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Reviews of Novotel Chennai Sipcot

4 out of 5
Novotel Chennai Sipcot
Opp. SIPCOT IT Park Siruseri, Old, Mahabalipuram Road, Near ECR Beach, Chennai, Tamil Nadu

Reviews

8.6

Excellent

Rating 10 - Excellent. 38 out of 92 reviews" "
Rating 8 - Good. 42 out of 92 reviews" "
Rating 6 - Okay. 9 out of 92 reviews" "
Rating 4 - Poor. 1 out of 92 reviews" "
Rating 2 - Terrible. 2 out of 92 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Pradeep Kumar

Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom shower area does not have a fully closable glass panel. It is only half closed and because of the gap the water comes out when taking a shower. The bathroom exhaust mechanism is not working or it needs improvement. Water does not evaporate from the bathroom and creates a musty odor. Room fresheners will not solve this and may affect those who are sensitive to fragrances. Especially request to change the spray used in elevators. Also I have requested a taxi to the airport to be picked up and called in to ensure I was being picked up. Still no taxi was sent over. Communication between the hotel and booking platforms needs to be improved as messages sent over by guests such as me (sent from expedia.com could not be read by the hotel staff). Service staff in the restaurant were welcoming and Beds were great and I was able to sleep well. AC was working but the air circulation or fan speed was poor. Maybe a fan could solve this? The restaurant was spacious and several food options are there. I really liked the restaurant and the food. Tried Breakfast buffet. Room was affordable.
Stayed 1 night in Apr 2024
Response from Vineesh Kurup on 4 May,2024
Dear Pradeep Kumar, Thank you for taking the time to share your detailed feedback with us. We apologize for the inconvenience you experienced with the bathroom shower area and exhaust mechanism. Ensuring a comfortable stay for our guests is our priority, and we will look into improving these aspects. Regarding the communication issues with the taxi service and booking platforms, we will review our processes to prevent such occurrences in the future. We appreciate your kind words about our restaurant staff and the comfortable beds. Your feedback on the AC and fan speed is duly noted for our further evaluation. We are delighted to hear that you enjoyed our spacious restaurant and the variety of food options available. We hope to welcome you back for another pleasant stay.Sincerely,Vineesh KurupGeneral Manager

6/10 Okay

Woei Shin

Business traveller
Liked: Staff & service
Hygiene is an issue, because the drinking water provided in the room was refilled manually.
Stayed 3 nights in Apr 2024
Response from Vineesh Kurup on 4 May,2024
Dear Woei Shin, Thank you for your feedback. We apologize for the inconvenience caused. Rest assured, we adhere strictly to our policy of providing sealed drinking water bottles in the rooms. We appreciate your awareness and will investigate this matter further.Sincerely,Vineesh KurupGeneral Manager

10/10 Excellent

Siddharrth

Stayed 1 night in Mar 2024
Response from Vineesh Kurup on 4 May,2024
Dear Siddharth,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at the Novotel Chennai Sipcot Sincerely,Vineesh KurupGeneral ManagerNovotel Chennai Sipcot

10/10 Excellent

Guru

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service right from the check-in process to restaurant service. Ms. Mubin went extra mile for all our requests. We had a pleasant stay.
Stayed 2 nights in Jan 2024

10/10 Excellent

NARESH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff service is good. Room is maintained clean.
Stayed 3 nights in Nov 2023
Response from Vineesh Kurup on 7 Jan,2024
Thank you very much for your positive review of our property, your comments go a long way to provide our staff with confidence and support, and we appreciate that.We thank you once again for your recommendation and for such a delightful review and look forward to the pleasure of your continued visits.Sincerely,Vineesh KurupGeneral ManagerNovotel Chennai Sipcot

8/10 Good

Manikanta

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 4 nights in Oct 2023
Response from Vineesh Kurup on 7 Jan,2024
Dear Manikanta,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at the Novotel Chennai Sipcot Sincerely,Vineesh KurupGeneral ManagerNovotel Chennai Sipcot

6/10 Okay

Srinivas, Lexington

Liked: Staff & service
Disliked: Property conditions & facilities
Smell
Stayed 1 night in Jul 2023
Response from Vineesh Kurup on 7 Jan,2024
Dear Srinivas,Thank you for taking the time to tell us about your experience at the Novotel Chennai Sipcot. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Vineesh KurupGeneral Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect. Apart from the price of beer! I thought London was expensive!
Stayed 9 nights in Jul 2023
Response from Vineesh Kurup on 7 Jan,2024
Dear Paul,Thank you very much for your positive review of our property, your comments go a long way to provide our staff with confidence and support, and we appreciate that. We thank you once again for your recommendation and for such a delightful review and look forward to the pleasure of your continued visits. Sincerely,Vineesh KurupGeneral ManagerNovotel Chennai Sipcot

10/10 Excellent

Mr Shailendra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved it. No complaints.
Stayed 2 nights in Jun 2023
Response from Vineesh Kurup on 7 Jan,2024
Dear Shalinder,Thank you for your review and the kind words. We are pleased to hear that our warm hospitality and services met your expectations.Our team strives to provide every guest with a memorable stay and we are so glad that we were able to live up to your expectations. We look forward to welcoming you back. Sincerely,Vineesh KurupGeneral ManagerNovotel Chennai Sipcot

10/10 Excellent

Chetan

Stayed 1 night in Apr 2023
Response from Vineesh Kurup on 11 Jan,2024
Dear Chetan,Thank you very much for your positive review of our property, your comments go a long way to provide our staff with confidence and support, and we appreciate that. We thank you once again for your recommendation and for such a delightful review and look forward to the pleasure of your continued visits. Sincerely,Vineesh KurupGeneral ManagerNovotel Chennai Sipcot

6/10 Okay

SUDHIR

Business traveller
Liked: Cleanliness, staff & service
Mediocre
The overall experience was very average, not 5 star for sure.
Stayed 1 night in Mar 2023
Response from Vineesh Kurup on 11 Jan,2024
Dear Sudhir,Thank you for taking the time to tell us about your experience at the Novotel Chennai Sipcot. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Vineesh KurupGeneral Manager

8/10 Good

phillip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient
its a nice hotel, attentive service, gym and pool not big but nicely arranged. bfast good. generally all well kept.
Stayed 2 nights in Feb 2023
Response from Vineesh Kurup on 11 Jan,2024
Dear Philip,Thank you for your review and the kind words. We are pleased to hear that our warm hospitality and services met your expectations.Our team strives to provide every guest with a memorable stay and we are so glad that we were able to live up to your expectations. We look forward to welcoming you back. Sincerely,Vineesh KurupGeneral ManagerNovotel Chennai Sipcot

8/10 Good

phillip

Stayed 2 nights in Feb 2023
Response from Vineesh Kurup on 11 Jan,2024
Dear Philip,Thank you for your review and the kind words. We are pleased to hear that our warm hospitality and services met your expectations.Our team strives to provide every guest with a memorable stay and we are so glad that we were able to live up to your expectations. We look forward to welcoming you back. Sincerely,Vineesh KurupGeneral ManagerNovotel Chennai Sipcot

8/10 Good

Diwakar

Stayed 2 nights in Nov 2022
Response from Vineesh Kurup on 7 Jan,2024
Dear Diwakar,It is overwhelming to receive five star rating, in respect to your stay with us. Your satisfaction really serves as a great motivation to all of us.It was indeed a pleasure for us to be at your service and we look forward to welcoming you back very soon again.Sincerely,Vineesh Kurup General ManagerNovotel Chennai Sipcot

10/10 Excellent

SIBI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, staff and environment. Appreciate all for providing us grand welcome from day 1. Food was awesome. Recommend to everyone who is looking for best accommodation.
Stayed 2 nights in Oct 2022

10/10 Excellent

Ajay

Stayed 1 night in Jun 2022

10/10 Excellent

Anvi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

ANAL

Stayed 2 nights in May 2022

10/10 Excellent

Samuel Vijay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food is phenomenal, we opted for breakfast/Dinner package and I think its worth the cost. The only issue is that we overate and felt bloated.
Stayed 1 night in Apr 2022

10/10 Excellent

Balakrishnan, Tirunelveli Dist

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good to stay with family.
Stayed 1 night in Mar 2022

8/10 Good

Harish Kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
It was a nice stay during heavy rain. They need to concentrate on thir food.
Stayed 1 night in Nov 2021

2/10 Terrible

Nandhini

Stayed 1 night in Oct 2021

10/10 Excellent

Ganeshwar

Stayed 2 nights in Jul 2021

8/10 Good

Vivekanand

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great business hotel
Great business hotel, great staff .. food needs a lot of improvement. Have been visiting this hotel for last 3 years .. food quality and taste hasn't changed a bit.
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained hotel. Very next to Marina mall.
Stayed 2 nights in Feb 2021
Response from Hotel Manager on 2 Mar,2021
Dear Guest, We truly appreciate you for taking time and writing such a wonderful feedback about us. Hope you have taken lot of memories back home. Do plan your visit in Chennai soon I and my team would be delighted to have you stay with us again. Best Regards, Balagi Sing Hotel Manager

10/10 Excellent

Sandeep

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Economical
Okay stay ..
Stayed 1 night in Feb 2021
Response from Hotel Manager on 2 Mar,2021
Dear Guest, It is always our most cherished reward to make our guests happy. The entire team at Novotel Chennai Sipcot is very proud to read your kind words. We hope to see you again very soon. Best Regards, Balagi Singh Hotel Manager

8/10 Good

RAJARAMKUMAR

Travelled with family
Liked: Staff & service
Stayed 1 night in Jan 2021
Response from Hotel Manager on 27 Jan,2021
Dear Mr. Rajakumar, Greetings from Novotel Chennai Sipcot! Thank you for taking time to rate us in online. We look forward to welcome you back soon! Warm Regards, Balagi Singh Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from lav on 2 Dec,2019
Dear Guest, Thank you for taking time and rating us. We look forward to welcoming you back. Best Regards, Lav Bisht Front Office Manager

10/10 Excellent

Martin Ralph

Disliked: Staff & service
Stayed 6 nights in Nov 2019

8/10 Good

Frances

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from lav on 25 Nov,2019
Dear Mr. Frances, Thank you for taking time and rating us. We look forward to welcoming you back. Best Regards, Lav Bisht Front Office Manager

8/10 Good

Sanjay, Houston

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people here were extremely friendly. However they were not able to upgrade me
Stayed 2 nights in Dec 2017
Response from lav on 25 Nov,2019
Dear Mr. Sanjay, Thank you for taking the time out to review us. At the outset please accept my sincere apologies for not being able to live up to your expectations during your stay with us. I have shared your feedback with our team and I assure you that on your next visit you would be delighted. I look forward to welcoming you back soon at Novotel Chennai Sipcot. Best Regards, Lav Bisht Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent staff and brilliant location
Stayed 1 night in Nov 2019
Response from Lav on 29 Nov,2019
Dear Mr. Frances, We truly appreciate you for taking time and writing such a wonderful feedback about us. Hope you have taken lot of memories back home. Do plan your visit in Chennai soon I and my team would be delighted to have you stay with us again. Best Regards, Lav Bisht Front Office Manager

8/10 Good

Martin

Stayed 5 nights in Oct 2019

10/10 Excellent

Anil

Stayed 3 nights in Sep 2019

10/10 Excellent

Vinod

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and comfortable stay good room good bathroom good location
Stayed 1 night in Aug 2019
Response from Lav bisht on 21 Aug,2019
Dear Vinod, Thank you for taking your time to share your feedback with us. We are happy to know that you enjoyed your stay with us. It is indeed motivating to receive such a positive feedback. We are delighted that we made your stay with Novotel a memorable one. It is indeed encouraging to learn that you have enjoyed the service and facilities of the hotel during your recent visit. I would also like to thank you on recommending us to other travelers. We sincerely appreciate your taking the time to share your experience with us and look forward to welcoming you back on your next trip to Chennai Best Regards, Lav Bisht Front Office Manager

8/10 Good

Suresh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
As always, great staff, great service . Excellent stay !
Stayed 3 nights in Jun 2019
Response from Lav Bisht on 22 Aug,2019
Dear Suresh, It is always our most cherished reward to make our guests happy. The entire team at Novotel Chennai sipcot is very proud to read your kind words. We hope to see you again very soon. Best Regards, Lav Bisht Front Office Manager

6/10 Okay

Verified traveller

Stayed 2 nights in Mar 2019
Response from Lav on 8 May,2019
Dear Guest Greetings from the Novotel Chennai Sipcot. Thank you for your review. We look forward to welcome you back. Thank you! Regards, Lav Bisht Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and service, friendly staff, accessible to almost every part of Chennai. Had airport shuttles which was very convenient.
Stayed 3 nights in Feb 2019
Response from Lav Bisht on 3 Apr,2019
Dear Guest Greetings from the Novotel Chennai Sipcot. Thank you for your kind appreciation, we are happy to note that you have enjoyed your time spent at the hotel. It has been our pleasure to serve you I will definitely pass on your compliments to my team and we look forward to welcome you at the hotel soon. Thank you! Regards, Lav Bisht Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recrptionost aninka extreemly pleasent and help full
Stayed 2 nights in Jan 2019

8/10 Good

Madhav, New Delhi

Liked: Staff & service, property conditions & facilities
It was really a good experience to stay at Novotel. I really liked their warm hospitality with a supportive staff.
Stayed 1 night in Jul 2018
Response from Ananth on 17 Jul,2018
Dear Guest, Thank you for your review. We look forward to welcome you back. Regards, S. Anantharaman Rooms Division Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay.
Reception, check in and check out was excellent. Restaurant offered some what limited dinner choice but fine for one night stay.
Stayed 1 night in Apr 2018
Response from Ananth on 20 Jun,2018
Dear Guest, Greetings from Novotel Chennai SIPCOT !!! Thank you for your valuable feedback, we really appreciate it. We look forward to welcome you back. Regards, S. Anantharaman Rooms Division Manager Novotel Chennai SIPCOT

8/10 Good

mohd

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Ananth on 20 Jun,2018
Dear Guest, Greetings from Novotel Chennai SIPCOT !!! Thank you for your valuable feedback, we really appreciate it. We look forward to welcome you back. Regards, S. Anantharaman Rooms Division Manager Novotel Chennai SIPCOT

10/10 Excellent

Sudheer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ananth on 11 May,2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thanks & Regards, S. Anantharaman Rooms Division Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
value for money, clean
good.. good rooms, good bf
Stayed 1 night in Feb 2018
Response from Roopa on 23 Oct,2018
Dear Guest, Thank you for your review. We look forward to welcome you back. Regards Roopavathi V Surve Assistant Front Office Manager

10/10 Excellent

Sanjay, houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well maintained hotel
Even though I have given the hotel high marks, I was a tad bit disappointed that I was not able to get an upgrade to a suite from a premier room for a reasonable price. I had used Expedia to book the premier room which is typically priced at 6500 a night. The suite was about 7500 but not available to book online though available for a price of 7500. Instead of upgrading me for a price of 1000 to 1500 a night, I was told that it would be available at 3000, which I politely refused. The lady who tried to get me the room was extremely courteous and tried her best in my opinion, but I think management procedures prevented a reasonable upgrade. Otherwise my stay here with family was extremely pleasant. The restaurant folks were especially friendly and the chefs go out of the way to get you want you want.
Stayed 2 nights in Dec 2017

8/10 Good

Saleha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gd for night stay. V gd ambience & service.Quiet. Breakfast was v gd.
Stayed 1 night in Dec 2017
Dear Saleha, Greetings from Novotel Chennai SIPCOT !!! Thank you for your valuable feedback, we really appreciate it. We look forward to welcome you back. Regards, S. Anantharaman 8939842303 Rooms Division Manager Novotel Chennai SIPCOT

8/10 Good

Samrat

Liked: Staff & service
Disliked: Cleanliness
Novotel Sipcot
The first room I got was stinking and damp. Got the room changed and the bathroom dustbin had junk in it from someone who stayed there previously.
Stayed 1 night in Oct 2017
Dear Samrat, Greetings from Novotel Chennai SIPCOT!!! Thank you for taking the time to tell us about your experience at the Novotel Chennai Sipcot. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regards, S. Anantharaman Rooms Division Manager Novotel Chennai SIPCOT

10/10 Excellent

maxin, kerala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good hotel also good food and good housekeeping team and also good team in the restaurant especially Ms.reena and all.thanks
Stayed 4 nights in Sep 2017
Response from Roopa on 23 Oct,2018
Dear Guest, Thank you for your review. We look forward to welcome you back. Regards Roopavathi V Surve Assistant Front Office Manager

4/10 Poor

Sanjay

Liked: Cleanliness, staff & service
Disliked: Room comfort
The ventilation in the room ws ineffective nd the air was very stale.
Response from Ananth on 17 Nov,2018
Dear Samrat, Greetings from Novotel Chennai SIPCOT!!! Thank you for taking the time to tell us about your experience at the Novotel Chennai Sipcot. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regards, S. Anantharaman Rooms Division Manager Novotel Chennai SIPCOT

10/10 Excellent

Garth

Liked: Cleanliness, staff & service, room comfort
High Quality Hotel with Strong Service
Great hotel with elegant rooms, great food, strong service and convenient location very close to Sipcot Information Technology park. My only disappointment was that there was no hot water in the sink or shower. Stayed for three days and on days one and two informed different hotel staff yet they were unable to resolve the issue by the end of my stay.
Response from Ananth on 17 Nov,2018
Dear Samrat, Greetings from Novotel Chennai SIPCOT!!! Thank you for taking the time to tell us about your experience at the Novotel Chennai Sipcot. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regards, S. Anantharaman Rooms Division Manager Novotel Chennai SIPCOT