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Reviews of The Al Aqsa

3 out of 5
The Al Aqsa
Shamim Center, Zakir Hossain Road, Khulshi, Chittagong, Chittagong Division

Reviews

5.0
Rating 10 - Excellent. 0 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 1 out of 2 reviews" "
Rating 4 - Poor. 1 out of 2 reviews" "
Rating 2 - Terrible. 0 out of 2 reviews" "

4.0/10

Cleanliness

4.0/10

Staff & service

4.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Tareq

Stayed 2 nights in Mar 2024

4/10 Poor

Nowshad

Disliked: Cleanliness, staff & service, property conditions & facilities
First of all, they kept me awaiting at the lobby for 45 minutes even though I arrived past 2 PM check in time. The room was not serviced the next day when I returned to hotel from shopping outside. Nobody says sorry for any mishaps. Nobody says it will be fixed right the way. Breakfast buffet had very limited choice. I found a huge cockroach in the breakfast room in a corner next to my table. Service is really bad at this hotel. Stay away.
Stayed 3 nights in Oct 2023
Response from Reservation on 18 Oct,2023
Dear Sir, Thank you for your feedback. We sincerely apologize for the inconveniences you faced during your stay. Your concerns have been addressed with our team, and we are working to improve our services. We appreciate your input and hope to welcome you back for a better experience in the future.Best regards,