The Peninsula Group, Chicago hotels

"Good"

"The staff were wonderful! The only thing I missed in the room was a desk."

"Excellent hotel, very well maintained rooms, great amenities, very good breakfast"

"The Palmer house is our second home <3"

"The lady who checked us in (the countess) was very friendly and welcoming. Even though she was the only person working the front desk, she did not get frazzled or curt. She was great! Room was beautiful and had an amazing view!"

"Had. Great stay staff was amazing"

"Excellent staff. Clean room. Great amenities. "

"This is a great hotel and the staff really makes it a warm and inviting stay. At check-in, Mohammad kindly upgraded us to a higher floor with a stunning view. The next day after an unexpected flight cancellation, Raquel’s helped us rebook our room. Wonderful and kind hospitality. "

"Very nice receptionist, don’t know her name 12-20-2025"