All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Braydan W - Guest Service Manager on 15 May,2024
Thank you so much for rating our hotel 5/5! I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Response from Braydan W - Guest Service Manager on 15 May,2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Happy you had fun in Chilliwack, too! We hope you will visit us again.
A new hotel so it was very clean and comfortable. Staff were great.
Juergen
Stayed 1 night in May 2024
Response from Braydan W - Guest Service Manager on 7 May,2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and thank you for your compliment to our staff! It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Great place, right by the highway. Newly constructed with spacious room.
Gajen
Stayed 2 nights in May 2024
Response from Braydan W - Guest Service Manager on 7 May,2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and found your room spacious. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Response from Braydan W - Guest Service Manager on 7 May,2024
Thank you so much for your 5 out of 5 review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
8/10 Good
Elaine
Travelled with family
28 Apr,2024
Liked: Staff & service
Front line staff was very nice. Parking was very limited and the place next door had homeless people. Breakfast was ok but not very good. Pancakes were nasty, eggs were cold, coffee was excellent though.
Elaine
Stayed 2 nights in Apr 2024
Response from Braydan W - Guest Service Manager on 2 May,2024
Thank you so much for your review of our hotel. I am pleased to hear our staff treated you well! Please accept our apologies if breakfast was lackluster. I promise that is not our standard and hope we were able to make you some fresh eggs and pancakes. We hope you will visit us again.
Amazing hotel! Staff are awesome! Room was very clean!! Would definitely stay here again.
Travis
Stayed 1 night in Apr 2024
Response from Braydan W - Guest Service Manager on 23 Apr,2024
Thank you so much for your amazing review of our hotel. It means a lot to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to welcome you again.
Response from Braydan W - Guest Service Manager on 23 Apr,2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
10/10 Excellent
Carmen
19 Apr,2024
Liked: Property conditions & facilities
Carmen
Stayed 3 nights in Apr 2024
Response from Braydan W - Guest Service Manager on 23 Apr,2024
Thank you so much for taking the time to review our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
I was driving west to Vancouver in a tractor trailer. The hotel is conveniently located next to the highway. Parking is available for large vehicles approximately 100 m from the hotel and is monitored by the Elements Casino security. As I was informed by the friendly and helpful front Desk person (Rose). I had a great meal at the Casino and even tried my luck a-bit. Still broke but maybe next time, lol. My experience was so positive that I rebooked a room on my trip back to Alberta. Thank you all once more.
Dennis
Stayed 1 night in Apr 2024
Response from Braydan W - Guest Service Manager on 23 Apr,2024
Wow! Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and thank you for the compliment to Rose. It's something our staff takes great pride in, so we value your feedback. We look forward to welcoming you again!
Was very close to where we were going and staff very helpful. Would stay there again
Janice
Stayed 1 night in Apr 2024
Response from Braydan W - Guest Service Manager on 16 Apr,2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. I fear there may be a disconnect with your overall score showing "1" but your comments are positive. We would so appreciate you updating your score to better reflect your experience! We hope to welcome you again.
We needed to visit in Chilliwack and this was a convenient location for us.
Anna
Stayed 1 night in Apr 2024
Response from Braydan W - Guest Service Manager on 16 Apr,2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Response from Braydan W - Guest Service Manager on 13 Apr,2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I do apologize the traffic was loud. We hope you will visit us again.
6/10 Okay
Cheryl
Travelled with partner
6 Apr,2024
Liked: Cleanliness, staff & service, amenities
Nice spacious clean room, happy to be on the top floor.
Noise from ventilation system continued all night long.
Some airport and highway noise as well.
Parking felt unsafe. Outdoor parking for hotel was full, so we were told to park at adjacent gas station.
Cheryl
Stayed 1 night in Mar 2024
Response from Braydan W - Guest Service Manager on 10 Apr,2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I do apologize our parking felt unsecure. I can assure you it is equally safe to park there and feel welcome to share how we could express to help guests share that confidence. We hope you will visit us again.
Response from Braydan W - Guest Service Manager on 6 Apr,2024
Thank you so much for your 5/5 review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Great breakfast. Very clean hotel. Super comfortable beds and room was awesome. Will definitely stay here again.
Pleasantly surprised.
Rhonda
Stayed 1 night in Apr 2024
Response from Braydan W - Guest Service Manager on 6 Apr,2024
Thank you so much for your wonderful review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We look forward to welcoming you again.
Easy access from highway. Great price. Front desk staff(rose) was the best.
Christopher
Stayed 1 night in Mar 2024
Response from Braydan W - Guest Service Manager on 12 Mar,2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that Rose took good care of you. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
10/10 Excellent
Carol
Travelled with partner
9 Mar,2024
Liked: Cleanliness, staff & service
Staff super. Braydon extremely helpful. Monica ran breakfast and best I have had for this type of hotel.
Carol
Stayed 1 night in Mar 2024
Response from Andrea A - General Manager on 12 Mar,2024
Thank you so much for your review of our hotel and the compliments to Braydan and Monica. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Response from Braydan W - Guest Service Manager on 9 Mar,2024
Thank you so much for your review of our hotel! I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Response from Braydan W - Guest Service Manager on 5 Mar,2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. I would appreciate knowing what troubles you faced during your stay to score us so low. Your feedback is important and is the only way we can improve. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
10/10 Excellent
Nicole
29 Feb,2024
Liked: Cleanliness, staff & service
Nicole
Stayed 1 night in Feb 2024
Response from Braydan W - Guest Service Manager on 2 Mar,2024
Thank you so much for your 5/5 review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Staff was great… very friendly! The hotel was very accommodating as well. Had a great stay!
Jeremy
Stayed 1 night in Feb 2024
Response from Braydan W - Guest Service Manager on 2 Mar,2024
Thank you so much for your kind review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to welcome you again!
Response from Braydan W - Guest Service Manager on 22 Feb,2024
Thank you so much for your 5/5 review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Response from Braydan W - Guest Service Manager on 25 Jan,2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
First and foremost, the genuinely warmth environment provided by all staff members made feel more than welcome, made me feel home.
Cleanliness of the entire place.
Breakfast a super plus!!!
Will definitely return and recommend this place.
Julio E
Stayed 4 nights in Jan 2024
Response from Braydan W - Guest Service Manager on 25 Jan,2024
Thank you so much for your review of our hotel. I am thrilled to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to welcome you again.
Very clean and comfortable facilities, the staff is extremely attentive and very attentive to detail. I would stay at this hotel again.
ALEJANDRO
Stayed 1 night in Jan 2024
Response from Braydan W - Guest Service Manager on 11 Jan,2024
Thank you so much for your review of our hotel. I am very happy to hear you enjoyed your stay with us! It's something our staff takes great pride in, so we value your feedback. We look forward to welcoming you again in the future.
Response from Braydan W - Guest Service Manager on 31 Jan,2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
10/10 Excellent
Roselle Jean
Travelled with family, Travelled with family and small children
Response from Braydan W - Guest Service Manager on 28 Dec,2023
Thank you so much for your review of our hotel! I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Parking is lacking
Need more spots or buy lot next door to expand parking
Brent
Stayed 1 night in Dec 2023
Response from Braydan W - Guest Service Manager on 25 Dec,2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I greatly appreciate the feedback on our parking. We hope you will visit us again.
10/10 Excellent
Amanda
Travelled with family, Business traveller, Travelled with partner
15 Dec,2023
Liked: Cleanliness, staff & service, amenities
Breakfast, rooms cleanliness, staff were all incredible. The only thing is the gym was barely a gym. I expected a bit more and the parking outside is terrible. Luckily there is a small underground but only 8 spots in there. Other than that, excellent experience.
Amanda
Stayed 2 nights in Dec 2023
Response from Braydan W - Guest Service Manager on 19 Dec,2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Response from Braydan W - Guest Service Manager on 12 Dec,2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
The staff was very helpful and kind. They catered to my every need.
Franco
Stayed 1 night in Nov 2023
Response from Braydan W - Guest Service Manager on 28 Nov,2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and our staff showed you our True Hospitality. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Response from Braydan W - Guest Service Manager on 28 Nov,2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Response from Braydan W - Guest Service Manager on 15 Nov,2023
Thank you so much for your great review of our hotel! I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
10/10 Excellent
steve
30 Oct,2023
steve
Stayed 1 night in Oct 2023
Response from Braydan W - Guest Service Manager on 31 Oct,2023
Thank you so much for your great score of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Response from Braydan W - Guest Service Manager on 31 Oct,2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you found your room quiet! It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
8/10 Good
Judy
16 Oct,2023
Judy
Stayed 1 night in Oct 2023
Response from Braydan W - Guest Service Manager on 18 Oct,2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Response from Braydan W - Guest Service Manager on 4 Oct,2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Response from Braydan W - Guest Service Manager on 5 Sept,2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future.
Easy check-in, new clean and comfortable hotel. Very pleasant and friendly staff.
Stephen
Stayed 3 nights in Aug 2023
Response from Braydan W - Guest Service Manager on 5 Sept,2023
Thank you so much for your awesome review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to welcome you again.
Response from Braydan W - Guest Service Manager on 31 Aug,2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Excellent service, room is clean , buffet breakfast is good, highly recommended
Allan
Stayed 1 night in Aug 2023
Response from Braydan W - Guest Service Manager on 7 Sept,2023
Thank you so much for your review of our hotel! I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again!
Room was clean and staff was super friendly. Only downside is they did run out of a lot of the breakfast food in the morning.
Meghan
Stayed 1 night in Aug 2023
Response from Braydan W - Guest Service Manager on 21 Aug,2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Please accept our apologies for breakfast. I promise that is not our standard. We hope you will visit us again.
8/10 Good
Karen
25 Jul,2023
Karen
Stayed 3 nights in Jul 2023
Response from Braydan W - Guest Service Manager on 21 Aug,2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Very clean and comfortable. Excellent service by Rose at the front desk! Went out of her way to provide me with local park and walking trail for our dogs.
Parking a bit limited, but we always found a spot.
Great breakfast included.
Katherine
Stayed 1 night in Jul 2023
Response from Braydan W - Guest Service Manager on 25 Jul,2023
Thank you so much for your review of our hotel. So happy our amazing team member Rose was so helpful! I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
4/10 Poor
scott
10 Jul,2023
scott
Stayed 1 night in Jul 2023
Response from Braydan W - Guest Service Manager on 5 Aug,2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
10/10 Excellent
Harold
27 Jun,2023
Harold
Stayed 1 night in Jun 2023
Response from Braydan W - Guest Service Manager on 18 Jul,2023
Thank you so much for your review of our hotel. I am pleased to hear your stay with us was a 5 out of 5! It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Response from Braydan W - Guest Service Manager on 30 Jun,2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us! It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
6/10 Okay
miriam, Maple Falls
Travelled with family, Travelled with pets
20 Jun,2023
Liked: Cleanliness
Inconvenient poor location in relations to other adjacent properties. Our room 214 had very dirty windows to look through. Very limited parking conditions due to working contractors. Uncomfortable conditions.
miriam
Stayed 3 nights in Jun 2023
Response from Braydan W - Guest Service Manager on 22 Jun,2023
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.
Pricey but you get: New and clean. Quiet and spacious room. Hidden entrance off main road be careful, it comes up quickly. Great full and hot breakfast.
Janet
Stayed 1 night in Jun 2023
Response from Braydan W - Guest Service Manager on 17 Jun,2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us! Glad you enjoyed our breakfast! It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.