serve you again. Peter.

10/10 Excellent

Mike, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, on par with hotels, very nice wood cabin that smells like cedar (very nice). Clean bed, huge bathtub perfect for relaxation after a long day. I had the room that face the lake on the back side. Fantastic place to stay near Chase or on the way thru the province.
Stayed 2 nights in Sep 2019
Response from peter on 18 Sept,2019
Thank you very much for the review.

10/10 Excellent

L A

Liked: Cleanliness, staff & service, room comfort
Friendly place to stay
Friendly place to stay. Clean and comfortable. Ideal stop to brak a journey from Banff to Vancouver.
Stayed 1 night in Sep 2019
Response from peter on 18 Sept,2019
Thank you very much for the review.

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Aug 2019
Response from peter on 27 Aug,2019
Thank you

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019
Response from PETER on 10 Aug,2019
THANK YOU

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was pleasant and not too noisy being along the highway. The grounds could have been better taken care of.
Stayed 1 night in Jul 2019
Response from peter on 6 Aug,2019
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from peter on 6 Aug,2019
thank you

8/10 Good

Peter

Liked: Cleanliness, staff & service
Quick stop
Staff very friendly and accommodating. Check in was quick and easy. Suggest ear plugs and sleep eye masks.
Stayed 1 night in Jul 2019
Response from peter on 17 Jul,2019
Thank you

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient right off the highway, room was nice and clean and person that checked us in was really friendly. Not much to eat on-site except beef jerky and energy drinks so we had to go into Chase, but found a nice place for sushi and a liquor store, so came back here and had a great supper on the patio overlooking lake. Great place to stay, good price!
Stayed 1 night in Jul 2019
Response from peter on 17 Jul,2019
Thank you

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Property very run down, is up for sale, grounds are grown over with weeds. Tables and chairs, bbq, not wiped down, very dusty. Bathroom very clean,bed clean,over all, needs upgrading.
Stayed 1 night in Jun 2019
Response from peter on 9 Jul,2019
Thank for your review

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2019
Response from peter on 9 Jul,2019
Thank you

8/10 Good

hayley, Vancouver

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner and his family are so welcoming and kind! They made me some delicious food and even gave me a discount on the room
Stayed 2 nights in Jun 2019
Response from peter on 6 Jul,2019
Thank you for your review.

8/10 Good

Kåleigh

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Decent stay
Overall we had a great stay. The owner was very friendly and provided good check in service (hassle free). We had a upstairs room which had a nice deck and view but was old and outdated. Had a old spring mattress which was very hard and left us with a bit of pain when we woke up and the AC was attached to a power bar which would cause the power bar to over heat and turn off after 5 minutes. Could get extremely hot in the summer with no ac. For the price and location though, I’d stay again.
Stayed 1 night in Jun 2019
Response from peter on 3 Jul,2019
Thanks for your review. We will try to fix it.

4/10 Poor

EB, Perth

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The walls between the rooms were paper thin. We heard every conversation and bodily function from the next room. Drive a few more km and stay in Kamloops.
Stayed 1 night in Jun 2019
Response from peter on 26 Jun,2019
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2019
Response from Peter on 13 Jun,2019
Thank you!