Outdoor pool, free pool cabanas, pool umbrellas
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Reviews of Sheraton Grand Chennai Resort & Spa

5 out of 5
Sheraton Grand Chennai Resort & Spa
280 ECR, Vedanamelli, Chengalpattu, Tamil Nadu

Reviews

9.0

Wonderful

Rating 10 - Excellent. 57 out of 85 reviews" "
Rating 8 - Good. 15 out of 85 reviews" "
Rating 6 - Okay. 7 out of 85 reviews" "
Rating 4 - Poor. 3 out of 85 reviews" "
Rating 2 - Terrible. 3 out of 85 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mahesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family was happy with the hospitality!
Stayed 1 night in Jan 2024
Response from Saptarshi Biswas on 3 Feb,2024
Dear Mahesh,Greetings from the team!Thank you for your heartfelt comments, it means a lot to us! We are truly delighted to know that you had a pleasant experience. We greatly appreciate your time and we look forward to having you with us again soon!Kind Regards, Saptarshi BiswasGeneral Manager

4/10 Poor

Aswin

Stayed 2 nights in Nov 2023
Response from Amit Kumar, General Manager on 11 Dec,2023
Dear Aswin,We must share with you that your feedback is very important for us. Thank you for your valuable feedback!We deeply regret the inconvenience caused to you. We have taken note of your feedback, and assure you that our team will work on it to make the services much better for you.We hope to welcome you back to the resort as we would love to deliver a better experience for you.Regards,Amit KumarGeneral Manager

10/10 Excellent

Muthuraman, Gurgaon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the beach access; good food at C-Salt, which is by the beach; Overall great property for family traveling with kids.
Stayed 1 night in Oct 2023
Response from Amit Kumar, General Manager on 31 Oct,2023
Dear Muthuraman,Greetings from Sheraton Grand Chennai Resort & Spa!Thank you for your kind feedback!We are delighted to know that the team took care of you and made you feel comfortable & hospitable. The entire team will be delighted to know that you enjoyed your meal by the bay and loved your time here at Sheraton Grand Chennai Resort & Spa.We look forward to welcoming you back to the Resort soon!Regards, Amit KumarGeneral Manager

10/10 Excellent

Venkatedan

Stayed 1 night in Oct 2023
Response from Amit Kumar , General Manager on 31 Oct,2023
Dear Venkatedan,Greetings from Sheraton Grand Chennai Resort & Spa!Thank you for your kind feedback!We are delighted to know that the team took care of you and made you feel comfortable & hospitable. The entire team will be delighted to know that you enjoyed your meal by the bay and loved your time here at Sheraton Grand Chennai Resort & Spa.We look forward to welcoming you back to the Resort soon!Regards, Amit KumarGeneral Manager

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Amit Kumar on 5 Jul,2023
Dear Phillip,Greetings from the team!I am delighted to note that you have enjoyed your time with us and sincerely appreciate your warm and positive rating. Your recognition of the services is greatly appreciated, and it has been conveyed. It was a pleasure hosting you and looking forward to seeing you in ECR again.Kind regardsAmit KumarGeneral Manager

6/10 Okay

Dr valluvan

Liked: Staff & service
Stayed 3 nights in Jun 2023
Response from Amit Kumar on 5 Jul,2023
Dear Dr Valluvan,We must share with you that your feed is very important to us. Thank you for your valuable feedback!We deeply regret the inconvenience caused to you. We have taken note of your feedback, and assure you that our team will work on it to make the services much better for you.Looking forward to welcoming you back with us again soon as we would love to deliver a better experience on your next stay with us Regards,Amit KumarGeneral Manager

8/10 Good

Deepika

Stayed 1 night in May 2023
Response from Amit Kumar on 25 May,2023
Dear Deepika,Thank you for your review.It was a pleasure having you at Sheraton Grand Chennai Resort & Spa. We are glad that you had a comfortable experience with us and enjoyed your stayIt was a pleasure hosting you and looking forward to seeing you in Mahabalipuram again.Kind Regards,Amit KumarGeneral Manager

6/10 Okay

Chandra Shekhar Reddy

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
If not about the connect to the beach and tons of greenery, its not worth the cost. Food served has to be changed as I was served too salty food, tea kettle was smelling very bad, attention to details in washroom were missing. Again with the amount of fee what is charge, its a disappointment.
Stayed 1 night in Jan 2023
Response from Amit Kumar on 20 Jan,2023
Dear Chandra Shekhar Reddy,Thank you for sharing your review. We are sorry to read your comments regarding your stay at our resort - Sheraton Grand Chennai Resort & Spa. We would like to assure you this is not up to our usual high service standards and do apologize for the negative impression this gave you. Your comments will be shared with the concerned personnel and I will personally look into this. We truly hope that we'll welcome you back again, as we would love the chance to deliver an outstanding experience on your next stay with us.Kind RegardsAmit KumarGeneral Manager

8/10 Good

Madan Babu

Stayed 5 nights in Dec 2022
Response from Amit Kumar, General Manager on 31 Dec,2022
Thank you for taking your time to rate us.We are glad that you had a pleasant time with us and we are delighted to know that our services could match your expectations. It was a pleasure hosting and looking forward to seeing in Mahabalipuram again.Kind Regards,

6/10 Okay

CHARI

Stayed 1 night in Nov 2022

10/10 Excellent

Arun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Beautiful property and grounds.
Response from Amit Kumar on 17 Nov,2022
Dear Arun,Thank you for your kind feedback!We are delighted to know that our services and amenities were up to your expectations.Looking forward to welcoming you back soon.Kind RegardsAmit KumarGeneral Manager

10/10 Excellent

SWAMINATHAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome experience
Very satisfying
Stayed 1 night in Oct 2022
Response from Amit Kumar on 4 Nov,2022
Dear Swaminathan,Thank you for your kind feedback!We are truly delighted to know you had a pleasant experience with Sheraton Grand resort and spa Chennai.We look forward to welcoming you back with us.Kind regards,Amit Kumar General Manager

10/10 Excellent

Balajee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Amit Kumar (General Manager) on 3 Oct,2022
Dear Balajee,Thank you taking your time to review us on Expedia.I am glad that the resort and its amenities could match your expectations and you found our service to your liking.I have personally shared your appreciation with the entire team. Your kind words will go a long way in motivating them.We look forward to welcoming you again soon.Kind Regards,

10/10 Excellent

vijay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setup
Stayed 1 night in Sep 2022
Response from Amit Kumar on 16 Sept,2022
Dear vijay,Thank you taking your time to review us on Expedia. We hope we get those 5 stars the next time you visit us. We greatly appreciate your time and we look forward to have you with us soon !Kind regards,Amit KumarGeneral Manager

2/10 Terrible

Ravi

Stayed 1 night in Aug 2022
Response from Amit Kumar on 16 Sept,2022
Dear Ravi,First of all, thank you for taking the time to write your comments about your experience, we are sorry that our services didn't satisfy your expectations, moreover, we want you to know that hearing to our guest always help us to improve our services and to avoid this kind of situations to happen again, once again we are sorry for the inconvenience.We would like to reiterate once again for the inconvenience you may have encountered, and we are at your complete disposal for any future clarifications that you may need.Kind Regards,Amit Kumar

2/10 Terrible

Jyotsna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was double charged by the property.
Stayed 1 night in Aug 2022
Response from Amit Kumar on 16 Sept,2022
Dear Jyotsna,We are really apologetic on the incident, we will definitely look into this and have this rectified. We hope to have you back with us soon.Kind Regards, Amit Kumar

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were the most awesome I have seen. Every one of them. So polite. Eager to serve.
Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lil slice of paradise
The resort is a large property with beach access and they have a lot of greenery (esp. Frangipani trees) which make it look gorgeous. We got a seaview room with a fantastic view overlooking the pool. It's a great retreat if all u want to do is hangout with family and lounge around the pool or beach. The service was really fantastic! From the restaurants to the front desk to house keeping, to the musician...Akshay, Neeraj, Arif, Kshtij, Maria, Imran, Subash, (I could go on!), made sure we felt very comfortable and that made our stay all there all the more special! Would def recommend and I would go back the next time I'm in India.
Stayed 5 nights in Jun 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

4/10 Poor

Sathish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a big event happening so our cottage was so noisy that we had to switch from our cottage which we paid a fortune to a tiny room. Very dissatisfied. Why do they take reservations when they expect loud music all through the day and night?
Stayed 1 night in Mar 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property!
Excellent location and beautiful grounds! Service at the buffet breakfast was exemplary. Service at the C-Salt restaurant as well as pool bar left something to be desired, especially on the weekend. The manager and staff were open to hearing feedback. The rooms were clean, well furnished and room service was fabulous. I’d definitely stay here again.
Stayed 4 nights in Jan 2022
Response from Amit Kumar on 9 Feb,2022
Dear Guest, Thank you for your heartfelt comments about the team, it means a lot to us! We are truly delighted to know that you had a pleasant experience. Sheraton Grand Chennai Resort and Spa is known for its luxury and has the best rooms & restaurants in Mahabalipuram. We are glad you enjoyed it. We look forward in welcoming you back again with us soon! Kind regards, Amit Kumar General Manager

4/10 Poor

Sreekrishnan, Toronto

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
- They say they have sauna and steam room - There is no sauna at all - Steam room is available ONLY with a massage appointment. - After complaining loudly they did provide the steam room "complimentary" - I deliberately look for resorts with these as it is one of my main activities every day. - I was totally fooled by this fraudulent behavior. - They gave me a garden room instead of the sea view room I had booked. - They tried to pass it as "an upgrade" - I don't understand how it was an upgrade as I wanted a sea view and there was no sea view - Then once again after complaining they shifted me to a room with a sea view which was mostly obstructed.
Stayed 4 nights in Jan 2022
Response from Amit Kumar on 9 Feb,2022
Dear Sreekrishnan, Thank you for sharing your review. We are sorry to read your comments. We would like to assure you this is not up to our usual high service standards and do apologize for the negative impression this gave you. We truly hope that we'll welcome you back again, as we would love the chance to deliver an outstanding experience on your next stay with us. Kind regards, Amit Kumar General Manager

10/10 Excellent

VVDN technologies

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay and corporative staffs
Stayed 2 nights in Jan 2022
Response from Amit Kumar on 19 Jan,2022
Dear VVDN Technologies, Thank you for your heartfelt comments about the team, it means a lot to us! We are truly delighted to know that you had a pleasant experience. Sheraton Grand Chennai Resort and Spa is known for its luxury and has the best rooms in Mahabalipuram. We are glad you enjoyed it. We look forward in welcoming you back again with us soon! Kind regards, Amit Kumar General Manager

10/10 Excellent

subhashini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Amit Kumar on 4 Jan,2022
Dear Thank you for taking the time to rate Sheraton Grand Chennai Resort and Spa. ! We are truly delighted to know that you had a pleasant experience. Sheraton Grand Chennai Resort and Spa is known for its luxury and has the best rooms in Mahabalipuram. We look forward in welcoming you back again with us soon! Kind regards, Amit Kumar General Manager

10/10 Excellent

Jayaprakash

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good. Hotel staff were Courteous and addressed our needs immediately.
Stayed 1 night in Sep 2021
Response from Amit Kumar on 25 Oct,2021
Dear Jayaprakash, Thank you for taking the time to rate Sheraton Grand Chennai Resort and Spa. We look forward in welcoming you back again with us soon! Kind regards, Amit Kumar General Manager

10/10 Excellent

Shydh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

PLASTICS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Amit Kumar on 25 Oct,2021
Dear Guest, Thank you for taking the time to rate Sheraton Grand Chennai Resort and Spa. We look forward in welcoming you back again with us soon! Kind regards, Amit Kumar General Manager

10/10 Excellent

udaya bhanu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Amit Kumar on 25 Oct,2021
Dear Udaya Bhanu, Thank you for taking the time to rate Sheraton Grand Chennai Resort and Spa. We look forward in welcoming you back again with us soon! Kind regards, Amit Kumar General Manager

10/10 Excellent

Florence Sunitha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect getaway
I had a wonderful stay at this resort. Cleanliness and Covid protocols were in place. All staff were very courteous and service was spot on. Only thing is that I was given a room with a tiny garden which was kind of claustrophobic for me as the whole idea of choosing this hotel was to have an open balcony.
Stayed 3 nights in Aug 2021

2/10 Terrible

Nitish

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Poor experience with Sheraton
I have called reception for the lost charger and they confirmed they have found with a rider that it cannot be sent to you at Bangalore as per company policy. Strange to know that your hospitality is so poor with guests, where if by mistake you left some important item at your property and it cannot be sent to them as per company policy. One has to travel back to collect from different city... Surprised I have spent Rs 70K at resort and they are asking for Conveyance Fee for the sending it back. Other smaller properties are more courteous than this. This gives very poor experience with Sheraton as a brand. Please do keep this in mind next time choosing this Brand.
Stayed 3 nights in Jul 2021

10/10 Excellent

Rachna

Stayed 2 nights in Jul 2021

10/10 Excellent

Samuel Vijay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you want to be pampered...choose Sheraton Grand
If you want to be waited hand and foot and feel the need to pampered for few days, just do yourself a favor and book Sheraton Grand, you will not be disappointed. I would have to say that this is arguably the best hotel in Chennai at the moment and if you can spar few extra bucks upgrade to the sea view rooms to indulge in a get away that will leave you with fond memories. My family thoroughly enjoyed their stay and can't wait to be back. The rooms are well appointed and the level of service is what makes Sheraton stand out compared to other peroperties......
Stayed 1 night in Apr 2021
Response from Sheraton Grand Chennai Resort & Spa on 6 May,2021
Thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcome you back.

10/10 Excellent

Mohammed

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from Sheraton Grand Chennai Resort & Spa on 15 Apr,2021
Thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcome you back.

10/10 Excellent

Raja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Amazing stay. Would recommend
Stayed 1 night in Feb 2021
Response from Sheraton Grand Chennai Resort & Spa on 15 Apr,2021
Thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcome you back.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were a big group with 7 Adults & 3 Children. It was a wonderful experience with Sheraton Grand Chennai Resort & Spa. Totally recommend this place for a relaxing vacation with Beach access & a clean swimming pool. Breakfast was great with lot of variety.
Stayed 2 nights in Feb 2021
Response from Sheraton Grand Chennai Resort & Spa on 15 Apr,2021
Thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcome you back.

10/10 Excellent

Shruti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Sheraton Grand Chennai Resort & Spa on 15 Apr,2021
Sheraton Grand Chennai Resort & Spa

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2020
Response from Sheraton Grand Chennai Resort & Spa on 15 Apr,2021
Thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcome you back.

10/10 Excellent

Ramasamy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Sheraton Grand Chennai Resort & Spa on 15 Apr,2021
Thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcome you back.

8/10 Good

Zaina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Sheraton Grand Chennai Resort & Spa on 15 Apr,2021
Thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcome you back.

10/10 Excellent

Vikas

Stayed 2 nights in Oct 2020
Response from Sheraton Grand Chennai Resort & Spa on 15 Apr,2021
Thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcome you back.

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!
Pleasant stay, very nice friendly staff.
Stayed 1 night in Oct 2020
Response from Sheraton Grand Chennai Resort & Spa on 15 Apr,2021
Thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcome you back.

10/10 Excellent

Ramasamy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Sheraton Grand Chennai Resort & Spa on 15 Apr,2021
Thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcome you back.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so good and perfect. I booked 4 rooms. I got 1 room at 3pm, but they gave remaining 3 rooms around 5pm. I'm really upset with this.
Stayed 1 night in Jan 2020
Response from Sheraton Grand Chennai Resort & Spa on 15 Apr,2021
Thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcome you back.

10/10 Excellent

Nithyakalyani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Sheraton Grand Chennai Resort & Spa on 15 Apr,2021
Thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcome you back.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Good Stay, hotel was packed with guests. Very clean with good facilities, and easy access to the Beach.
Stayed 2 nights in Dec 2019
Response from Sheraton Grand Chennai Resort & Spa on 15 Apr,2021
Thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcome you back.

10/10 Excellent

Venkataramana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable stay
Amazing stay and nice location
Stayed 1 night in Dec 2019
Response from Sheraton Grand Chennai Resort & Spa on 15 Apr,2021
Thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcome you back.

10/10 Excellent

Chandran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place for a Vacation
Pity, it was just for the night. Attended a wedding nearby so not much time to enjoy the property n the facilities. Great beachfront. Nice lawn and the facilities.
Stayed 1 night in Dec 2019
Response from Sheraton Grand Chennai Resort & Spa on 15 Apr,2021
Thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcome you back.

8/10 Good

Yoondho

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Sheraton Grand Chennai Resort & Spa on 15 Apr,2021
Thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcome you back.

10/10 Excellent

Balajee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service by the staffs..amazing stay..
The stay was made excellent by the staffs in the resort. The staffs at the restaurant were extremely helpful and did an amazing job to make our stay very comfortable. we would definitely come back to stay here again.
Stayed 4 nights in Nov 2019
Response from Sheraton Grand Chennai Resort & Spa on 15 Apr,2021
Thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcome you back.

8/10 Good

Mrs. Jayashri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Beautiful clean property on the water. We were part of a wedding celebration & it was an awesome location
Stayed 2 nights in Nov 2019
Response from Sheraton Grand Chennai Resort & Spa on 15 Apr,2021
Thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcome you back.