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Reviews of Maple Tree Hotels

3.5 out of 5
Maple Tree Hotels
No 77 Jawaharlal Nehru Road, 100 Feet Road, Vadapalani, Chennai

Reviews

5.8
Rating 10 - Excellent. 0 out of 7 reviews" "
Rating 8 - Good. 2 out of 7 reviews" "
Rating 6 - Okay. 3 out of 7 reviews" "
Rating 4 - Poor. 1 out of 7 reviews" "
Rating 2 - Terrible. 1 out of 7 reviews" "

5.0/10

Cleanliness

6.0/10

Staff & service

8.0/10

Amenities

5.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
2Star only
This hotel look beautiful on the pictures shown on the website, but when we get there I was able to see the corridor was not in a good condtion. I was able to see room with cockroach. I booked for executive room, but I doubt i was staying in executive room. I paid online, but receptionist have no clue that I already paid. They insist me to pay on the counter by cash, but I refused to pay and finally before checkout everything was sorted. Overall I would only give 2 start thats for the location.
Stayed 2 nights in Jun 2022
Response from Gm on 28 Jun,2022
Dear Sir, Thanks for ratings us on Expedia Our team would be delighted to hear all your positive feedback. Looking forward to host you again soon in the near future. Thanks

8/10 Good

Baibhav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021
Response from Dushyand on 8 May,2022
Dear Sir, Thanks for ratings us on Hotels.com Looking forward to host you again soon in the near future. Thanks

8/10 Good

Amit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable. Staff friendly and courteous.
Stayed 2 nights in Oct 2021
Response from Dushyand on 8 May,2022
Dear Sir, Thanks for ratings us on Expedia Our team would be delighted to hear all your positive feedback. Looking forward to host you again soon in the near future. Thanks

6/10 Okay

Ranjana Kumar

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not cleaned hotel. Everywhere you will notice cockroaches
Stayed 3 nights in Jul 2019
Response from Dushyand on 8 May,2022
Dear Sir, Thanks for ratings us on Hotels.com We deeply regret for the cockroach issue, we have stabilized & taken proper pest control measures in all the rooms Looking forward to host you again soon in the near future. Thanks

4/10 Poor

Alex

Disliked: Cleanliness, room comfort
No hot water in my room
Stayed 2 nights in Dec 2018
Response from Panneer Selvam V on 12 Feb,2019
Dear Sir, Thank you for rating us on Hotels.com*Expedia !! We regret for the hotel water inconvenience caused during your short stay, we shall make sure that your next stay with us will be a memorable one. Please give us a chance to host you again soon in the near future. Thanks, Panneer Selvam V

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Maple Tree with bitter experience
It's not worth the money for business travellers. 1)They took 30 mins to allot room saying no mail received from Hotels.com 2) They said Room type I booked not available & gave me some other room. The room size is half the size mentioned in my voucher. 3) The hotel guy had to struggle for 15 mins to unlock the room as it has problematic lock 4)Phone in the room was not working. 5) No glass tumbler in the room. As I wanted one to take a powder medicine mixed with water I called on their land line & requested. I didn't get even after 30 mins and so I had to go down to reception and shout at them. Then they sent one. It was horrible experience & the hotel is not worth to be 3 star.
Stayed 1 night in Oct 2018
Response from Dushyand on 8 May,2022
Dear Sir, Thanks for ratings us on Hotels.com We deeply regret for any inconvenience faced during your stay Please give us a chance to host you again soon in the near future. Thanks

6/10 Okay

Véronique

Disliked: Room comfort
Stayed 1 night in Jan 2018
Response from Dushyand on 14 Feb,2018
Dear Mam, Thank you for rating us on Expedia !! We are delighted to see that you have like the hotel's ambience and service standards. Looking forward to host you again soon in the near future. Thanks, Dushyand MD