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Reviews of Ban Chang Tong Hotel

3.5 out of 5
Ban Chang Tong Hotel
242 Tha Phae Road, Chang Moi, Muang, Chiang Mai

Reviews

8.8

Excellent

Rating 10 - Excellent. 79 out of 145 reviews" "
Rating 8 - Good. 50 out of 145 reviews" "
Rating 6 - Okay. 10 out of 145 reviews" "
Rating 4 - Poor. 4 out of 145 reviews" "
Rating 2 - Terrible. 2 out of 145 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attractive, welcoming rooms. Fabulous location. Very helpful staff. We had no hot water in the shower the first night but it was fixed as soon as we brought it to the attention of staff.
Stayed 3 nights in Feb 2024
Response from Banjamad (Taem) on 25 Feb,2024
We thank you for the comments. We are very pleased and happy to serve you. We will use the comments you give to improve and make improvements. And finally, we look forward to serving you again. thank you very much. Best regards, BANJAMAD (Ms.) FRONT Department

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Location is in the middle of everything yet so quiet for relaxing
Stayed 7 nights in Feb 2024
Response from Banjamad (Taem) on 25 Feb,2024
We thank you for the comments. We are very pleased and happy to serve you. And finally, we look forward to serving you again. thank you very much. Best regards, BANJAMAD (Ms.) FRONT Department

6/10 Okay

Byron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall is a good place to stay. Not the best layout in the bathroom, was kind of difficult to move around, poor ventilation and lack of privacy (divided from the room by a frosted glass) besides that the room was very charming, clean and comfortable
Stayed 3 nights in Feb 2024
Response from Banjamad (Taem) on 25 Feb,2024
We thank you for the comments. We are very pleased and happy to serve you. We will use the comments you give to improve and make improvements. And finally, we look forward to serving you again. thank you very much. Best regards, BANJAMAD (Ms.) FRONT Department

4/10 Poor

FERNANDO

Disliked: Amenities, property conditions & facilities
Property looked nice, However that’s about it. The bed was rock hard with only 2 pillows for two people, no iron and pool was cold. The shower there was no pressure and the hot water went in cycle on and off, so don’t expect a hot shower. Staff were friendly but not very helpful.
Stayed 3 nights in Feb 2024
Response from Banjamad (Taem) on 11 Feb,2024
We thank you for the comments. We are very pleased and happy to serve you. We will use the comments you give to improve and make improvements. And finally, we look forward to serving you again. thank you very much. Best regards, BANJAMAD (Ms.) FRONT Department

10/10 Excellent

Andy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and convenient location staff and checkin was seamless. Will stay here again
Stayed 4 nights in Jan 2024
Response from Banjamad (Taem) on 11 Feb,2024
We thank you for the comments. We are very pleased and happy to serve you. And finally, we look forward to serving you again. thank you very much. Best regards, BANJAMAD (Ms.) FRONT Department

10/10 Excellent

Robert, Ellenton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room and bathroom. Room had everything you needed
Stayed 5 nights in Jan 2024
Response from Banjamad (Taem) on 11 Feb,2024
We thank you for the comments. We are very pleased and happy to serve you. And finally, we look forward to serving you again. thank you very much. Best regards, BANJAMAD (Ms.) FRONT Department

8/10 Good

Alecia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real modern and aestheticially pleasing hotel. Staff are great and will help you with anything you need. Our room was small and the bathroom had an slight odor, it was cleaned but the smell persisted. Despite that,I would stay at this hotel again.
Stayed 3 nights in Jan 2024
Response from Banjamad (Taem) on 21 Jan,2024
We thank you for the comments. We are very pleased and happy to serve you. We will use the comments you give to improve and make improvements. And finally, we look forward to serving you again. thank you very much. Best regards, BANJAMAD (Ms.) FRONT Department

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had lovely four poster bed and was large and comfortable. There’s a nice but cold plunge pool ideal for after looking around at temples. I would have liked a bar and also the internet wasn’t brilliant but as I didn’t use it much it didn’t matter
Stayed 3 nights in Jan 2024
Response from Banjamad (Taem) on 21 Jan,2024
We thank you for the comments. We are very pleased and happy to serve you. We will use the comments you give to improve and make improvements. And finally, we look forward to serving you again. thank you very much. Best regards, BANJAMAD (Ms.) FRONT Department

10/10 Excellent

Isobel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to stay in Chiang Mai. Convenient for everything. Inside courtyard and pool very quiet and peaceful.
Response from Banjamad (Taem) on 21 Jan,2024
We thank you for the comments. We are very pleased and happy to serve you. We will use the comments you give to improve and make improvements. And finally, we look forward to serving you again. thank you very much. Best regards, BANJAMAD (Ms.) FRONT Department

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Killer location.
Stayed 3 nights in Dec 2023
Response from Banjamad (Taem) on 13 Jan,2024
We thank you for the comments. We are very pleased and happy to serve you. We will use the comments you give to improve and make improvements. And finally, we look forward to serving you again. thank you very much. Best regards, BANJAMAD (Ms.) FRONT Department

10/10 Excellent

Mei Chee

Stayed 4 nights in Dec 2023
Response from Banjamad (Taem) on 11 Feb,2024
We thank you for the comments. And finally, we look forward to serving you again. thank you very much. Best regards, BANJAMAD (Ms.) FRONT Department

8/10 Good

simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, particularly for the lantern Festival parade. Hotel had lots of character and was immaculately clean and tidy. A sound choice for the budget conscious.
Stayed 5 nights in Nov 2023
Response from Banjamad (Taem) on 2 Jan,2024
We thank you for the comments. We are very pleased and happy to serve you. We will use the comments you give to improve and make improvements. And finally, we look forward to serving you again. thank you very much. Best regards, BANJAMAD (Ms.) FRONT Department

6/10 Okay

Kulvinder

Disliked: Property conditions & facilities, room comfort
General observation
The room is very dark and the shower has a steep step into it, the door creaks the the very narrow bathroom, no mirror in room. Location is very good
Stayed 4 nights in Nov 2023
Response from Banjamad (Taem) on 21 Nov,2023
We thank you for the comments. We are very pleased and happy to serve you. We will use the comments you give to improve and make improvements. And finally, we look forward to serving you again. thank you very much. Best regards, BANJAMAD (Ms.) FRONT Department

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was perfect. Staff all very friendly and an easy walk to Tha Phae Gate for the night markets. Also loved seeing and hearing the hotel cat!
Stayed 3 nights in Oct 2023
Response from Banjamad (Taem) on 13 Oct,2023
We thank you for the comments. We are very pleased and happy to serve you. We will use the comments you give to improve and make improvements. And finally, we look forward to serving you again. thank you very much. Best regards, BANJAMAD (Ms.) FRONT Department

10/10 Excellent

Smita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a restful stay here. Loved the interior and all the details, great service, exceeded our expectations. Will definitely come back.
Stayed 1 night in Jul 2023
Response from BENJAMAD on 29 Jul,2023
We thank you for your comment. We will continue to improve and improve the service and we look forward to serving you again in the future.Thank you.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ban Chang Tong is a nice place
This is a great place to stay. Clean, comfortable and quiet. The seclusion afforded by the pool which faces all the rooms is unique. It was nice to see kids playing there in the daytime. Daily cleaning of the room was prompt and thorough. We always received fresh water, coffee and tea, towels, and sprucing up the bed as soon as we asked. The folks at the desk responded quickly to all our special requests. We want to send a big thank you especially to Taem, hope I spelled her name correctly. She was extremely helpful and always courteous in the Thai way.
Stayed 7 nights in Jul 2023
Response from Banjamad (Taem) on 21 Jul,2023
Thank you for choosing us as your accommodation. If there is any error We apologize and we will improve. And we sincerely hope that we will welcome you again in the future. We wish you a happy trip this time and beyond. And wish you a safe journey and home safely. see you again.

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service very kind people! Right next to old town only a 5 minute walk, there is a ATM 50 feet from the building and also a beautiful temple as soon as you open the hotel doors to outside! An amazing pool and very clean as well!
Stayed 2 nights in Jul 2023
Response from Banjamad on 8 Jul,2023
Thank you for choosing us as your accommodation. If there is any mistake, we apologize and we will improve it.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Banjamad on 6 Jun,2023
Thank you for choosing us as your accommodation. If there is any mistake, we apologize and we will improve it.BanjamadFront Office Team

10/10 Excellent

Onsiri

Stayed 1 night in May 2023
Response from Banjamad on 6 Jun,2023
Thank you for choosing us as your accommodation. If there is any mistake, we apologize and we will improve it.BanjamadFront Office Team

8/10 Good

sherry

Liked: Cleanliness
Stayed 2 nights in May 2023
Response from Banjamad on 6 Jun,2023
Thank you for choosing us as your accommodation. If there is any mistake, we apologize and we will improve it.BanjamadFront Office Team

10/10 Excellent

Narinsiree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decoration of the hotel room is what you'd expect to see out of a scene from a vintage movie! Nice!
Stayed 2 nights in Apr 2023
Response from Banjamad on 6 Jun,2023
Thank you for choosing us as your accommodation. If there is any mistake, we apologize and we will improve it.BanjamadFront Office Team

10/10 Excellent

Bright

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The architecture was interesting. The rooms comfortable.
Stayed 4 nights in Apr 2023

10/10 Excellent

Dietmar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Stay - March 2023
We booked the hotel by photos and description and were pleasantly surprised. Really loved the hotel. Lovely timber construction, beautiful touches. Location great too, very convenient. And great value for money, at least when we stayed in March.
Stayed 3 nights in Mar 2023

10/10 Excellent

Gezim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Banjamad (Ms.) on 11 Feb,2023
Thank you for your comment. We will take the comment to improve our services. We do hope you have a safe trip back home.

10/10 Excellent

John McNeil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place to come back to
An amazing and very special place to stay. A lovely surprise.
Stayed 2 nights in Dec 2022
Response from Banjamad (Ms.) on 15 Jan,2023
Thank you for your comment. We will take the comment to improve our services. We do hope you have a safe trip back home.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities
Great location.., even better are the lovely staff. Free continental brekky - they don’t offer frills but it isn’t priced like a 5* hotel. What you get is authentic Thai hospitality, a decent room a good nights sleep . I would definitely stay here again. I had a lovely room
Response from Banjamad (Ms.) on 15 Jan,2023
Thank you for your comment. We will take the comment to improve our services.

10/10 Excellent

Yudthana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location and nice decoration
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was nice, staff were friendly, some towels, bedsheets were missing some edges & corners. The pool water was not pleasant & may need frequent maintenance.
Stayed 5 nights in Nov 2019
Response from Benyapa on 29 Nov,2019
Dear Guest, Thank you for your comment. We are very sorry to hear that our service does not meet your expectations. We will take the comment to improve our services. We do hope you have a safe trip back home. Regards, Benyapa (Ms.) Reservation Department

10/10 Excellent

Priya Parmar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Waan on 11 Nov,2019
Dear Priya Parmar, Greeting from Banchangtong Hotel! Thanks for staying with us. We appreciate your feedback! We are delighted that you have chosen to stay with us during your trip to Chiangmai and we hope you will enjoy our colorful city and take back with you many pleasant memories of your visit here. Yours sincerely, Benyapa Maneenop/ Reservation Banchangtong Hotel, Chiangmai

10/10 Excellent

Avnish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch service
Home away from home. Exceptionally friendly and polite staff who went above and beyond.
Stayed 2 nights in Sep 2019
Response from Benyapa on 2 Oct,2019
Dear Avnish, Greeting from Banchangtong Hotel! Thanks for staying with us. We appreciate your feedback! Regards, Benyapa (Ms.) Reservation Department

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Very good ubication we are very confortable in this hotel
Stayed 2 nights in Aug 2019
Response from Benyapa on 11 Aug,2019
Dear Guest, Greeting from Banchangtong Hotel! Thanks for staying with us. We appreciate your feedback! Regards, Benyapa (Ms.) Reservation Department

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant service and very very clean. Only negative is that it has a very deep shower....awkward to get into if elderly or bad knees
Stayed 5 nights in Jul 2019
Response from waan on 26 Jul,2019
Dear Guest, Thank you for your comment. We are very sorry to hear that our service do not meet with your expectation. We will take the comment to improve our services. We do hope you have a safe trip back to home. Regards, Benyapa (Ms.) Reservation Department

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you 👍
Perfect little spot close to night market and city centre. Pool area is beautiful and rooms are comfortable. Service was excellent!
Stayed 2 nights in Jul 2019
Response from Waan on 26 Jul,2019
Dear Shelley, Greeting from Banchangtong Hotel! Thanks for staying with us. We appreciate your feedback! Regards, Benyapa (Ms.) Reservation Department

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property
We really liked this hotel. It's a great place for a couple. The rooms are very nice and it's a beautiful property. There are several restaurants and lots of shopping close by. The hotel also worked out well for scheduling tours at a reasonable price.
Stayed 4 nights in Mar 2019
Response from Benjamas on 11 Jun,2019
Dear Guest, Greeting from Banchangtong Hotel! Thanks for staying with us. We appreciate your feedback! Regards, Benyapa (Ms.) Reservation Department

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Gorgeous hidden gem, walking distance to everything, comfortable bed, friendly and helpful staff.
Stayed 2 nights in Mar 2019
Response from Benyapa on 27 Mar,2019
Dear Guest, Greeting from Banchangtong Hotel! Thanks for staying with us. We appreciate your feedback! Regards, Benyapa (Ms.) Reservation Department

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Feb 2019
Response from Benyapa on 2 Apr,2019
Dear Guest, Greeting from Banchangtong Hotel! Thanks for staying with us. We appreciate your feedback! Regards, Benyapa (Ms.)

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2019
Response from Benyapa on 23 Feb,2019
Dear Guest, Greeting from Banchangtong Hotel! Thanks for staying with us. We appreciate your feedback! Regards, Benyapa (Ms.) Reservation Department

10/10 Excellent

NicoleD, Atyrau, KZ

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel was great. The design is very unique and we thoroughly enjoyed the breakfast each morning.
Stayed 4 nights in Dec 2018
Response from Benyapa on 23 Feb,2019
Dear Nicole D., Greeting from Banchangtong Hotel! Thanks for staying with us. We appreciate your feedback! Regards, Benyapa (Ms.) Reservation Department

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome customer service
This is a great hotel. I accidentally booked for December instead of January. I will be coming back and will have a more thorough review. Staff could not have been nicer and my wife loves the place from a previous trip.
Stayed 1 night in Dec 2018

6/10 Okay

TIA

Liked: Cleanliness, staff & service, room comfort
Great location
Location and staff were great. Had some issues with a seating location at the hotel restaurant but staff made up for it with complimentary drinks. Walls are thin so it’s extremely noisy with people above you or next to you. Had lots of issues with WiFi not working in our room, which they would eventually fix but it would stop working an hour later and the cycle would continue. Also, make sure to keep track of your mini bar beverages consumed and what they are actually putting in it. They charged us and other members in our group staying in other rooms for consuming drinks I’m POSITIVE we did not drink. We had purchased our own drinks at 7/11 and only had those, never touching the hotels drinks.
Stayed 10 nights in Nov 2018

10/10 Excellent

Steele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and nice pool
This was a return trip of friends to Chiang Mai and we picked it based on the pool and location. We were not disappointed. The location is a quick, easy walk to just about anything you would want to see. We went to the various night markets, Waroros market is around the corner, the Old City is also a quick jot away. There are great restaurants all around and if you're looking for great coffee, Doppio was a stop for us a couple of times a day (exit the hotel, take a right and you will see it on the other side of the street.) The hotel is directly across the street from beautiful Wat Bupparam, which makes for a great landmark if you need to tell a tuk tuk where to take you. Thanks staff was lovely and the room was clean. My only small complaint would be that lighting in the room is rather dim so I had to do my makeup in the courtyard. Very minor. I would stay here again when I return.
Stayed 5 nights in Oct 2018

8/10 Good

Michael L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air conditioning too loud otherwise nice place
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lanna style hotel in convenient location
Lovely and friendly hotel , verry tastefully designed in the Lanna Style.... an oasis of calm after hectic Bangkok- helpful young staff- highly recommended
Stayed 1 night in Mar 2018

8/10 Good

Pema Dorje

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Stay in Chiang Mei
Good location. Walk distance to both old city and night hazard. But the swim pool is very small.
Stayed 3 nights in Mar 2018

8/10 Good

Shawn, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tucked away hotel
Service was very generous and informative all the time, where to go, how to beat prices and how to get around. Room is a little small but enough room on each sides of the bed, if your spending a lot of time out of the room to see Chiang Mai, this should not be a problem for you. Love the deep shower bath but a little odd to have a toilet facing the shower next a window which is next to the bed and that can be block with a curtain. It'd be great if the pool was heated. Overall, I'd come back and stay again.
Stayed 3 nights in Mar 2018

10/10 Excellent

Takuya, Yokohama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located in front of a famous temple.
The hotel is located in very convenient area and just in front of famous 'Wat Buppharam'. It's easy to tell to taxi drivers. The hotel provides airport pickup service in extra charge, but I think it's far cheep to use airport taxi. One strong point of this hotel is common space with furniture. I bought some local foods at water market and had a supper there. There are few local restaurant around the hotel (there are a lot for tourists) so I preferred to pick up foods from stand store around the water market. I asked the clerk to lend me fork and spoon and that was so helpful.
Stayed 4 nights in Feb 2018
Response from Chiang Mai Ban Chang Tong Hotel | 242 Taphae Road on 5 Mar,2018
Thank you for your choosing our hotel to stay in Chiang Mai and good score for our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to many tourist attractions
We enjoyed our stay at this hotel. It was clean and comfortable
Stayed 2 nights in Feb 2018

2/10 Terrible

Dave , Vancouver

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst in years
Really bad choice. . Room was next to a housekeeping room. At 430 am each morning you hear through paper thin walls the filling of buckets, banging and talking and then they start to work in the hallways which keep you awake the entire time. Shower was dirty, very little hot water and low pressure. Room floors were disgusting, dark and musty no fresh air and way overpriced for what you get in Chiang Mai. Pool too cold for anyone to swim in. . Misplaced one of two plastic cards used to enter door. .They demanded $20 for losing the 5 cent card.
Stayed 3 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
A very nice, well appointed hotel. Kind and courteous staff. Very easy to get around Chiang Mai from hotel.
Stayed 4 nights in Jan 2018