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Reviews of Hotel Hacienda San Francisco

3.5 out of 5
Hotel Hacienda San Francisco
Carretera Internacional Km. 1103, Chiapa De Corzo, CHIS

Reviews

7.8

Good

Rating 10 - Excellent. 13 out of 38 reviews" "
Rating 8 - Good. 16 out of 38 reviews" "
Rating 6 - Okay. 4 out of 38 reviews" "
Rating 4 - Poor. 4 out of 38 reviews" "
Rating 2 - Terrible. 1 out of 38 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Doug, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location Very natural. Woke up to calls of howler monkeys in the jungle. Reception efficient but impersonal. WIFI only at reception/bar. Appears wind/time has removed thatch from most buildings. Pool very nice but no lounge chairs.
Stayed 1 night in Nov 2019
Response from oscar nuriulu on 14 Nov,2019
Thank you very much for your valuable opinion, these will help us improve our services and improve in all aspects

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from giovanni on 29 Aug,2019
Buenos días ya fue tomado en cuenta sus comentarios, muchas gracias por contribuir para nuestra mejora.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2019
Response from giovanni on 29 Aug,2019
Buenos días ya fue tomado en cuenta sus comentarios, muchas gracias por contribuir para nuestra mejora.

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place snd very resonable price. Will definitively recomend.
Stayed 1 night in Dec 2018
Response from oscar giovanni on 2 Jan,2019
Thank you very much for your good comments, this motivates us to continue like this and also to improve, to have an excellent start to the year

10/10 Excellent

Leonardo, DF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, hidden gem.
Beautiful place, big rooms, very clean, very quiet. The food was good but could be better. Excellent for parties, weddings and events like that. The staff as very kind. Only one complaint, the shower put out very little water.
Stayed 2 nights in Jul 2018

6/10 Okay

luz adriana

Liked: Cleanliness
Stayed 1 night in Dec 2017

8/10 Good

kyra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing quiet Hacienda
We loved this little hacienda, it is located down a quaint dirt road but once there it was very quiet enjoyable relaxing stay. Beautiful pool only a couple other families so you felt as though you had the place to yourself
Response from oscar giovanni on 14 Mar,2018
Thank you very much for your opinion and we hope you had an excellent stay and trip

4/10 Poor

Bolivar, Lima

Disliked: Property conditions & facilities, room comfort
Avoid Chiapa de Corzo, unless in emergency
There is really no need to stay at Chiapa de Corzo. Simply not worth it... If visiting the "Cañon del Sumidero" (which is indeed worthwile) is your reason for going there, fine, make the necessary stopover for your "Sumidero" tour, and then continue elsewhere... like to wonderful San Cristóbal de las Casas. If for any reason (i.e. a car malfunction) you must stay at Chiapa de Corzo, well, in that case, Hacienda San Francisco is probably the most comfortable choice, given the alternatives (worse...). You will be out of the town, and not far away from a petrol station,
Stayed 1 night in Feb 2018

8/10 Good

Scott, Los Angeles

Liked: Cleanliness, staff & service
Nice El Chorreadero Base Camp
This is a great place to stay if you are doing an expedition through El Chorreadero. It is only 20 minutes away. The hotel is typical rural Mexico accommodations and is quite pleasant. The hotel says it has wifi but only in the lounge area. However, we found that the bottom most floor of the hotel does have wifi. Furthermore, some of those rooms also have a small kitchen with a refrigerator and a hot plate...very convenient. Be sure to bring a power strip, since there are limited electrical outlets in each room. The staff was very attentive, but they do not have any English speakers. We had to use Google translate. The on-site restaurant was not open while we were there, but there are limited options nearby. As short ride to town has plenty of dining options. Everyone in our party was happy with our stay.
Stayed 3 nights in Jan 2018
Response from giovanni on 23 Jan,2018
Thank you very much for all your comments, this helps us to improve our services for a better stay, having an excellent day.

10/10 Excellent

CAIXIA

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Response from giovanni on 23 Jan,2018
Muchas gracias por su comentario

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a large property outside of town. The only issue that I had with it was that food/drink was not always available so it is a taxi ride into town for morning coffee/etc.
Stayed 2 nights in Nov 2017
Thank you very much for your comments, this helps us to improve our services.

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views, nice rooms but slightly rundown
It was a beautiful place to stay although the swimming pool and ponds/fountains were not really kept up. You can tell it was once used by richer clientele but now just for a few tourists here and there. The restaurants and cafe are only open on weekends I think and it just felt deserted. The local town square was lively and there's a very good Italian restaurant in town.
Stayed 2 nights in Aug 2017
Thank you very much for your comments, believe me we will take your opinion very much in order to give a better service.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
I cannot recommend this hotel
The Hacienda San Francisco is a pretty place with a nice pool and beautiful scenery. However, the room smelled like it had a gas leak, and when I returned from the front desk with the internet code, my co worker was vomitting from the smell. The desk clerk moved us to another room, and seemed genuinely happy to help. We went to dinner, and when we returned, the second room had the same smell. I booked a room in another hotel and took a taxi there. I was not willing to risk my life by spending the night at the Hacienda. I am awaiting a refund from Orbitz and the issue is pending.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok Hotel. Great Service. Great Staff. Is a traditional Mexican Hacienda.
Response from oscar on 6 Aug,2017
Muchas gracias por sus comentarios ya que son muy importantes para nosotros.

8/10 Good

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien nuestra estancia con tranquilidad en el sitio
Stayed 1 night in Jan 2020

8/10 Good

Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Todo estuvo bien pero en general los servicos eran
Stayed 1 night in Nov 2019
Response from oscar giovanni on 7 Dec,2019
Muchas gracias por su valiosa opinión, esto nos ayuda a mejorar cada día.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
la gente muy amable, atenta, siempre nos preguntaban si necesitábamos algo o nos hacía falta algo, Excelente lugar
Stayed 8 nights in Nov 2019
Response from oscar giovanni on 23 Nov,2019
Muchas gracias por todos sus comentarios positivos, esperamos pronto vuelvan a regresar, que pasen excelente noche.

10/10 Excellent

Flora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from oscar on 21 Nov,2019
Muchas gracias por sus comentarios, estos nos ayudara a mejorar nuestros servicios.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from oscar nuriulu on 21 Nov,2019
Muchas gracias por su valiosa opinion, estos nos ayudara a mejorar nuestros servicios y perfeccionar en todos los aspectos

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hermosa Vista, un lugar espacioso y muy en tono con Chiapas
Stayed 1 night in Jan 2019
Response from oscar giovanni on 18 Jan,2019
muchas gracias por sus comentarios positivos, estos nos motiva a seguir por el mismo canal y mejorar dia con dia, que tenga excelente semana.

8/10 Good

Patricia, Tabasco

Liked: Staff & service
Disliked: Cleanliness
Un poco sucio, hay frio y solo te dan un cobija y solicitamos una y no la trajeron
Stayed 1 night in Nov 2018
Response from oscar giovanni on 20 Nov,2018
Buenos días, muchas gracias por su opinión, créame que vamos a tomar carta en el asunto para que no vuelva ocurrir este incidente y le retiro mis disculpas.

4/10 Poor

Dulce, Los Cabos

Disliked: Cleanliness, staff & service
Falta de limpieza en habitaciones
En la llegada la recepcionista del lunes 27 por la tarde no fue nada agradable. No le agrado que pagáramos con tarjeta. Al entrar en la habitación, las sábanas estaban sucias y olían feo, fue muy desagradable, estaban manchadas de maquillaje y sangre. No lo recomendaría... es una lástima porque el alrededor del lugar es bonito
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena, solo faltan más botes de basura en la habitación
Stayed 3 nights in Jul 2018
Response from oscar giovanni on 13 Jul,2018
Muchas gracias por sus comentarios, esto nos ayudara a mejorar, que pase buen dia.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La alberca esta muy retirada de las habitaciones y si hay evento no te dejan ocuparla
Stayed 2 nights in Jun 2018
Response from oscar giovanni on 6 Jul,2018
Buenos días, mil disculpas por los malos servicios que se les proporciono durante su estancia, les pido una disculpa en nombre de todo el Hotel Hacienda San Francisco, trataremos de resolver esos detalles.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Se puede mejorar
Le faltaba algo limpieza a las habitaciones y mejorar la atencion al cliente, lo demas estuvo muy bien
Stayed 1 night in Jun 2018
Response from oscar giovanni on 18 Jun,2018
sentimos no poder cumplir al 100% sus expectativas, pero estos nos servirá para poder mejorar en nuestro servicio, que tenga excelente fin de semana.

6/10 Okay

adry, monterrey n.l.

Disliked: Property conditions & facilities, room comfort
El hotel no es lo que representa en internet además el cervicio del restaurante tiene mal servicio solo el fin tiene atención a los huéspedes y se encuentra lejos del pueblo los baños no tienen agua caliente y e los baños no funcionan
Stayed 2 nights in Jan 2018
Response from oscar giovanni on 30 Jan,2018
Muchas gracias por sus comentarios, ya que estos nos servirá para tomar cartas en el asunto y le pido mil disculpas por todos los inconvenientes.

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Hotel Familiar
Excelente servicio, muy cómodo el hotel, solo falta un poco mejorar el WiFi, pero todo lo demás excelente¡¡¡
Stayed 4 nights in Dec 2017
Response from giovanni on 23 Jan,2018
Muchas gracias por su comentario, estos nos sirve mucho para poder mejorar nuestros servicios y de ante mano le pido una disculpa en nombre del hotel, que pase excelente día.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel muy grande pero descuidado
Muy buena atención del personal, muy grande y con todo a la mano hasta alberca pero lo malo es que está muy descuidado y se ve muy viejo, las camas incomodas, una buena remodelación le caería de maravilla, pero tiene excelente ubicación y relación costo-calidad.
Stayed 1 night in Nov 2017
Response from oscar giovanni on 16 Nov,2017
Buenas tardes, muchas gracias por todos sus comentarios tanto buenos como malos, eso no servirá mucho para mejorar en todo nuestros servicios

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
En general bastante malo.
El hotel está bastante peor de lo que se muestra en fotos o reviews. Se escucha todo el movimiento de recepción en las habitaciones, los cuartos están sucios y viejos. La TV no sirve bien y en general la experiencia es mala. La regadera no saca agua caliente, tienes que esperar un rato y cuando sale es muy fuerte y lastima. El WiFi tampoco sirve bien. Se conecta pero no tiene acceso a internet casi nunca.
Stayed 1 night in Nov 2017
Buenas tardes, primero le envió un disculpa por todos los inconvenientes que tubo en su estadía, le seguro que vamos a mejorar las cosas negativas, para poder brindar un mejor servicio y de parte de todo el Hotel Hacienda San Francisco le pedimos mil disculpas.

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017
Muchas gracias por sus comentarios Sr. Oliver, esperamos que su estancia haya sido de su agrado, que pase excelente dia.

10/10 Excellent

Sergio Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dificil de encontrar
Muy buen hotel, solo le hace más publicidad den Chiapa de corzo, para llegar fue un lío,
Stayed 1 night in Oct 2017
Buenos dias Sr. Sergio, tomare muy en cuenta su comentario y ante mano le pido mil disculpas, muchas gracias por su comentario

10/10 Excellent

Jorge Adán, CDMX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio y ubicación
Hotel con calor de hogar, atendido por personas muy serviciales, impecable limpieza y comodidad en las habitaciones.
Stayed 7 nights in Aug 2017
Response from oscar giovanni on 10 Sept,2017
muchas gracias, por sus buenos comentarios, esperamos que pronto nos vuelvan a visitar

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

8/10 Good

Maria Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel es cómodo y muy limpio, los empleados muy amables y la comida muy sabrosa.
Muchas gracias por su comentario y esperamos que pronto regrese

10/10 Excellent

irma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar muy padre de descanso, alberca bien, restaurante excelente, atención super. Es un buen hotel
Muchas gracias por sus comentarios y esperamos que pronto regrese a visistarnos

8/10 Good

hector

Liked: Cleanliness, property conditions & facilities, room comfort
Buena estancia
En general muy bien aunque hacen falta letreros para llegar al hotel
Response from oscar on 6 Aug,2017
Muchas gracias por su comentario, lo tomaremos muy en cuenta para poner mas letreros de la ubicacion del hotel