Playa del Carmen Resorts

"EVERYTHING WAS AMAZING "

"This place is amazing! Friendly and professional staff. Super clean room (i.e. bed and bathroom). It is walking distance from the beach and fifth Avenue. They also upgraded my room free of charge, which was great. The spa is not included, but they have three bars and three restaurants available. No complaints on my end, but just two suggestions. For the pool area, the staff could be a little bit more attentive to guests wanting to order food or drinks. Also, the pool was a little murky. Other than that, I can’t wait to stay again!"

"We were actually pretty disappointed overall with our stay here... At first, we thought the resort was very nice. But in the first 5 minutes upon entering our room, we discovered 3 different things that were broken, and then more things over the course of our 4-day stay. We also heard this from many other guests as well that they were having the same issues. We also found that the room wasn't very clean... our comforter was dirty and there was someone else's hair blowing around the bathroom floor. Outside of our room, the resort is EXTREMELY confusing, and the map and spiel that they give you when you check-in isn't helpful at all. We got lost at least 10 different times and had to ask for help any time we tried to get ANYWHERE, and everything is a walk or far apart. There's also not much for nightlife here, there's only like 2 places we found to grab food or drinks at night, and the food overall was extremely disappointing and unimpressive. We even spent $350 USD one night on dinner, and they served us two tiny little plates of food and we were still hungry when we left. I will say that the staff are all extremely friendly and helpful, but we would not stay here again."

" Hotel was old bathroom had mold "

"Everything was so nice and beautiful, the food delicius and the people that work there amazing. 5 stars!"

"Great large property with lots to do and great food to choose from! "

"It’s getting older. Can see wear And tear. Did seem like the coati’s were better than previous visits. Didn’t seem to have many pool waitresses this visit. "

"Our stay at the Ocean Riviera Paradise was great! The resort itself was well maintained, and I liked the feel and set up of the place. The staff was great, and the dining experiences were good. I would say what made our trip exceptional was our butler Alan! He definitely went above and beyond! Any requests that we had he took care of, and always just checking in to make sure we were always ok. That was greatly appreciated so definitely special shout out to Alan!"

"Gorgeous resort. Lots of walking. The shuttle was amazing! Beautiful pools. Wonderful swim up room! Plentiful buffet but specialty restaurants were ok. Lobby Bar was the best!!"