Search Guest Houses in Playa del Carmen

"Great hotel with excellent service. Everything was smooth and enjoyable — would definitely come back!"

"Staff was amazing, the rooms were OK but a bit outdated. "

"Awesome place to stay and relax. The beach wasnt as nice but the 7 pools they had there made up for it. A+++ on the food "

"I rarely leave reviews, but I truly wish someone had warned me. Our “welcome gift” turned into a $1,400 upsell just to access parts of the all-inclusive resort. Nowhere was it clearly explained that these amenities required an upgrade. This upgrade was also supposed to include a butler, yet we never met or heard from this person our entire stay. Yes, the property is large and beautiful, but the lack of signage and helpful staff made it frustrating to navigate. We got lost multiple times, and even a staff member trying to help us had to call for directions. The food was very underwhelming. Every buffet felt exactly the same, and even the wedding we attended had food identical to the buffets. The bride also struggled with poor coordination from her wedding planner, and the wedding party lost about 3.5 hours of scheduled time due to disorganization. Customer service was disappointing. Staff rarely greeted guests, avoided eye contact, and basic hospitality like a smile or a simple hello was missing. Housekeeping only serviced our room once during our 4-day stay, which was right after check-in. Checkout was just as cold. No one asked about our stay or thanked us, but they were quick to push a timeshare presentation. Overall, this resort seems to rely on its size rather than service or quality. The food felt mass-produced and the customer service did not match the price. Would not recommend!!!!"

"The staff is amazing unlimited food and drinks all types of food dont think about it just go ahead and book !!! Feels so much like a vacation you never want to leave . Great price for everything ."

"Excellent service, we really enjoyed our stay, close to everything, all the amenities are amazing, they upgrade our room, that was a big plus and the staff were awesome. I really recommend this hotel. "

"Great overall experience. Was a bit disappointed, the margaritas were pre-paid in a jug. I’m from Toronto, and our Mexican restaurants have much better margaritas than this resort, which is sad. Other than that, you get what you paid for in this resort. "

"Everything about this resort was lovely. The staff, the room, the critters running around. My one caveat, and this would probably dissuade me from returning, is the loud music blaring from 8am on. The beach pool was much nicer because it was way quieter so you just heard the sounds of people having fun. But, it would be nice to enjoy the pool right outside our room. The buffet food was generally good but we were unable to get a reservation for any of the specialty restaurants. Our visit to the beach restaurant was aborted when, after waiting in line, we were told they couldn't put 2 tables together for our party of 7 because of reservations by the Privilege Club members. Not a good look."

" Hotel was old bathroom had mold "