"I have stayed at this hotel in the past and have had mixed experiences, mostly because the service seems inconsistent from visit to visit. For that reason, we have generally moved our corporate stays and events to the Delta on Victoria Street.
This stay was the worst so far. Before arriving, I called to ask whether the pool facility was open and was told that it was. When I arrived, the pool itself was open, but the large plunge pool/hot tub area was fenced off and not working. That was very disappointing, especially because I had specifically checked in advance.
I also accidentally left my Birkenstock pool sandals in the room and called back right away to retrieve them. Somehow, they had disappeared, and no one was able to explain what happened, despite the cleaning schedule and cameras supposedly being reviewed.
The room safe was also broken, which is concerning when guests are expected to leave valuables in the room.
The facility itself is not the worst in the city, but based on this experience, I would be very cautious with personal belongings. This was room 524, upper floor, one-bedroom studio. Book Delta instead, better location, pleasant staff, honest employees. Never had any issues there. Pool and jacuzzi is always open."