Playa del Carmen Resorts

"Aaron and Guillermo were always very attentive to our needs and went above and beyond to assist us. They helped us arrange special meals for our daughter, who has dietary restrictions, making our stay much more comfortable and enjoyable. I can't remember the names of the housekeeping, room service, and in-suite snack staff, but their service was also top-notch. Everyone was friendly, attentive, and professional throughout our stay."

"This was the most beautiful hotel I’ve ever stayed at. The staff were wonderful, the accommodations were above expectations and the relaxing atmosphere made this a perfect getaway. I would come back again and again."

"Incredible. Our favorite vacation spot."

"We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels."

"The bungalows over the water were beautiful! It’s a wonderful experience without a long flight. The staff are friendly, very helpful and efficient. The food was wonderful!"

"Great stay!"

"Great staff, beautiful resort, great food! We will definitely be back!"

"Location, great food, clean room"

"Our stay was very nice, nothing elaborate but a nice relaxing time"

"Great place for families."

"One of the most relaxing vacations! Rooms where more than expected, supper clean and staff very friendly. Highly recommend!!!"

"The staff very friendly and helpful"