Accor Hotels, Playa del Carmen hotels

"We really liked staying at the Occidental. It is huge, it was busy but somehow, it is so well designed that it never felt crowded. We were very surprised by the additional fees to be charged at check in ($750 pesos) (why not give a heads up from Expedia or in advance?), and disappointed in the lack of communication by the hotel when we repeatedly asked, months ahead of our stay, for adjoining rooms but managed on day 2 to change rooms to be close TO OUR CHILDREN instead of down the hall. Thank god for David at the front deck as Lily did not help the night before but ignored our ask. But once that was settled - we loved the hotel, the food, the cleanliness. We do think we were a bit hoodwinked by the Chichen Itza trip - which was promised as a 3hr to Chichen trip but was 5 hours to get there because of multiple buses. We would return to Occidental."

"Tudo muito bom! Apenas não há nada estacionamento no resort. Há vagas públicas em frente, mas precisa ficar atento ao horário . Funcionários educados e prestativos, comida boa , excelente localização."

"Eveything was amazing! "

"Our trip was amazing. We had a wonderful time with our family. The resort is beautiful and clean and the staff were all very friendly and accommodating. Restaurants were all great. Lots of pools. Lots of food options. Lots of kid friendly activities. The only things that we didn’t love was the chair saving at the pool down by the beach was a little crazy. By 8 am all the chairs are covered with towels there isn’t anyone around. But we have been to other resorts that are the same way. Would highly recommend this resort especially with families. "

"Clean room, excellent service, great amenities, delicious food. "

"Best of all are the staff. Super kind. Next the best service, very clean pools. Great food. Our entire family had fun"

"Good👍"

"La habitación impecable y el personal excelente "

"The best All Inclusive vacation ever!Resort, staff, food 3rd time going and will be back soon…."