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"Staff didnt "seem" courteous...they were !"

"Exceptional"

" Spot on for any guest looking for a clean and tidy room, amazing staff always with a smile and ready to do anything for their guests, the love and hospitality they bring to the hotel is so special, I hope that people looking for a hotel in Chennai should stay at the Madras Grand to actually experience the kind of experience that I have enjoyed missing all of the relationships we shared with the amazing staff and thank all of you for the love and respect,Charles Tilaka "

"Welcoming staff, especially shift manager Akhil was very courteous and accommodating. Dining options were very good, rooms comfortable, and all amenities were available. Great choice."

"Clean room, great amenities and excellent staff. Shout out to shriya for taking excellent care of us. The others in the staff were excellent too - prompt service and excellent hospitality. "

"Great ambience... clean rooms. Loved my stay at the Leela Palace"

"Courteous staff and cleanliness "

"Checkin/checkout was seamless. Thanks Varun. Food was good. Very convenient location for my requirement so am overall very happy with the stay. It was reliable as can be expected from Trident. "

"Everything was absolutely awesome. They left a tent in the room for our kids and a couple of stuffies for them. The service was incredible across the board and they were attentive to everything we needed and asked for. Really above and beyond. We will definitely be staying in the future."