Lobby sitting area

Reviews of Star Hotel Chiang Mai

3 out of 5
Star Hotel Chiang Mai
36 Soi 4 Loikroh Rd., Changklan, Muang, Chiang Mai, Chiang Mai

Reviews

7.4

Good

Rating 10 - Excellent. 80 out of 484 reviews" "
Rating 8 - Good. 204 out of 484 reviews" "
Rating 6 - Okay. 153 out of 484 reviews" "
Rating 4 - Poor. 28 out of 484 reviews" "
Rating 2 - Terrible. 19 out of 484 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Leilei

Stayed 4 nights in Jan 2024

10/10 Excellent

Boon Chang

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
They have 9 level but only open 4 level
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it! Suitable for all types of travellers.
Fantastic location near attractions and night markets.Superb front counter and all round service. Very decent breakfast buffet with live stations. Gym is provided by the opposite parent hotel, movenpick hotel. Spacious room with in room safe. Clean and large bed. Shower seems to be too hot or too cold. Would need hangers in the room. No laundry price list in the room.
Stayed 3 nights in Dec 2023

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ronda

Stayed 2 nights in Nov 2023

10/10 Excellent

Ronda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend the Star Hotel Chiang Mai
Wonderful hotel! Very pleased!
Stayed 1 night in Nov 2023

10/10 Excellent

Boo Tiong

Stayed 1 night in Apr 2023
Response from star hotel on 6 Jun,2023
Thank you for your stay with us !!

10/10 Excellent

Patricia

Stayed 1 night in Mar 2023

10/10 Excellent

Phil

Stayed 1 night in Nov 2022

10/10 Excellent

ALWIN, Richmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A shout out Khun Prapon. A wonderful experience to have stayed at your property and enjoyed staying in the past. Great location. Clean hotel. Excellent breakfast. Looking forward staying at th Star Hotel in 2022. Thank you.
Stayed 2 nights in Nov 2019

6/10 Okay

Hussain

Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family, Business traveller, Travelled with group
Liked: Staff & service
Nothing big on unique. Just needs some updates on carpeting and bathroom toiletries were not supplied. Only a pack of cotton seabs and small pink shampoo. Just a place for a short night stay.
Stayed 1 night in Feb 2020

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

6/10 Okay

Tham

Disliked: Property conditions & facilities, room comfort
1)The rooms are quite worn down 2)No internet service during my 2nd and 3rd day of my stay.Unable to solve the problem. 3)Hotel taxi to airport very expensive and based on per person charges.
Stayed 2 nights in Jan 2020

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Urban oasis in a pleasant city.
The location is near to local and reasonably upscale social and eating locations. The airport is nearby, but your rest will not be disturbed by airport traffic or the sound of jets. The staff kind and the breakfast is delicious. I recommend adding it to your room charge before your stay as I did for convenience and absolute freshness. Thank you, Star Hotel.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019
Response from Praphon.P on 7 Dec,2019
Dear Valued Guest, Warm greetings and thank you for having chosen Star Hotel Chiang Mai as the hotel of choice for your recent stay. We also thank you for having taken the time to share your reviews of your recent stay at our hotel. We are delighted to read that you were overall enjoyed staying with us. We also do take note of your added feedback much appreciated. We do look forward to welcoming you back to Star Hotel Chiang Mai very soon. Kind regards, Hotel Management Team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Nov 2019
Response from Praphon.P on 23 Nov,2019
Dear Valued Guest, Thank you for posting a good score about your experience at Star Hotel Chiang Mai. We are delighted to read that you had a wonderful experience, and that our team consistently exceeded your expectations during your stay. Thank you for recommending our hotel and we look forward to welcoming you back in the very near future Best wishes Hotel Management Team.

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from Praphon.P on 23 Nov,2019
Dear Valued Guest, Thank you for posting a good score about your experience at Star Hotel Chiang Mai. I am delighted to read that you had a wonderful experience, and that our team consistently exceeded your expectations during your stay. Thank you for recommending our hotel and we look forward to welcoming you back in the very near future Best wishes Hotel Management Team.

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 17 nights in Sep 2019

6/10 Okay

Chonghan

Disliked: Property conditions & facilities
Not up to expectation.
The hotel room is very old and need renovation. The hand towel are worn out and have already server its use a long time. They need to be changed a long time ago. It's yellowish and unpleasant. The bath towels are due to change out too. There is no hair dryer and no slippers. Front desk staff unable to communicate in English. Provided breakfast not really good as was stated in some reviews. TV channels very limited.
Stayed 4 nights in Sep 2019

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in great location.
Very good hotel in an excellent location. Staff ans service were all very good.
Stayed 4 nights in Aug 2019
Response from Praphon.P on 23 Nov,2019
Dear Sandra, Warm greetings and thank you for having chosen Star Hotel Chiang Mai as the hotel of choice for your recent stay. We also thank you for having taken the time to share your reviews of your recent stay at our hotel. We are delighted to read that you were overall enjoyed staying with us. We also do take note of your added feedback much appreciated. We do look forward to welcoming you back to Star Hotel Chiang Mai very soon. Kind regards, Hotel Management Team.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Clean and friendly.
Great location nesr bus station and food court. Clean and friendly.
Stayed 1 night in May 2019
Response from Duangduan on 9 Jul,2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Aung

Carpet are old and stink
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, cleanliness and friendly staff. Nothing was too much trouble
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
centrally located to everything need during the stay in chiang mai
Stayed 2 nights in Feb 2019

10/10 Excellent

Lelany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
centrally located within walking distance to markets restaurants bars and shopping malls
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chiang Mai stay February 2019
Lovely hotel and great location. Room was clean, AC was fantastic, bathroom shower was luxurious, and the breakfast was delicious! Noodle soup and rice soup were both great starters as well as the juice options and breads.
Stayed 2 nights in Feb 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s named the Star for a reason, Value & Location
As a regular visitor to Chiang Mai I’ve made my home away from home the Star Hotel. The room rate is very good 90% of the year but in peak periods they do price gouge substantially, I recommend this hotel based on a fair rate of ฿1000 or AUD$40 The location is great. The Staff are really friendly and helpful. The rooms are clean and comfortable. Don’t bother with breakfast as it’s not worth getting out of bed for, they would be better off turning that room into something else like a gym or massage shop because it’s seriously the worst part of the hotel.
Stayed 1 night in Jan 2019

8/10 Good

May

Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, just a minutes walk from the Night Bazaar, many restaurants and shopping. Clean rooms and helpful staff. I've stayed here before.
Stayed 5 nights in Nov 2018
Response from Natthanichanan on 11 Dec,2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was awful
Breakfast was not good - very poor.
Stayed 2 nights in Nov 2018

8/10 Good

Jay, New Britain CT

Liked: Cleanliness, staff & service, property conditions & facilities
Even though there was a huge language barrier they managed to work everything out for me with a smile.
Stayed 4 nights in Nov 2018
Response from Natthanichanan on 3 Dec,2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel with very friendly staff
Excellent reception lots of smiles and on arrival we were up graded. Breakfast was also very good. Now we are at the Lotus, but wish we had stayed at the Star
Stayed 1 night in Oct 2018
Response from Duangduan on 15 Oct,2018
Thank you for staying at Star Hotel Chiang Mai and taking time to share your feedback to us. I'm delighted to know you that you pleased with everything service of hotel. Thanks again for your helpful suggestions on ways to improve our record. I certainly would love to have the opportunities to welcome you again in near future.

6/10 Okay

Yizhi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Air con and hot water is spoiled for 2 days . Have to repair it .
Stayed 5 nights in Oct 2018

10/10 Excellent

Kim Ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast having a good choice of food, Is locate nearby the Night Market
Stayed 1 night in Oct 2018
Response from Duangduan on 15 Oct,2018
Thank you for staying at Star Hotel Chiang Mai and taking time to share your feedback to us. I'm delighted to know you that you pleased with everything service of hotel. Thanks again for your helpful suggestions on ways to improve our record. I certainly would love to have the opportunities to welcome you again in near future.

6/10 Okay

Ken

Good value hotel in the centre of Chiang Mai.
Stayed 5 nights in Aug 2018
Response from Duangduan on 2 Sept,2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Thiam Seng

Hotel service good. Room rate compare others near by a bit expensive.
Stayed 2 nights in Aug 2018
Response from Natthanichanan on 26 Aug,2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant as always
The staff are always very friendly and helpful and great you with a cheerful Sawasdee every time they see you. The hotel is literally 100m from the night market.
Stayed 2 nights in Jul 2018
Response from Duangduan on 8 Aug,2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Horhkow, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to night Bazaars. Room is clean although it is old building..
Stayed 1 night in Jun 2018
Response from Duangduan on 17 Jul,2018
Thank you again and we are looking forward to welcoming you again in the not too distant future

6/10 Okay

myway99

Liked: Cleanliness
Good stay
Good stay for 3 nights with nearing for the Night Bazza.
Stayed 3 nights in Jun 2018
Response from Duangduan on 14 Jun,2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Jenny, Maroochydore, Queensland, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Night Bazzar. Friendly staff
Upon arrival, the staff were very friendly and had our home ready for us. The room was very spacious and clean and tidy. The aircon worked well and bed was very comfortable. The bathroom was a little outdated but nice hot water and water pressure in the shower. A little disappointed that it didn’t have a balcony but everything else was great. We were very impressed with how attentive the staff were, especially the cleaning staff and breakfast staff.
Stayed 5 nights in May 2018
Response from Duangduan on 17 May,2018
Thank you again and we are looking forward to welcoming you again in the not too distant future.

10/10 Excellent

yigal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Natthanichanan on 13 May,2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Jill

Liked: Cleanliness, property conditions & facilities, room comfort
Everything was great, but then on last day of our stay we asked to print our boarding passes for our flights and was told a cold no. We asked if we could pay to print and they said no. It just felt very upsetting because we’ve been to so many cheaper places on our trip that have let us print no questions asked.
Response from Duangduan on 13 May,2018
Thanks for staying with us and some good comment . We are sorry you we were unhappy. We will work hard to fix this issue you experience .thanks again for letting us know

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Response from Natthanichanan on 6 May,2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Alaa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend Star hotel
very good hotel, clean, comfortable, in downtown near to night markets and nightlife. it's a friendly hotel staff were amazing. Very good price.
Response from Natthanichanan on 6 May,2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Neng Suan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Duangduan on 24 Apr,2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Danny Lee, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location.. Excellent.
Within walking distance to the Night Bazaar and food courts. 20 min. from the airport. Although the standard checkout time is 12pm, the reception staff was very accomodating when I requested for a 2pm. check out time. Will definitely book this hotel on my next trip here.
Stayed 2 nights in Apr 2018
Response from Duangduan on 20 Apr,2018
Thank you again and we are looking forward to welcoming you again in the not too distant future

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Decent for the money
Overall a good buy, no frills but definitely a good bargain choice. Also great location in the city to get to the night market and old City moat. The staff were a bit unattentive, and mainly I think it was from poor English.
Stayed 4 nights in Apr 2018
Response from Duangduan on 20 Apr,2018
Thanks for staying with us and some good comment . We are sorry you we were unhappy. We will work hard to fix this issue you experience .thanks again for letting us know

8/10 Good

dave, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was large and close to Night Market and anything I needed. Staff was very good even when I pronounced Thai language wrong. They were very eager to teach me! I will stay here again when in Chaing Mai.
Stayed 9 nights in Feb 2018
Response from General Manager on 15 Mar,2018
Dear Dave Greetings from Star Hotel Chiang Mai. Thank you for your kind to taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. I certainly would love to have the opportunities to welcome you again in near future. Sincerely yours, …………………………………. Duangduan Chitaratsanee Ms. General Manager Star Hotel Chiangmai, Thailand