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JOIA Paraíso by Iberostar - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront resort with 2 outdoor pools

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Photo gallery for JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Beach/ocean view
Property video
Lobby
Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers
1 bedroom, Frette Italian sheets, premium bedding, down duvets
VIP Access

Reviews

9.4 out of 10
Exceptional

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Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Suite

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Suite

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
Blackout curtains
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Butler Suite)

Terrace/patio

Suite, Oceanfront (Butler Suite)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
  • 60 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Pool View

Balcony

Suite, Pool View

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (Corner, Butler Suite)

Balcony

Suite, Oceanfront (Corner, Butler Suite)

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
Blackout curtains
  • 60 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Romantic Villa, Private Pool (Butler Service)

View from room

Romantic Villa, Private Pool (Butler Service)

Highlights

Furnished patio
Private plunge pool
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
  • 194 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Upper Floor)

Lobby

Suite (Upper Floor)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Panoramic Suite, Oceanfront (Butler Suite)

Terrace/patio

Panoramic Suite, Oceanfront (Butler Suite)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
  • 60 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Butler Suite, Beach Access)

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Suite, Oceanfront (Butler Suite, Beach Access)

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
Premium bedding
Down duvet
  • 60 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Last room available

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
Blackout curtains
Down duvet
Separate bedroom
  • 60 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

View all photos for Suite, Pool Access

Flat-screen TV, DVD player, iPod dock, ping pong

Suite, Pool Access

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
Premium bedding
Down duvet
  • 60 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite (Promo)

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Suite (Promo)

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
Blackout curtains
Down duvet
Separate bedroom
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Double Suite With Pool View

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Double Suite With Pool View

  • Sleeps 2
  • 1 Double Bed

View all photos for Double Suite With Ocean View

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Double Suite With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Double Bed

Suite With Sea View

  • Sea view
  • Sleeps 2
  • 1 Double Bed

Suite With Pool View

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Suite

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Superior With Ocean View

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Suite Superior With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Superior With Ocean View

Interior

Suite Superior With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Suite

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Double Suite

  • Sleeps 2
  • 1 Double Bed

View all photos for Villa With Pool View

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Villa With Pool View

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

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About the area

Map
Ctra. Chetumal - Puerto Juárez, Km. 309, Lote 5, Playa Paraiso, Playa del Carmen, QROO, 77710

What's nearby

  • Paradise Beach - 9 min walk - 0.8 km
  • Playa Paraiso Golf Course - 16 min walk - 1.4 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 4 min drive - 1.8 km
  • Maroma Beach - 11 min drive - 5.7 km
  • Tres Rios Ecopark - 16 min drive - 12.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 42 min drive

Restaurants

  • ‪La Laguna - ‬8 min walk
  • ‪Snake Bar At Iberostar Maya - ‬6 min walk
  • ‪Alberca - Pool - Bar - ‬1 min walk
  • ‪Cena Trattoria By el Faro - ‬10 min drive
  • ‪Huama - ‬14 min drive

About this property

JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Luxury all-inclusive resort near Playa Paraiso Golf Course
Located close to Maroma Beach, JOIA Paraíso by Iberostar - Adults Only - All Inclusive provides a free breakfast buffet, a golf course and a casino. With a white sand beach, a beach bar and beach massages, this resort is the perfect place to soak up some sun. Treat yourself to reflexology, thalassotherapy or a hot stone massage at Spa Sensations, the on-site spa. At the 20 on-site restaurants, enjoy breakfast, lunch, dinner and Italian cuisine. The health club offers Pilates classes and yoga classes; other things to do include windsurfing, parasailing and sailing. Free in-room WiFi is available to all guests, along with a nightclub and a swim-up bar.
Additional perks include:
  • 2 outdoor pools and an indoor pool, with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking and valet parking
  • Tennis courts, wedding services and a water dispenser
  • Multilingual staff, evening entertainment and outdoor furniture
  • Guest reviews say great things about the helpful staff
Room features
All 310 rooms feature comforts, such as 24-hour room service and premium bedding, in addition to perks, such as pillow menus and laptop-friendly workspaces.
Other conveniences in all rooms include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with Jetted bath and eco-friendly toiletries
  • Flat-screen TVs with satellite channels and DVD players
  • Wardrobes/cupboards, coffee/tea makers and ceiling fans

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Access to on-site golf course
Use of golf cart

Lessons/classes/games

Aerobics
Pilates

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

English, French, German, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 20 restaurants
  • 6 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bella Vista
  • Haiku
  • La Brisa
  • Tonis Surf and Turf
  • Venecia

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • 25 slot machines
  • 4 gaming tables
  • Beach yoga
  • Bicycle tours
  • Billiards/pool table
  • Casino
  • Evening entertainment
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Health club
  • Indoor pool
  • Kayaking
  • Library
  • Nightclub
  • Optional golf privileges
  • Parasailing
  • Pilates classes
  • Pro golf shop
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping centre
  • Snorkelling
  • Steam room
  • Table tennis
  • Tennis
  • Tennis lessons
  • Windsurfing

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Conference centre (37,835 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (110 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (110 centimetre high)

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Iberostar Grand Hotel Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso Playa del Carmen
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive All-inclusive property
All-inclusive property Iberostar Grand Paraiso All Inclusive
Iberostar Grand Hotel Paraiso All Inclusive
Iberostar Paraiso Inclusive

Frequently asked questions

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive have a pool?

Yes, this property has an indoor pool and 2 outdoor pools.

Is JOIA Paraíso by Iberostar - Adults Only - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yes, the property is all-inclusive. Activities include golf, tennis, aerobics classes and more.

Where is JOIA Paraíso by Iberostar - Adults Only - All Inclusive located?

This Playa del Carmen resort is on the beach, 1.3 mi (2.2 km) from Playa Paraiso Golf Course, and within 12 mi (20 km) of Maroma Beach and Ojo de Agua Beach. Punta Esmeralda Beach and Puerto Morelos Beach are also within 16 mi (25 km).

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JOIA Paraíso by Iberostar - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 774 out of 1003 reviews
Rating 8 - Good. 144 out of 1003 reviews
Rating 6 - Okay. 54 out of 1003 reviews
Rating 4 - Poor. 17 out of 1003 reviews
Rating 2 - Terrible. 14 out of 1003 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lynnette Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was amazing, property was clean and just enough for us
Stayed 6 nights in May 2025

10/10 Excellent

Jennifer Jankowski

Liked: Cleanliness, amenities, property conditions & facilities
From checking in all the way through checking out, literally EVERYTHING was amazing!!
Stayed 6 nights in May 2025

10/10 Excellent

Oksana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing hotel! we are so piky but these hotel met all out expectation!
Stayed 8 nights in May 2025

10/10 Excellent

Adhirajan

Liked: Cleanliness, amenities, property conditions & facilities
Best all inclusive for our honeymoon.
Stayed 4 nights in May 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 5 nights in May 2025

10/10 Excellent

Andrei

Liked: Cleanliness, amenities, property conditions & facilities
Great place! We loved it. Food is best ever!
Stayed 9 nights in May 2025

10/10 Excellent

Max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very excellent vacation
Stayed 6 nights in May 2025

10/10 Excellent

Christopher Ernest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've been to a handful of all inclusive resorts and this was one of our top stays. Super nice staff, good drink selections, beautiful property and if you have a chance to stay in a villa go for it.
Stayed 4 nights in Apr 2025

10/10 Excellent

Gregory

Liked: Cleanliness, amenities, property conditions & facilities
Luxary decore with a great taste. Unique. Food is excellent and staff is great. We had 11 vacations there for a reason.( we are not time share members:)
Stayed 6 nights in May 2025

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service here is top notch. They were doing some changes to the restaurant menus when we were there and loved the steakhouse menu. This was our third trip here and noticed that they didn’t have someone outside grilling on a cart like they had in previous years. Love the addition of the star cafe. Overall it was an amazing stay.
Stayed 7 nights in May 2025

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, service and incredible food!
Stayed 8 nights in Feb 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Elizabeth at towel service, Ruben the butler and "V" one of the Star hosts really stood out.
Stayed 9 nights in Apr 2025

8/10 Good

Bernhard Zacharias

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay just wish the food was a little better.
Stayed 4 nights in Feb 2025

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding and attentive service everywhere, delicious food, gorgeous property,
Stayed 4 nights in Feb 2025

10/10 Excellent

Joshua

Liked: Property conditions & facilities
Best trip EVER
Stayed 5 nights in Mar 2025

10/10 Excellent

curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they forgot my upgrade but it was very nice hotel
Stayed 4 nights in Apr 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, but a bit over the top. Too flashy and overwhelming. Food was good, and the beach beautiful. Breakfast was incredible in a lovely setting.
Stayed 4 nights in Feb 2025

10/10 Excellent

Jamel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , and nice upgrade facilities , clean beach and plenty of beach chairs, food could be a little better.
Stayed 9 nights in Dec 2024

10/10 Excellent

Dave

Liked: Amenities
Everything was excellent. Ricardo who is the Bell captain. Is incredible, along with the others that work with him. The only thing I’ve noticed in the last few years of going there is the house wine is not nearly as good and others have noticed as well.
Stayed 7 nights in Mar 2025

10/10 Excellent

Polina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay
Stayed 10 nights in Oct 2024

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good all inclusive place

Amazing place and good location with their own beach. Staff is wonderful as is the food
Stayed 10 nights in Nov 2024

10/10 Excellent

Christopher Cody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been the best All - Inclusive resort that we have stayed at. Will definately be going back.
Stayed 4 nights in Dec 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent resort. The staff, Food, and amenities are 5 Star top of the line and I would recommend it to Everyone!
Stayed 3 nights in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Great facilities. Super clean. Good food. I recommend a room with butler service.
Stayed 7 nights in Dec 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quality
Stayed 4 nights in Jan 2025