Exterior
Check availability

Reviews of The Abbey

The Abbey
14-16 Bath Parade, Cheltenham, England

Reviews

9.6

Exceptional

Rating 10 - Excellent. 113 out of 149 reviews" "
Rating 8 - Good. 29 out of 149 reviews" "
Rating 6 - Okay. 6 out of 149 reviews" "
Rating 4 - Poor. 1 out of 149 reviews" "
Rating 2 - Terrible. 0 out of 149 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

peter

Liked: Cleanliness, staff & service, amenities
Clean an neighborhood shopping,eating
Stayed 1 night in Apr 2024
Response from Alina on 26 Apr,2024
Dear PeterThank you for your recent stay with us at The Abbey Town House Cheltenham and for your time to give us such an amazing feedback!We are looking forward to your next visit soon! Warm regards,Alina Alina Florentina Robinson MIHGeneral Manager The Abbey Town House Cheltenham

10/10 Excellent

Kirsten

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super cosy, comfortable, friendly and central
It was super cosy, so close to restaurants and the centre of Cheltenham, staff were super friendly.
Stayed 1 night in Jan 2024
Response from Alina on 23 Mar,2024
Dear KirstenThank you for taking the time to provide us with your feedback following your stay with us! It is great to see that you have found us "cosy, comfortable and friendly". Looking forward to welcoming you back soon to The Abbey Cheltenham!Warm regards,Alina Florentina Robinson MIHInterim General Manager The Abbey Cheltenham

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice friendly and helpful staff…. Close to town centre/shops/bars etc Property was clean and quiet
Stayed 2 nights in Jan 2024
Response from Alina on 23 Mar,2024
Dear MarkThank you for taking the time to fill your lovely review! Looking forward to welcoming you back soon to The Abbey Cheltenham!Warm regards,Alina Florentina Robinson MIHInterim General Manager The Abbey Cheltenham

8/10 Good

Robin, Epsom

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Valerie

Travelled with partner
Liked: Cleanliness, staff & service
The staff were very helpful and understanding. The room was okay, there were some things which need attention.
Stayed 1 night in Jan 2024

6/10 Okay

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good hotel, but check the details of your room
The hotel itself was really nice. However I had booked a single room, and I do not feel it was made clear online or during booking that the single room came with a separate bathroom which was across a landing from the room itself. I wouldn't have booked it otherwise. And for the price, that feels unfair. It's described as having a 'private bathroom' which I did not understand to mean 'separate bathroom'. Perhaps I was being naive. However, apart from this the stay was excellent. Fast check in, very welcoming, brilliant breakfast and nicely done room with lovely carpet.
Stayed 1 night in Dec 2023

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Dec 2023

10/10 Excellent

Alison

Stayed 2 nights in Nov 2023

6/10 Okay

Paul

Liked: Cleanliness
Stayed 3 nights in Oct 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Roger

Business traveller
Liked: Cleanliness, room comfort
Nice location if a bit pricey.
Friendly with good location. A bit expensive for the facilities provided. Shower cubicle door in bathroom not working properly. Light breakfast fine.
Stayed 1 night in Sep 2023

8/10 Good

ANNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Donna

Stayed 1 night in Sep 2023

10/10 Excellent

Joy

Stayed 2 nights in Sep 2023

10/10 Excellent

Fumika

Stayed 2 nights in Aug 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Really good place to stay
Stayed 2 nights in Jul 2023

10/10 Excellent

Richard

Stayed 1 night in Jul 2023

8/10 Good

Elaine

Stayed 1 night in Jun 2023

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Greeted upon arrival but no name given, daughter had to ask, out of the 3 people we saw not one introduced themselves. Amelia helped carry bags to our room and ensured we checked in smoothly, on street car parking booked etc and gave us a list of local eateries when asked. First day breakfast was limited (no jams, only 2 slices of white bread left) but everything was clearly labelled and allergens highlighted. Tea tray in our room was not replenished and I asked for more milk in the room as, luckily, my daughter had brought her own teabags. Days 2 and 3 breakfast were much better for availability. Room was clean and a good size (online picture made it look smaller than it actually was), beds were comfortable, bathroom was a decent size. Bedroom was at the rear of the property so not much noise. On street parking was a bit of a problem, lucky to find a space and had to park at the top of the street well away from The Abbey. Surrounding area was a little run down but we used The Abbey as a base for exploring the Cotswolds. Would stay here again
Stayed 3 nights in May 2023

10/10 Excellent

Hilary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay. It was a lovely little place. I was just sorry the cigarettes butts had not be emptied from the can by the front door, which smelled every time we walked passed. Other than that it was great!
Stayed 2 nights in May 2023

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
This is a fabulous hotel within walking distance of the city centre. Lovely rooms, very clean and great staff. Parking is in the street but the hotel gives you a voucher and it’s easy. There was a mixup with my car parking and I received a parking ticket but the hotel sorted it out and paid for the ticket without any issues. Wonderful service. 100% recommend. 10/10.
Stayed 3 nights in May 2023

10/10 Excellent

JULIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location. Really friendly and helpful welcome. Would definitely stay here again, in fact plan to in the near future.
Stayed 1 night in Apr 2023

10/10 Excellent

Gareth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really nice stay at the Abbey. The staff are absolutely awesome, making you feel incredibly welcome and 'part of the family'. Lovely clean comfortable room with a very nice en-suite
Stayed 2 nights in Feb 2023

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Helen

Stayed 1 night in Mar 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay in Cheltenham
The Abbey is a darling place to stay. Clean rooms, comfortable beds, and the most charming staff. Lovely breakfast and absolutely perfect location, close to everything . . . walkable to high street, tons of restaurants, the theatre, and the bus depot. I will definitely stay here again.
Stayed 2 nights in Jan 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

TIM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect positioned property for Montpellier and the center of Cheltenham …. Very clean and lovely comfy bed .. Staff friendly. Would recommend. Nice and warm and parking £3 a day with hotel permit …. Just speak or e mail the hotel to request this …

10/10 Excellent

Jenalou

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely & convenient stay
The hotel is just a stone's throw from the town centre. The room was lovely and very clean and the hosts were very nice. Would absolutely stay here again.
Stayed 1 night in Dec 2022

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very quiet and comfortable property with wonderful staff.

6/10 Okay

Tomoka

Liked: Cleanliness
Stayed 1 night in Sep 2022

10/10 Excellent

Lawrence

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful host. Very clean room with a comfortable bed and all the essentials, Good breakfast and convenient location Good value for money. I shall teturn
Stayed 3 nights in Aug 2022

10/10 Excellent

Philip Gwyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Hyun-Sub

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good position Friendly staff
Stayed 1 night in Oct 2021

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Hotel
I have Coeliac’s disease and Greg & Sophie were amazing. I even had gluten free sausage for my breakfast, which was a ver delicious breakfast! We would definitely like to stay at The Abbey Hotel again.
Stayed 2 nights in Sep 2021

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here - everything a hotel should be !!
A real gem of a hotel. Had a wonderful stay. Perfect central location. Elegant stylish decor. Spacious room that was spotless. Relaxed atmosphere with a super chill owner / host who is always available to answer any questions and to ensure your stay is the best it could possibly be. Nothing is too much trouble. Ensures that it has the feel and comfort of a real home from home. Delicious breakfast. It was an absolute pleasure from arrival to departure. I have NEVER written a review of any hotel prior to this but the above needed to be said. Sophie - thank you !!
Stayed 5 nights in Aug 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well-located hotel, clean and comfortable rooms, friendly and attentive staff. Tasty, well-cooked breakfast, and an all-round pleasant stay. Parking is only available on the streets in Zone 1, but this cost is covered when you check-in by the hotel. I found a space easily. Would stay again!
Stayed 1 night in Jul 2021

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay.
The whole stay at The Abbey was perfect. I arrived early, got info where to park. Upon my return that evening, the welcome was just like being at home! The room was spot on, cleanliness and COVID restrictions as expected. Dont miss the breakfast! The owners were very busy, but, still made time for a morning chat, and extremely helpful. If i return to Cheltenham, this will be my place to stay.
Stayed 3 nights in Jul 2021

8/10 Good

kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very quiet The breakfast was excellent
Stayed 3 nights in Jun 2021

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2021

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Friendly
Very comfortable room and central location. Friendly service. Delicious breakfast
Stayed 3 nights in May 2021

10/10 Excellent

AM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
Friendly, clean, comfortable, nicely decorated, well organised. Very good breakfast. Close to the high street.
Stayed 2 nights in Dec 2020

10/10 Excellent

Xiangdong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I liked the design of room and lobby and garden. The owners were kind couple who make sure guests are comfortable. I hope I could stay here next time.
Stayed 3 nights in Nov 2020