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Top Playa del Carmen Hotel Reviews
Grand Riviera Princess - All Inclusive
10/10 Excellent
"Todo muy limpio, excelente servicio, muy tranquilo recomendado 100%"
Hotel Riu Palace Riviera Maya - All Inclusive
10/10 Excellent
"My family and I had a wonderful stay at Riu Palace Riviera Maya. What we loved the most was the peaceful, relaxing, and healthy environment throughout the resort. It was exactly the kind of atmosphere we were hoping for on our vacation. The food was amazing! We especially loved the buffet, which offered a great variety of dishes every day, all very well prepared. We also really enjoyed the food stand by the pool—it was perfect for grabbing something delicious without having to leave the pool area. The resort amenities were extremely clean and very well maintained. The staff was another highlight of our stay. Everyone was respectful, friendly, and always willing to help with any request. We were also impressed by how smooth and well organized everything was. Check-in, check-out, airport transfers, and our excursions were all easy and stress-free, which allowed us to simply relax and enjoy our vacation. The only thing my family and I did not enjoy was the amount of sargassum on the beach. Unfortunately, because of it, we only visited the beach twice and stayed for a short time. However, we understand that this is a natural and seasonal issue and not something the resort can control. It was certainly not a deal breaker for us. Overall, we had a fantastic experience and left with great memories. We would absolutely recommend Riu Palace Riviera Maya to families looking for a beautiful, peaceful, clean, and well-run all-inclusive resort. We would happily return!"
Grand Sunset Princess - All Inclusive
10/10 Excellent
"The resort is massive!!!! Love how well maintained it is and the friendliness of the staff, special recognition to the principal pool bartenders and animation staff, keep us HAPPY all day long. At the buffet huge shout out to Absalon and Cornelia, best smile and attitude. Recommend the SPA service in Both SPA’s, staff is knowledgeable and very friendly. Food service overall was VERY good, didn’t like some of the specialties restaurants but buffet was EXCELLENT all around and Brazilian restaurant my favorite. Down side ATTITUDE OF THE SELLING STAFF IN THE TOURS COUNTER, stay away from them, if you want excursions booked in advance. We are dealing with some refunds and is not looking good."
Occidental at Xcaret Destination - All Inclusive
10/10 Excellent
"Really enjoyed this Resort! So much to see it was quiet.. The staff were pretty good. Only downfall was some of the buffet items . But overall a good place to go!"
Valentin Imperial Rivera Maya All Inclusive - Adults Only
10/10 Excellent
"Eveything was amazing! Recommend the Dunas to anyone that want a romantic getaway"
Meliora By Bunik
8/10 Good
"room was spotless and cleaners came every day. The room itself was nice and had all the equipment available in the kitchen. Shower was poor and eventually water completely stopped and had to change room. Shower not much better in that one. Pool is not bad, however gym is not good and spa section of pool not working. Wifi is slow but ok. Location is good."
Hotel Xcaret Mexico - All Parks / All Fun Inclusive - All inclusive
10/10 Excellent
"Paradise"
Hotel Xcaret Arte - All Parks / All Fun Inclusive, Adults Only - All inclusive
10/10 Excellent
"El mejor hotel de México"
Sandos Caracol Nature Resort & Water Park All Inclusive
10/10 Excellent
"We were three families in three rooms. We each had a penthouse room. We would all return to this resort. We had one problem and high spots: Problem: Family penthouse room had two A/C units that barely kept the room below 80F/27C. Staff couldn’t repair the A/C units so one family had to change rooms. High spots: 1) Hector at the El Templo restaurant is a good cook and entertainer. Worked hard to keep everyone engaged while he cooked up a tasty meal. 2) Fanny, Rafael and Kevin helped make our son’s birthday celebration exceptional and a very memorable event. 3) Jorge the bellman somehow remembered us and in which building we were staying. He is a hard worker, friendly and a friend. 4) The concierge team - they smoothed out some minor issues with our reservations and other issues. Made minor problems, non-problems. 5) Our room was kept clean, tidy and the minibar was stocked daily. Some helpful notes: 1) Be careful what you leave on the balconies. This is an eco resort and the monkeys are curious. Similarly, the coates (Mexican raccoons) will go through your belongings if you have food in them. 2) All the staff, from groundskeepers to housekeepers to wait staff were friendly and helpful. 3) In several areas, the buffet out shown the specialty restaurants. Skip the buffet lines for breakfast and go to La Toscana. 4) The evening shows are nice. Get there early for a good seat. The Friday evening street market is nice, too, with good street food."
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